"Big promises bigger letdown"
I purchased a Honda Odyssey from John Duvall and JP on Memorial day weekend. We went back and forth and agreed upon a negotiated price. One small caveat was the Odyssey only had one key. When I brought this up, "Don't worry, we wouldn't sell you a car without two keys". I took them at their word as they agreed they would get me a 2nd key. The weekend after we bought the van my wife drove the 200 miles roundtrip to bring them the jumpseat from our trade-in van as we did not have it installed when we traded. Here we are 5 months later. I have texted John numerous times, sent emails, left messages for both John and JP. They have not responded. I am extremely disappointed in them and MotorWerks. Buyer beware, my initial visit was fine, but do not take them at their word.
"Buying made easy!"
After visiting several dealerships, we came to Infiniti of Hoffman Estates. Quick,honest service with great pricing! Finally we left a dealership without a headache!
"Excellent staff and best car buying experience"
My wife and I bought a q50 from MW Infiniti of Hoffman Estates yesterday. John (our sales rep), JP (car sales manager), and Tony (our finance manager) were tremendous people to work with. No sales pressure, very accommodating and patient. Car was as described and best of all we showed up late given our work schedules, and everyone stayed after hours (which we felt terrible about) to help us with the purchase. John delivered his follow-ups as promised today for a few things we are waiting on. Certainly one of the best car buying experience we've had all these years. Without a doubt, we certainly won't hesitate sending our friends and family who are in the market for a new vehicle.