Joey Thomas | Page 33

This was my best new car buying experience ever! I Each person that I have mentioned made it easy for me to give the highest rating. Rachel called me the evening of 11/14/17 to remind me of my service Each person that I have mentioned made it easy for me to give the highest rating. Rachel called me the evening of 11/14/17 to remind me of my service appointment which was the next morning. When I arrived the next morning she found me and thanked me for being there. She handed me a "goodie bag" with some useful items in it.She was so nice and personable. Then I looked up my old buddy Jack Dean who I've known about a hundred years, (10 to be exact). On 11/18 we left the dealership in our 2018 Terrain SLT. Jack is a good man and he always thinks of his customers first. Joey did the finance part and he was so nice and down to earth. Then came the paperwork guy, Jon. He too was so nice to us.explaining everything in language we understood. Our final contact was Chauntel. She explained our electronic "stuff" on our car. Now she is an amazingly smart young lady with a wonderful personality!So, don,t change this team ever.Sincerely, pat and Jasmin Hanson More

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Excellent Service & Caring People Excellent service, great customer service and caring people. I have purchased several cars from them & will continue to do so in the future. They go Excellent service, great customer service and caring people. I have purchased several cars from them & will continue to do so in the future. They go above and beyond for you. More

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Victor was awesome!!May God bless him for helping us! Victor was lovable, helpful, efficient, and a blessing to us. Thank you Victor. You are an awesome guy. Thank you too Joey. Good tram! God bless you b Victor was lovable, helpful, efficient, and a blessing to us. Thank you Victor. You are an awesome guy. Thank you too Joey. Good tram! God bless you both. More

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Ruben went above and beyond to make our purchase easy Ruben was so nice and professional. He was very patient with me as I was trying different cars to make sure I was getting exactly what I wanted. He ma Ruben was so nice and professional. He was very patient with me as I was trying different cars to make sure I was getting exactly what I wanted. He made sure we were happy with our purchase and delivered everything he promised. I can’t say enough good things about the service. More

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Excellent service I am a single mother of three. And they helped me get my payments around where I needed them. Victor and Joey are verry friendly and really care about I am a single mother of three. And they helped me get my payments around where I needed them. Victor and Joey are verry friendly and really care about getting you in the vehicle you like and not forcing you something you don't think you guys and God bless y'all More

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Buying Experience Our number one choice for a vehicle seemed unattainable. Pam Thompson, went above and beyond to go to bat for us so we could purchase our first choic Our number one choice for a vehicle seemed unattainable. Pam Thompson, went above and beyond to go to bat for us so we could purchase our first choice vehicle. She kept fighting for us when it seemed impossible. I will definitely refer anyone to her for sales. We appreciate her very much!! More

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WOW !!!! I had a wonderful experience at Harry Robinson on Saturday. My son spoke with LJ, and was prepared to purchase a vehicle. He totaled his pickup and wa I had a wonderful experience at Harry Robinson on Saturday. My son spoke with LJ, and was prepared to purchase a vehicle. He totaled his pickup and wanted another. The insurance had not gone through , which he was not aware of. The bottom line between Joey the manager,Ruben Lopez, LJ, and Adriana, he left in a Chevy Equinox. Thanks to all the hard work getting him back into a vehicle! More

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Parking Brakes locking up We had trouble with parking brake locking up. Trouble started about 3 years ago before warranty was out. Was worked on several times over the years. R We had trouble with parking brake locking up. Trouble started about 3 years ago before warranty was out. Was worked on several times over the years. Recently began to be regular problem, even though warranty was out Harry Robinson attempted to fix the problem several times, even towing car 75 miles to dealership at no cost to us. When unable to determine what the problem was we traded vehicles and so far am satisfied with trade. Amanda in customer service, the service repair department, Joey in sales and Jackie in financing were all good to try to help us with a solution to this problem. More

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Long story Last year around August I purchased a 2016 hail damaged Buick Lacrosse. Upon purchasing said vehicle I was lead to believe by the salesman Joey that I Last year around August I purchased a 2016 hail damaged Buick Lacrosse. Upon purchasing said vehicle I was lead to believe by the salesman Joey that I would be able to get the vehicle repaired if I was to wait around for another storm. Keep in mind I am from Michigan and I have never experienced a hailstorm before. Fast forward April 2017 there was another hailstorm which caused me to believe that I could call up my insurance company and get the damage repaired. From there I received my estimate and thought I was in great shape to get my vehicle repaired, only to find out from Mike(Great Guy) the manager at the Harry Robinson body shop that I might want to call my insurance company and make sure this is legal because I could find myself in legal trouble for insurance fraud. Called my insurance company & found out that Mike was absolutely correct. While Mike is a great guy & obviously honest, I can't say the same thing for the salesman I dealt with who goes by Joey. The salesman played on my ignorance concerning car buying, yet along a hail damaged vehicle. Now I'm stuck with a vehicle that I do not feel good about driving. Being that I am a criminal justice major scheduled to graduate in the Fall, a insurance fraud charge would perhaps hamper me from future employment. I am also a vet, so that would have ruin my chances of having a career in the future. More

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Wonderful People! Came back for the second year to buy a car. Our salesman was Johnny Durham, and he treated us with respect and courtesy. Would buy from him again Came back for the second year to buy a car. Our salesman was Johnny Durham, and he treated us with respect and courtesy. Would buy from him again More

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