John Lane
John Lane at Colonial West Chevrolet of Fitchburg

John Lane | Page 6

Business Development Representative

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

5.0
149 Reviews
5.0

149 Reviews

Write a Review

Dealership Experience

16 yrs, 4 mos

Industry Experience

38 yrs, 4 mos

149 Reviews of John Lane

February 11, 2024

Dealership Rating
Employee Rating

The process went very well. Vincent was a pleasure to work with. Everyone was very nice. More

by pmwayrynen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Locher

Feb 13, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your review. I'm glad to hear that you found the process of buying your vehicle from us to be enjoyable. I look forward to working with you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 30, 2024

Dealership Rating
Employee Rating

Last weekend I had my rear glass shatter from the cold air. Colonial West Service department towed my vehicle to the shop, ordered the new glass and had it replaced the very next day. As always very accom More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words. I feel our service department is what makes Colonial West Chevrolet of Fitchburg special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 23, 2024

Dealership Rating
Employee Rating

Today I purchased a vehicle from colonial West Chevrolet, and they are by far the best dealership I have ever dealt with. it was well worth the 90 minute ride to get there.Alex Breault the salesman and John More

by Podee
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Alex Breault

December 23, 2023

Dealership Rating
Employee Rating

I had an unexpected check engine light come on Wednesday morning. Jackie took me in without an appointment and fixed the issue within 2 hours. Great service! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Jacqueline Quinlan , Shelley Dupre

October 28, 2023

Dealership Rating
Employee Rating

Needed an oil change before a weekend trip. Shelly scheduled my appointment for that day and service personnel got me in and out quickly. Great service as always! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Jacqueline Quinlan , Shelley Dupre

October 23, 2023

Dealership Rating
Employee Rating

Needed tires last week before a weekend trip. Eric in Parts had the tires the next day. Chris in Service had the tires mounted and balanced within a couple of hours. Great Service as always! More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Christopher Taylor

July 21, 2023

Dealership Rating
Employee Rating

I am a returning customer. I went to turn in a lease very early due to value and check the status of an ordered vehicle due in a few months. I ended up turning in 2 leased GMs More

by CWC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle, Carlos Silvera , Alex Breault, Coby Smart

June 30, 2023

Dealership Rating
Employee Rating

You walk in and feel welcomed. Everyone is very helpful answering any questions you might have. It was a pleasure to work with Tania. More

by Courtney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Jacqueline Quinlan

June 30, 2023

Dealership Rating
Employee Rating

The best dealership and best service! Wouldn’t but a car anywhere else. Tania thank you so much! More

by JennyF
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Edison DaCosta, Christopher Taylor, Angie Shepherd , Shelley Dupre, Sean-O Salem

Jun 30, 2023

Colonial West Chevrolet of Fitchburg responded

Hi Jen, thanks to you and Mike for your return business! We appreciate you always. Wishing you the best! Tania, John and All.

June 28, 2023

Dealership Rating
Employee Rating

Scheduled an oil and filter change with tire rotation. Work was performed efficiently while I waited. Always a pleasant experience! More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Jacqueline Quinlan , Shelley Dupre

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