Joe Kuckuk | Page 3

Really Bad experiences, They have lost a long time customer. A few years ago my son had an oil change, The tech put in the wrong filter. Heiser replaces the engine as it blew up. Months later the c customer. A few years ago my son had an oil change, The tech put in the wrong filter. Heiser replaces the engine as it blew up. Months later the car blew up. I had to buy a new one. I forgave them once. Jan, 16 of this year, they changed my oil filter, leaked the same night. The recepsionist did not know the service manager was not there. She transferred me 3 times. I finally drove there, The service manager called me as I was driving there, I was furious as I needed the car for a surgical procedure and was in extreme pain. When I arrived he repeated over and over again. " I you through yelling, Would not let me talk. The gasket needed replacement, no charge, big deal, no apology. A woman came in with a big dog, some type of Pit, not being held on a leash. I complained as I am terrified of dogs. The other service manager was flip about it. " Dog friendly here" Well you all are not friendly to your customers. All your employees need to be retrained on customer service and auto technicians with experience need to be hired. If my car would have blew up. I would have sued. You lost a Customer. I also had tires put on the week before for $900. plus 80 for the oil. I have purchased a new and used car in the past, plus oil changes, 5 figure dollars at Heiser. I am going elsewhere. I do not need a man telling me not to yell, I was not yelling, maybe loud. As a woman I am really not happy with my treatment. He is a bully.I did not get his name, he sits by the window. Very cold Service writers. However, Pete is a sweetheart and has helped me in the past. Janet I had waited 3 hours to get the tires by the way. I am disabled and in extreme pain as I need neck surgery. I feel discriminated against and you care more about a xxxx Dog. More

by janetschwabe Verified Customer Verified Customer

Report | Print

Service was excellent. Representative was helpful in replacing my brakes. Cost was good. Will always come back for the friendly service. Representative was helpful in replacing my brakes. Cost was good. Will always come back for the friendly service. More

by GLOVRINE Verified Customer Verified Customer

Report | Print

Every one at Heiser is there to serve you and take care of all of your needs. of all of your needs. More

by MUSICLOVERMAN Verified Customer Verified Customer

Report | Print

First scheduled service with oil change went perfectly. My truck was returned clean. Oh and the mocha was good! My truck was returned clean. Oh and the mocha was good! More

by RJF1966 Verified Customer Verified Customer

Report | Print

Lack of follow up on services/approvals. I had to be the one calling for updates after the dates they said they would call me. I also had to be the one calling the vendor to check on approva I had to be the one calling for updates after the dates they said they would call me. I also had to be the one calling the vendor to check on approval and I think that has to be the representatives job as well. More

by Eladio Verified Customer Verified Customer

Report | Print

This service center is well run. Service manager runs an efficient, customer service centered operation. My service advisor takes excellent care of me as he knows my vehicles and rec Service manager runs an efficient, customer service centered operation. My service advisor takes excellent care of me as he knows my vehicles and recommends what needs to be done. Very satisfied! More

by hunter42 Verified Customer Verified Customer

Report | Print

I bought my 2015 Toyota Highlander from Heiser in the summer of 2014. I have taken my car for service there ever since. Joe is like the brother I have never had. I trust him completely with advising m summer of 2014. I have taken my car for service there ever since. Joe is like the brother I have never had. I trust him completely with advising me on what I REALLY NEED and not taking advantage of the naivety of a single mom who is NOT well versed in the car business, lol! I've gotten to know him over the years and have informed the owners as long as Joe is in the service department, I will ALWAYS be a customer as he has BUILT my TRUST! I highly recommend this dealership to everyone as they are a family owned business ran by a woman, which I also love! Thank you for taking care of me and my vehicle so well. ALL of you are wonderful, but Joe is the cherry on top! Oh and Sonya at the check out desk, you HAVE to MEET HER she is soooooo friendly, I get a kick out of her! More

Report | Print

Best service experience and friendliest staff around. Tommy Toyota takes care of all of my Toyotas at Heiser Toyota! Tommy Toyota takes care of all of my Toyotas at Heiser Toyota! More

by TOM Verified Customer Verified Customer

Report | Print

Great service . All went above and beyond to make sure I was satisfied . Thanks all All went above and beyond to make sure I was satisfied . Thanks all More

by markdau Verified Customer Verified Customer

Report | Print

Brought car in for safety issue- technical bulletin was issued to correct dangerous release of braking system when slowing to a stop. Should have been NO CHARGE to do a 5 min software update and correct t issued to correct dangerous release of braking system when slowing to a stop. Should have been NO CHARGE to do a 5 min software update and correct the problem. Dealership charged my $129 for diagnosing the problem when I told them what the problem was ahead of time. Dealership also recommended services that Toyota said wasn't due for another 30-50,000 miles. Emailed Joe Kuckuk about the issues and he never responded to my email. More

by MBSUSA1 Verified Customer Verified Customer

Report | Print