John Caruso
John Caruso at BMW of Westlake

John Caruso | Page 8

Client Advisor

BMW of Westlake

24690 Sperry Dr
Westlake, OH 44145

Contact Me
5.0
388 Reviews

Dealership Experience

25 yrs, 8 mos

Industry Experience

25 yrs, 8 mos

5.0

388 Reviews

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388 Reviews of John Caruso

November 14, 2022

Dealership Rating
Employee Rating

I’ve been pleased with the professionalism and responsiveness of the service department. Brittany has done a great job. More

by COLLIN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick

Nov 14, 2022

BMW of Westlake responded

Thanks for the positive review!

November 11, 2022

Dealership Rating
Employee Rating

Fast, accurate and very helpful in getting us out the door with our new car More

by jeffrey.r.marshall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Strecker

Nov 11, 2022

BMW of Westlake responded

We appreciate the positive review!

July 25, 2022

Dealership Rating
Employee Rating

Best experience in my life very nice and very helpful and very honest John helped us a lot and sold us an amazing car! More

by Mariabekheet2005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 25, 2022

BMW of Westlake responded

Thanks for the awesome review about John and BMW of Westlake!

July 17, 2022

Dealership Rating
Employee Rating

With high inflation the dealership was able to offer us a great deal on a great new car! From the GM, to our salesman to the finance director. More

by dkane22
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki, Ian Filo

Jul 17, 2022

BMW of Westlake responded

Thanks for the amazing review!

July 03, 2022

Dealership Rating
Employee Rating

Buying a car was an easy and seamless experience. Would definitely purchase another vehicle from BMW of Westlake. More

by mp
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Hughes

Jul 03, 2022

BMW of Westlake responded

Thanks for the great review and recommendation!

June 15, 2022

Dealership Rating
Employee Rating

From the moment you walk in the door every one is friendly, helpful and knowledgeable. Ken and John were very helpful to assist us in our leasing decision. More

by Doyle-Hamby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 15, 2022

BMW of Westlake responded

Thanks for the fantastic review about Ken and John!

May 26, 2022

Dealership Rating
Employee Rating

This is the second car I’ve bought from John Caruso. I like his honesty and straight talk. Easy to contact if you have any questions will definitely be back. More

by Bpaole23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2022

BMW of Westlake responded

Thanks for the positive feedback about John!

May 20, 2022

Dealership Rating
Employee Rating

John was great. He followed up and was knowledgeable about the car. He was honest about supply chain challenges. Ian explained everything and answered all my ques More

by bdgale
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian Filo

May 20, 2022

BMW of Westlake responded

Thanks for the amazing review about John and Ian!

May 13, 2022

Dealership Rating
Employee Rating

Was hoping for a better trade in price, wanted to negotiate more on the value More

by bubbiemar10
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki, Ian Filo

May 13, 2022

BMW of Westlake responded

Thanks for the four stars. Please contact with further issues at 440-887-0000 and to discuss this matter more.

May 03, 2022

Dealership Rating
Employee Rating

Car was received on time, good communication about the status and great way of communicating thru texting More

by Alejandra
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Cory McConville

May 03, 2022

BMW of Westlake responded

Thank you for the great review!

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