"Great dealership and very easygoing people! Really..."
Great dealership and very easygoing people! Really appreciate the hospitality and the approach they take when getting a new car or receiving service. I will most definitely continue getting my lease from this dealership.
"I was driving my 2013 cross trek one Sunday afternoon..."
I was driving my 2013 cross trek one Sunday afternoon the last week in September 2020 when the oil/engine light came on, followed soon by many of the dashboard lights- and it was making a bad noise and sputtering! I happened to be 1/4 mile from the Brewster Subaru dealership, so I called in a panic- a complete panic. A man answered the phone and told me to come right in. I drove up, and was met at the door by a man rolling up his sleeves and asking me to pop the hood. I had no idea who he was. He spent 20 minutes checking this and that; he put a quart of oil in and gave me an extra quart to have, just in case. Did I say it was a Sunday afternoon?! He told me to bring the car in the following day to be checked out- that he didn’t know what was wrong with the car, but made it clear I needed to have it worked on. When I asked what I owed for his time and the oil, thinking he must have been one of the mechanics, he said , No charge. He didn’t like the idea of someone on the road in a panic like I had been. He also said if it was his mother/sister/daughter on the road, he would hope someone would help them too.
It turns out, this was Nelson, the general manager of the dealership. He was so kind, and so helpful.
I traded in my 2013 cross trek at Brewster Subaru the next week for a beautiful 2018 cross trek, and will never buy a car anywhere else! From the manager to the sales team to the financial department to the service team- i was treated with kindness and respect; I felt confident (and so relieved!!!) in all my dealings and will recommend them to anyone and everyone! Thank you Brewster Subaru!!
"Kristen Hetzer, was a pleasure to do business with. I did..."
Kristen Hetzer, was a pleasure to do business with. I did most of my communication with Kristen via email. Anytime that I had a question I would get a response back within fifteen minutes. Including after I purchased the vehicle.
I had zero issues, everything that was promised was delivered. Absolutely no drama!!!
Other Employees Tagged:
, Management was very attentive, unfortunately I don't remember who I talked with.
"Great dealer experience especially during the COVID times"
I had a very easy and pleasurable experience buying my first new car from Brewster Subaru. During the pandemic they were good about safety precautions and setting up appointments. Everyone was friendly and welcoming, but direct and quick. I walked in and chose my color of car and boom all was done. Days later I picked it up right outside and was on my way. Unfortunately I’ve had some regular reliability and safety issues with my Impreza so it has been back to Brewster Subaru on multiple occasions since my purchase this spring. However their service dept was just as friendly and good to me as the sales dept had been. While I can’t speak worlds about my Subaru experience I would gladly recommend this dealership if you are looking for a solid group of people to work with you.
"Love Brewster Subaru. I am a repeat customer. Everyone..."
Love Brewster Subaru. I am a repeat customer. Everyone that works here is friendly. Robyn is the best, she helped me buy a Forester. Highly recommended them.
"This is my second car that I purchased there in 2 years...."
- Ray Wrx
This is my second car that I purchased there in 2 years. My salesman Anthiny Pilla is excellent and real personable. I recommend anyone to go see him for a new car.. my son and I love our Subaru WRX
"Great experience. Fred, Nelson and the staff are terrific."
A very pleasant experience. Would recommend Brewster Subaru to any of my friends and family. A very relaxing atmosphere. What we enjoyed was that there was no pressure to buy. Also, the service Dept. is excellent.
"I have come to Brewster Subaru for 2 Subaru’s. Roy..."
- She loves her Subaru
I have come to Brewster Subaru for 2 Subaru’s. Roy Schiller has been my salesman and he’s always helpful and not high-pressure. I always come back for my service appointments and receive very good service.
"At age 55 , this is actually my first dealer car..."
At age 55 , this is actually my first dealer car purchased. I've tried to avoid dealers. I have to say my experience was very pleasurable with Brewster Subaru. The salesman Mitch was great at helping me find a vehicle that I am happy with. I have been buying parts for my Subarus for years there and there always willing to help people out .
I am a returning customer and for the 2nd time, Robyn Rey and Rich Johnson made my experience flawless. Robyn has twice found me the perfect cat and Rich made the financial totally non stressful. I have had a good experience in the service department as well. I tell all my friends. Thank You Liza