Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
John Lane
John Lane at Colonial West Chevrolet of Fitchburg

John Lane | Page 5

Business Development Representative

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

5.0
157 Reviews
5.0

157 Reviews

Write a Review

Dealership Experience

16 yrs, 9 mos

Industry Experience

38 yrs, 9 mos

157 Reviews of John Lane

December 27, 2024

Dealership Rating
Employee Rating

Needed a windshield that cracked from a rock. Called and Pam was very helpful connecting me with Jackie who ordered the glass and scheduled me the next day. Thanks for the great service! More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Quinlan, Pamela Bussiere

Print
Dec 28, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for leaving us this great review! I am glad we could get your windshield repaired and have you back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 20, 2024

Dealership Rating
Employee Rating

Needed tires and a state inspection . Called and Pam was great. Scheduled my vehicle for the next day and tires were ordered. Waited for my vehicle which was finished in less than 2 hours More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Edison DaCosta, Pamela Bussiere

Print
Dec 21, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you, Linda, for your wonderful review! We're thrilled to hear that Pam provided you with great service and that your vehicle's tire installation and state inspection were completed so quickly. We appreciate your feedback and look forward to seeing you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 30, 2024

Dealership Rating
Employee Rating

Rob was great to work with. There was no pressure to buy anything and he was very knowledgeable More

by Ddoane3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robby Dodd

Print
Dec 02, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you, Rob, for your kind words about your experience at Colonial West Chevrolet of Fitchburg! We're glad to hear that you found our team knowledgeable and appreciated the no-pressure environment. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 15, 2024

Dealership Rating
Employee Rating

I am thrilled to see that Shelley is back and seeing her smile and being most helpful is an asset for colonial west More

by Dip.op583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere, Shelley Dupre

Print
Nov 15, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I'm thrilled to hear that you had a positive experience with Shelley at Colonial West Chevrolet of Fitchburg. Her smile and helpfulness truly make a difference, and I'm glad you noticed! I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 12, 2024

Dealership Rating
Employee Rating

Vincent was there to help us above and beyond to get our vehicle on the road for us and through every step of the process we couldn’t avast for a better service. More

by Spotval01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Locher, Carlos Silvera

Print
Nov 14, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! I'm thrilled to hear that Vincent went above and beyond to assist you with getting your vehicle on the road. Providing exceptional service is what I strive for at Colonial West Chevrolet of Fitchburg. I appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 22, 2024

Dealership Rating
Employee Rating

Coby Smart, our salesman was extremely helpful throughout the buying process. His IT skills were absolutely necessary in the business and test drive of our 25 Equinox purchase. More

by Patrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Silvera, Jeff Chandler , Coby Smart

Print
Oct 24, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you, Patrick, for your wonderful feedback! We’re thrilled to hear that our salesman provided you with exceptional service during your purchase of the 2025 Equinox. It's great to know that his IT skills contributed positively to your experience. We appreciate your support and look forward to serving you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 19, 2024

Dealership Rating
Employee Rating

Great service as usual! Pam was great scheduling my oil change and tire rotation. Jackie had my car serviced quickly and on my way. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Quinlan, Pamela Bussiere

Print
Sep 20, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for the fantastic review! I'm so glad to hear that you had a great experience at Colonial West Chevrolet of Fitchburg. It’s wonderful to know that Pam made scheduling your oil change and tire rotation easy, and that Jackie got your car serviced quickly. I appreciate your kind words and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 18, 2024

Dealership Rating
Employee Rating

Broke down on my way to work. Called Colonial West and Pam was pleasant directing me to Jackie who towed my car. They replaced my battery and had me on the road in under an hour. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Quinlan, Pamela Bussiere

Print
Sep 19, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Linda! We’re thrilled to hear that Pam and Jackie were able to assist you promptly with your battery replacement. At Colonial West Chevrolet of Fitchburg, we strive to provide fast and friendly service. We appreciate your feedback and look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 03, 2024

Dealership Rating
Employee Rating

Coby was very professional and understood what I was looking for. He was willing to work with me to get my monthly payment. I would highly recommend Coby and Colonial West to anyone looking for a new or More

by RPEZZEE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Coby Smart

Print
Sep 05, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that Coby provided you with such professional service and was able to assist you with your monthly payment. Your recommendation means a lot to me at Colonial West Chevrolet of Fitchburg. I appreciate your kind words and look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 27, 2024

Dealership Rating
Employee Rating

Called needing an oil change and a brake issue. Pam was great and got me right in for service. They had my cat ready by mid afternoon. Great service as always! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Jacqueline Quinlan, Pamela Bussiere

Print
Jun 28, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg, Linda! We're thrilled to hear that Pam provided you with excellent service and promptly took care of your oil change and brake issue. We appreciate your kind words and look forward to assisting you with any future automotive needs. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

1
...
4
5
6
...
16

Dealership Inventory (120 Vehicles)

new 2026 Chevrolet Silverado 1500 car, priced at $52,610
2026 Chevrolet Silverado 1500
new
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
$52,610
View Details
new 2026 Chevrolet Silverado 2500 car, priced at $73,501
2026 Chevrolet Silverado 2500
new
Lakeshore Blue Metallic exterior
Automatic
Four-wheel Drive
$73,501
View Details
new 2026 Chevrolet Silverado 1500 car, priced at $57,456
2026 Chevrolet Silverado 1500
new
White Sand exterior
Automatic
Four-wheel Drive
$57,456
View Details
new 2026 Chevrolet Silverado 2500 car, priced at $59,242
2026 Chevrolet Silverado 2500
new
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
$59,242
View Details
used 2024 Chevrolet Silverado 3500 car, priced at $69,999
2024 Chevrolet Silverado 3500
used
Black exterior
Automatic
Four-wheel Drive
$69,999
View Details
new 2026 Chevrolet Silverado 2500 car, priced at $68,730
2026 Chevrolet Silverado 2500
new
Summit White exterior
Automatic
Four-wheel Drive
$68,730
View Details
View All Inventory