John Cordell | Page 36

Great experience Purchased a 2015 BMW 328xi with Howard Schneider and the experience was nothing short of impeccable. To start, the overall dealership and building is Purchased a 2015 BMW 328xi with Howard Schneider and the experience was nothing short of impeccable. To start, the overall dealership and building is the nicest in the area when it comes to BMW's, and all of the staff are easy to work with. Howard in particular went above and beyond to make sure that the BMW we were buying was the right choice for us. The entire buying process took around 2 hours or so to complete which was very quick from the time that I had walked in, to the time I had put a deposit down on the car. The entire lease application, completed by Michael on a separate day was less than 30 minutes in an out. Couldn't have asked for a smoother buying experience and Howard delivered. John the BMW Genius also really knew his material on the car. The trade in they gave us for our Lexus was exactly what we had expected and not a penny less. More

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Customer Service Bar None! Staff extremely friendly! My salesman John Caruso is very attentive and is always willing to assist you without being pushy. He is patient and understands the customer's behavi My salesman John Caruso is very attentive and is always willing to assist you without being pushy. He is patient and understands the customer's behavior patterns. He keeps in contact to ensure your satisfaction is being met during your automobile ownership time. The Manager and the Finance Manager complements the interaction styles of the John( salesman) which seals the knot off the entire customer service experience. I will and have always shared John C name as a reference to my colleagues and family. This is my fourth BMW-therefore I am part of the loyal family! Sincerely Written, Angel More

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Good second time experience This was our second time leasing vehicles from this dealership. Worked with Howard Schneider again and the process went smoothly. Being able to lease This was our second time leasing vehicles from this dealership. Worked with Howard Schneider again and the process went smoothly. Being able to lease loaner/courtesy cars are a great program for people to drive bmw at an affordable price. John Cordell came out on Saturday to hook up our garage doors More

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BMW Genius John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealer John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealership. More

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Professional Organization This will be the 6th BMW that I have leased or purchased from Frank Steffen or a member of his team. Each and every member of the team is a real prof This will be the 6th BMW that I have leased or purchased from Frank Steffen or a member of his team. Each and every member of the team is a real professional. John and Frank worked very hard to find the perfect match for my BMW requirements... By the way I live with 5 miles of another BMW agency but drove over 30 to do business with Frank and his team. The BMW Genius John Cordell, showed me all the technology available at my finger tips... this is a truly fantastic addition to the BMW Westlake delivery process. More

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