Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram

Joe Hilliard

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
5.0
1,152 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

33 yrs, 1 mo

Industry Experience

33 yrs, 1 mo

5.0

1,152 Reviews

Write a Review

1152 Reviews of Joe Hilliard

May 05, 2026

Dealership Rating
Employee Rating

I want to thank Joe for his service expertise. He always takes care of my needs for my van and my Jeep. A very professional individual to work with always. More

by rickrwhite3399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 04, 2026

Dealership Rating
Employee Rating

Honest, professional and caring. Not many dealerships still do business this way. Thanks Ridge and Klaben Dodge! More

by latinmike2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 04, 2026

Dealership Rating
Employee Rating

I had an issue with my tire, and I called Joe and he got me in that day and fixed it. Joe always great with service. I have been a lifelong customer of Klaben More

by Tburgess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 01, 2026

Dealership Rating
Employee Rating

Joe is always friendly and welcomes you with a smile. I had the oil changed and the the tires rotated on my 2023 Chrysler Pacifica. I enjoyed a free cup of coffee and a snack while I waited for the work More

by sharon4lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Van Hoose

April 30, 2026

Dealership Rating
Employee Rating

This dealer was fantastic in scheduling and completing my vehicle recall. Joshua McFarland was great to work with and very clear about what services were being provided, what my vehicle needed, and what cos More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh McFarland

April 29, 2026

Dealership Rating
Employee Rating

Everyone is helpful and friendly. I was kept well informed on my vehicle status and even got a video from the tech. Glad everyone enjoyed my duck on fire on my Jeep dash. More

by drwilson1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 29, 2026

Dealership Rating
Employee Rating

This dealership is very professional and nice. Although they should schedule more timely time to get your car repaired. It should not take four (4) days to do a simple repair. I will continue w More

by johanaswan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2026

Klaben Chrysler Jeep Dodge Ram responded

Johana, Thank you so much for taking the time to share your review and speaking with me on the phone. We truly appreciate your kind words regarding the professionalism of our team and your decision to continue servicing your vehicle with us. I also want to sincerely thank you for your candid feedback regarding the turnaround time for your repair. We understand that four days is a significant amount of time to be without your vehicle for a straightforward service, and we are currently reviewing our scheduling processes to ensure we provide more timely repairs moving forward. We wish you a wonderful and safe trip out to California! We look forward to seeing you again when you return. Best regards, Tyler Schultz Service Director Klaben Chrysler Jeep Dodge Ram

April 24, 2026

Dealership Rating
Employee Rating

Joe has been my service advisor for years. he always go above and beyond to make sure my service is done quickly and correctly every time More

by Summerknights95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 21, 2026

Dealership Rating
Employee Rating

Always great service. Picked up Jeep and rear mirrors won’t work. They wanted to schedule another service and another fee/deductible.. More

by MIKELLRIDDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 21, 2026

Dealership Rating
Employee Rating

work was dne very fast and car was delivered complete and clean. Joe H. did a great job getting me in and out. More

by Summerknights95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1
...

Dealership Inventory (270 Vehicles)

new 2026 Jeep Grand Cherokee car, priced at $47,405
2026 Jeep Grand Cherokee
new
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
new 2026 Jeep Wrangler car, priced at $61,675
2026 Jeep Wrangler
new
41 EXTERIOR PAINT exterior
Automatic
Four-wheel Drive
used 2023 Jeep Compass car, priced at $24,888
2023 Jeep Compass
used
Laser Blue exterior
Automatic
Four-wheel Drive
new 2026 Ram 2500 car, priced at $60,105
2026 Ram 2500
new
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
new 2026 Chrysler Pacifica car, priced at $57,492
2026 Chrysler Pacifica
new
Bright White Clearcoat exterior
Automatic
All-wheel Drive
used 2021 Jeep Compass car, priced at $21,888
2021 Jeep Compass
used
Diamond Black exterior
Automatic
Four-wheel Drive