John Aguilar | Page 9

When picking the car up we checked to see if the horn worked. It did not. I went back in to see the technicians and explained that the car wasn't fixed. I repeated that we sent it in because the engine l worked. It did not. I went back in to see the technicians and explained that the car wasn't fixed. I repeated that we sent it in because the engine light was on and the horn didn't work and they had told us that there was a crack in one of the wires. I mentioned that the bill shows a wire assembly replacement and assumed that was what was supposed to fix the horn. It did not work. I told them obviously they hadn't tested it. The technician said yes they had tested it, but we should bring it in on Tuesday so they can see if there was something else wrong. The bill states that they replaced a wiring assembly and tested afterwards. Later it states that the technician found corrosion the connection and replaced that plug. Obviously they did not test it afterwards. Additionally, how can you have corrosion on a wire assembly that you just put in. The fraud here is extreme. I will never bring my vehicle to them again. The only reason I did go to them is because they were the closest. More

by quietgeneral Verified Customer Verified Customer

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Was pleased with service and how fast everyone and everything went would recommend to anyone everything went would recommend to anyone More

by hisghman91 Verified Customer Verified Customer

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Matt "The Beard" was our sales person - he was great! Very attentive to our needs; very helpful explaining all the features on our new car! Couldn't have asked for a better experience, both with Matt Very attentive to our needs; very helpful explaining all the features on our new car! Couldn't have asked for a better experience, both with Matt & all of the people we dealt with in every aspect while purchasing a vehicle. Will definitely be telling people about Matt & Front Royal Ford dealership. More

by throck001 Verified Customer Verified Customer

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Everyone is very nice, not one employee walked by me without saying hello. The service is excellent and the waiting is to a minimum. I would highly recommend this dealership for vehicles and service. without saying hello. The service is excellent and the waiting is to a minimum. I would highly recommend this dealership for vehicles and service. More

by wuddypecker Verified Customer Verified Customer

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People were helpful curious the facility was clean all work was very satisfactory overall a good experience work was very satisfactory overall a good experience More

by mollyl Verified Customer Verified Customer

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I had a great experience. the service department and new car sales were friendly and the service department and new car sales were friendly and More

by chp1942 Verified Customer Verified Customer

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Excellent customer service and communication! Thanks for great service! Will be back for my next “the works” oil change! Thanks for great service! Will be back for my next “the works” oil change! More

by becble123 Verified Customer Verified Customer

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Needed an oil change and tire rotation. I was in and out quickly without an appointment. I was in and out quickly without an appointment. More

by leesburger Verified Customer Verified Customer

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Went to have a sensor checked. And not knowing it was time for an oil change They changed my oil, filter and rotated my tires. Was so happy!!! And not knowing it was time for an oil change They changed my oil, filter and rotated my tires. Was so happy!!! More

by sharonlynn59 Verified Customer Verified Customer

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Staff is friendly and efficient! They get get you in and out which is great for me! Place is very clean! They get get you in and out which is great for me! Place is very clean! More

by kathy8205 Verified Customer Verified Customer

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