John Lane
John Lane at Colonial West Chevrolet of Fitchburg

John Lane

Business Development Representative

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

5.0
132 Reviews
5.0

132 Reviews

Write a Review

Dealership Experience

15 yrs, 8 mos

Industry Experience

37 yrs, 8 mos

132 Reviews of John Lane

August 24, 2025

Dealership Rating
Employee Rating

My husband and I worked with Sean Salem when we went in to get a new car. My old car unexpectedly died and Sean was able to help us out very quickly and got us in a new and dependably vehicle same day. We More

by Lombardiautumnm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean-O Salem

Aug 24, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I am thrilled to hear that you and your husband had such a positive experience with Sean at Colonial West Chevrolet of Fitchburg. It's great to know that he was able to help you find a new, dependable vehicle quickly, especially with your little one in tow. We appreciate your kind words about Sean and hope to see you back for any future needs! Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 13, 2025

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Service from scheduling to work performed was excellent as it always has been. Chris was informative providing different pricing options for the front brake job. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for the wonderful review! I'm so glad to hear that your experience at Colonial West Chevrolet of Fitchburg was excellent and that Chris was able to provide you with informative pricing options for your front brake job. We appreciate your continued trust in us and we look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 12, 2025

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John and Bill helped me so much finding my perfect car. I was going from a 2014 jeep, to a 2025 Chevy Trax. John reassured me through the phone call we had that they can help me out. My old jeep had to get More

by Aubreyanna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill McMahon

Aug 13, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I'm thrilled to hear about your positive experience at Colonial West Chevrolet of Fitchburg. It's great to know that John and Bill were able to assist you in finding your perfect 2025 Chevy Trax. We appreciate your kind words about our fairness and efficiency. We look forward to seeing you again and hope you enjoy your new vehicle! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 17, 2025

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Service was great as usual. Scheduling was easy, work was performed on time and price was reasonable. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

Jul 18, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your impressive review! We're overjoyed to hear that you had a great experience at Colonial West Chevrolet of Fitchburg. It's fantastic that you found scheduling easy and appreciated our reasonable pricing. We look forward to seeing you again for your next service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 23, 2025

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I was looking to purchase three new work trucks for Bonner Sheet metal and KMD mechanical. Not having much luck with locating what I needed, I called Colonial West Chevrolet spoke with Shelley, she pat More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 23, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you, David, for taking the time to share your experience at Colonial West Chevrolet of Fitchburg! We're thrilled to hear that we, together with Shelley, Coby, and Geno, provided you with exceptional service while helping you find the work trucks for Bonner Sheet Metal and KMD Mechanical. It's great to know that you found the process smooth and that you're pleased with your purchases. We appreciate your kind words about our team and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 07, 2025

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Employee Rating

Everyone at this dealership was great. Evan helped us through the whole process , super easy . 100% would recommend ! More

by angelatrombetta3
Recommend Dealer
Yes

Other Employees Tagged: Carlos Silvera, Evan Zukowsk

May 07, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We’re thrilled to hear that your experience at Colonial West Chevrolet of Fitchburg was outstanding and that Evan made the process smooth for you. Your recommendation means a lot to us! We look forward to assisting you again in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 29, 2025

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Pam scheduled my vehicle the next day, work was performed efficiently and on time. Thanks for great service as always! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere, Shelley Dupre

Apr 30, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you, Linda! We truly appreciate your kind words and are glad to hear that your vehicle was serviced efficiently and on time at Colonial West Chevrolet of Fitchburg. Your satisfaction is our priority, and we look forward to providing you with great service again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 24, 2025

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Employee Rating

Rob Dodd my sales bin. That was fantastic. I would recommend anybody to buy a car from him. Colonial West Chevrolet is a fantastic business. They treat you well from your f More

by stephentirish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 25, 2025

Colonial West Chevrolet of Fitchburg responded

We really appreciate the feedback, Stephen! It’s great to hear that Rob and the team at Colonial West Chevrolet made your car-buying experience so memorable. We’re glad you love your 2025 Chevrolet Silverado 2500 and we look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 18, 2025

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Employee Rating

The dealership had a great selection of used trucks. Once I finally decided what truck I wanted, they made the prototype buy simple. Finance also got me a great rate! It made the purchase easy. More

by Hilltoplc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Silvera, ROBBY DODD

Apr 19, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you found a great selection of used trucks at Colonial West Chevrolet of Fitchburg and that our team made the buying process simple for you. It's fantastic that our finance team provided you with a great rate as well! We appreciate your feedback and look forward to assisting you again in the future. Enjoy your new truck! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 09, 2025

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Employee Rating

I. Am a repeat customer for over 20 years. Robb Dodd went out of his way to find the right vehicle for me. He is an asset to their sales team. He doesn’t just try to sell a truck. He knows his product, liste More

by johntfleck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 09, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review, John! We’re thrilled to hear that your experience with Robb Dodd at Colonial West Chevrolet of Fitchburg was so positive. His dedication to understanding customer needs and finding the perfect vehicle truly makes a difference. We appreciate your loyalty over the past 20 years and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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