John Cordell
John Cordell at BMW of Westlake

John Cordell | Page 6

Service Director

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
360 Reviews
4.8

360 Reviews

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360 Reviews of John Cordell

August 06, 2025

Dealership Rating
Employee Rating

The service was efficient and courteous. My BMW Is now running very well. It is always a pleasure to deal with Cory. I only wish the diagnostic charge were not so high, since it was recom More

by WHANSEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory McConville

Aug 07, 2025

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 05, 2025

Dealership Rating
Employee Rating

Never have car returned when promised. Do not offer loaner vehicle as agreed upon when purchased More

by MURRAYEMAYNARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cory McConville

Aug 07, 2025

BMW of Westlake responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

July 29, 2025

Dealership Rating
Employee Rating

Always great service. Very friendly and accommodating. Corey and Brittany are very helpful and thoughtful. More

by wyantsmiling
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

July 23, 2025

Dealership Rating
Employee Rating

I feel so comfortable going there where everyone knows my name . Everyone there is so friendly . I can’t ask for more than that More

by NATEMANSOUR1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

BMW of Westlake responded

Hi Nate, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

July 15, 2025

Dealership Rating
Employee Rating

It’s Saturday, i found a leak or what i thought it was a leak so i called BMW of westlake and i spoke with Matt and right away he asked us to bring it over and he had a loaner ready for us . So i can’t ask More

by NATEMANSOUR1
Recommend Dealer
Yes
Jul 17, 2025

BMW of Westlake responded

Hi Nate, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

July 12, 2025

Dealership Rating
Employee Rating

Kevin was my service representative and he did an outstanding over an above job with my service. I will always be bringing my car back to kevin More

by SWGANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

BMW of Westlake responded

Thank you so much for the positive review!

June 28, 2025

Dealership Rating
Employee Rating

Cory is the best! He cares he really goes above and beyond to help customers! Love Cory! I wish it was more people like him. More

by Brandi Roby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2025

BMW of Westlake responded

Brandi, reviews like this give us motivation and help us ensure we provide high-quality care.

June 10, 2025

Dealership Rating
Employee Rating

The service center is respectful and works to reduce stress in all interactions. I’ve been treated well by this department so far. More

by KRISTINMEYERS81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 08, 2025

Dealership Rating
Employee Rating

Friendly and competent staff. Service and showroom staff helpful and able to solve issues when they arise. More

by RWDEES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 11, 2025

BMW of Westlake responded

Ron, your wonderful feedback and rating mean a lot to us.

June 06, 2025

Dealership Rating
Employee Rating

The people at BMW of Westlake were polite and courteous. I will definitely be going back to them for future serving on my X5 More

by DYLANSAMMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2025

BMW of Westlake responded

Hi Dylan, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

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