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Joe Kuckuk
Joe Kuckuk at Heiser Toyota
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Joe Kuckuk | Page 2

Service Manager

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
520 Reviews
4.7

520 Reviews

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520 Reviews of Joe Kuckuk

November 13, 2023

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Employee Rating

Did not provide window sticker for next oil change. Overstated wear on brakes, which was verified by independent mechanic More

by MAHARWOOD
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Recommend Dealer
No
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Nov 13, 2023

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 08, 2023

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while Kevin was pleasant and cordial, he seem didn't have a definitive answer as to why my TPMS system was indicating low tire pressure when the pressures all checked out. he guessed it was a sensor. I don More

by ND5
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Driebel

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Nov 08, 2023

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 08, 2023

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Quick and attentive service! Always willing to go the extra mile to get your service done! More

by tom
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Matt Foti, Tom Lowther, Joshua Porter , Kevin Driebel

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Nov 09, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 06, 2023

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There is no driver service on the weekend and it is very hard for leaving the car there and wait for it. More

by Fue
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Matt Foti , Kevin Driebel

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Nov 06, 2023

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Nov 06, 2023

Fue responded

NA

November 06, 2023

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Excellent service from start to finish. Joe and his team really helped me get back on the road More

by CUOTM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Matt Foti, Tom Lowther, Joshua Porter , Kevin Driebel

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Nov 06, 2023

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. Joe and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 04, 2023

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Great service friendly very helpful always willing to answer questions always recommending services if needed. Very accommodating. More

by CHRISTINESCHILTER
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Recommend Dealer
Yes

Other Employees Tagged: James Hicks III, Vincent Lor

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Nov 05, 2023

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Christine, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 02, 2023

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They got me done faster than I’d expected. The staff was friendly and professional. More

by mjgugg
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Matt Foti, Tom Lowther, Joshua Porter , Kevin Driebel

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Nov 02, 2023

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 31, 2023

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The service I had scheduled went according to plan, they completed it on time, and the dealership has a great waiting area. More

by jerry.schueller
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Recommend Dealer
Yes
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Nov 01, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 31, 2023

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Joe Kuckuk was super great and helpful, along with everyone else I encountered. Great job! More

by zach1902
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Yes
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Oct 31, 2023

zach1902 responded

Great service

Nov 01, 2023

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business, Zach, and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 30, 2023

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Employee Rating

My oil change and tire rotation took 2 1/2 hours. This is NOT a good customer experience when there is nothing close to do! More

by bobschmitt.1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vincent Lor, Peter Miszewski, Matt Foti, Tom Lowther, Joshua Porter , Kevin Driebel

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Oct 30, 2023

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Bob, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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