John Livigni | Page 9

Was told and promised things that never prevailed from you salesman and manager. This was the 4 th I’ve purchased from Rizza and until this last purchase I was a happy customer. Now not so happy with bein you salesman and manager. This was the 4 th I’ve purchased from Rizza and until this last purchase I was a happy customer. Now not so happy with being lied too More

by KVANKAMPEN Verified Customer Verified Customer

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Dealership was clean, and all the staff were very attentive and helpful during the car buying process. They answered all questions in a timely manner and were easy to get a hold of when needed. attentive and helpful during the car buying process. They answered all questions in a timely manner and were easy to get a hold of when needed. More

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Ms. Brandy Gallegos / A Moment To Specifically Say Thank You Ms. Gallegos, was very informative on vehicles, if she didn’t know something she would go find out and come back to me with an answer. She was very p Ms. Gallegos, was very informative on vehicles, if she didn’t know something she would go find out and come back to me with an answer. She was very personable and you can feel that she was sincerely honest and she took her time and answered all questions that I had, she told me no question is silly. She made me feel like family, in the future I will refer all my family and friends to her, because I know I can trust her 100%, this is what you look for when you go out to spend your hard earned money. She is a simply amazing Saleswomen.Please inform her that the GORHAM’s really appreciate her service. John Livigni, gave me a great and fair deal, based on my trade unseen, he said if it is like you say, he would give this amount, well i'm brought in my trade and he was a men of his word also. Last but not least, in between Brandy out of office, I had great and honest conversations with Dimitri Bowie about life, which made me feel like family. I have brought 22 vehicles from dealerships , 8 I ordered , so i would say I'm a great judge on dealerships. More

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Outstanding Always provides first class service and quality work. I have never had a bad experience or been disappointed. Would strongly recommend Joe Rizza Ford Always provides first class service and quality work. I have never had a bad experience or been disappointed. Would strongly recommend Joe Rizza Ford and Lincoln More

by SKOTTYD007 Verified Customer Verified Customer

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USED CAR BUYER- BEWARE I found Rizza Ford searching online for a particular hard to find vehicle a Lexus IS250 AWD. I contacted the dealership spoke to the salesman about th I found Rizza Ford searching online for a particular hard to find vehicle a Lexus IS250 AWD. I contacted the dealership spoke to the salesman about the car to be honest I thought the price was high although this is a hard to find car and possibly they had to invest to replace tires, brakes, oil change, etc.. The salesman assured me that "Rizza Ford only puts QUALITY CARS on the lot for sale". He said, "We have a reputation to protect and we DO NOT sell anything that does not meet quality standards". So I drove down from Michigan trusting the reviews even on "Cars dot Com" that this was a reputable sales department and dealership. Upon arriving and looking over the car it look good and the salesmen said previously, "We only sell quality" so I sat down to sign paperwork and was presented with a "Sold As-Is - Nothing Due" Paper to sign-this should have been the RED FLAG - But I trusted them “REMEMBER - Quality only”. Upon driving back to Michigan at highway speeds I heard a noise from the drive train found out later it was because all four tires were a different brand from each other. I started to think to myself I know I paid higher than Blue Book for this vehicle at time of sale and would have thought they would have looked at tires... Well my fault for not looking at the tires particularly at time of sale. Two months and 3,000 miles later I hear a noise from the rear brakes I thought, Surely it could not need brakes must be a stone or stick in the wheel. Well upon inspection from a friend I found out it not only had metal to metal rear brake pads it also needed front brake pads and rotors... WAIT, yes you are reading this right 3000 miles later it needs front and rear brake pads and rotors because the pads wore into the rotors. So I called the dealership and the salesman was off so I asked to speak to Management and he said, "The salesman needs to handle this and he is off today". Seriously? You're his manager, your in-charge! He replied, "Well I am off tomorrow, but I will leave a message for your salesman and the other manager". Great Customer Service there! I called two days later because no one called me and spoke too the salesman who said, "I am sorry you should have inspected the car before you purchased it". WHAT? Wait you told me, "Joe Rizza only sells Quality cars on its Used Car Lot". I get that I should have inspected the tires, but inspect the brake pads, remove the Wheels on the lot to look at the brake pads? Is this guy NUTS? I explained I spent $501.00 for repairs to front and rear brakes and that I wanted to be reimbursed for only half the repair ($250.00 - Reasonable I thought) the reply back was.. "We are willing to give you $150.00 only". Needless to say, I did not take it I told them It was a principle thing and I did not need the money, could not take it in good conscience since I knew I was going to tell the World not to buy a used car from Joe Rizza Ford. So the Moral of the Story to YOU is: BUYER BEWARE If you are to purchase a used car from Joe Rizza Ford - PLEASE take it to another shop you trust and have them inspect it top to bottom, front to back, Inside and Out! - DO NOT Ever TRUST what Joe RIZZA Sales department says to you! I personally would never ever purchase a car here even if it was the only car like it on the planet! For $250.00 they could have made a customer happier, but they chose MONEY over Customer Service. #EpicFail They say, "Customer Service is their priority" - Do Not believe that LIE More

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We had a very good experience, the staff was really helpful, we already knew the car that we wanted and it has been a very good experience Thank you helpful, we already knew the car that we wanted and it has been a very good experience Thank you More

by GARCIANOEMI6 Verified Customer Verified Customer

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Most enjoyable start to finish ll My forth purchase and the best with joe geo.He is knowledgeably about ford products and most helpful about explaining how they work. I will only see h My forth purchase and the best with joe geo.He is knowledgeably about ford products and most helpful about explaining how they work. I will only see him in the future. More

by Tom stacy Verified Customer Verified Customer

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Vehicle buy/sell swap Joe Rizza Lincoln reached out to me, after I had my 2016 Navigator L in for service for the 5th time in less than 2 months from my purchase date, to i Joe Rizza Lincoln reached out to me, after I had my 2016 Navigator L in for service for the 5th time in less than 2 months from my purchase date, to initiate a buy back/vehicle swap out opportunity. I was able to fing a 2nd 2016 Navigator in inventory that I eventually purchase. The service care I received was excellent and I was treated like a luxury car owner. More

by MICKEYLUCY Verified Customer Verified Customer

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My experience at Joe Rizza Ford I think the salesman did a good job of getting us the best price he could even though I think it should have been lower. The truck was clean and serv I think the salesman did a good job of getting us the best price he could even though I think it should have been lower. The truck was clean and serviced and looked good. More

by MARYLEERAUCH Verified Customer Verified Customer

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Very friendly was expecting high pressure selling Sarah was very a very friendly rep She was very interested in my concerns and went out her way Her boss very friendly I will come back Good buyin Sarah was very a very friendly rep She was very interested in my concerns and went out her way Her boss very friendly I will come back Good buying experience More

by SELMON4719 Verified Customer Verified Customer

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