John Mason
Collision Center Manager
Southern Team Hyundai Nissan Subaru Volkswagen
6520 Peters Creek Rd
Roanoke, VA 24019
Industry Experience
33 yrs, 1 mo
Specialties & Trainings
ICAR PLATINUM , ICAR GOLD CLASS , ASE CERTIFICATIONS
62 Reviews
Write a Review62 Reviews of John Mason
December 06, 2025
Everyone at the dealership was friendly and knowledgeable. They kept me informed every step in the process. knowledgeable. They kept me informed every step in the process. More
Other Employees Tagged: Mark Baker, Alyse Allen, Scott Smith
November 19, 2025
Easy to work with and great communication. Did beautiful work on my car. Very responsive. Did beautiful work on my car. Very responsive. More
Other Employees Tagged: Scott Smith
November 12, 2025
Staff is always friendly and helpful. . I’ve been buying cars there for many years and getting my cars serviced there. They take good care of their customers.! I recommend to my friend . I’ve been buying cars there for many years and getting my cars serviced there. They take good care of their customers.! I recommend to my friends and family! More
Other Employees Tagged: Mike White, Maria Durham, Melissa Sigmon- SUBARU, Sam Williams, Megan Gartmann
October 29, 2025
They have always been very respectful and helpful. Since the first time I walked in they have always been so fast on what I need Since the first time I walked in they have always been so fast on what I need More
Other Employees Tagged: Scott Smith, Megan Gartmann
October 15, 2025
This is my first car purchase involving having a warranty and the whole Hyundai team has been helpful with the details and with scheduling appointments and all. and the whole Hyundai team has been helpful with the details and with scheduling appointments and all. More
Other Employees Tagged: Maria Durham, Danielle Starkey, Alyse Allen, Megan Gartmann
August 31, 2025
My car was recalled for paint, so vw approved the car to be stripped and repainted. Upon picking up, I noticed interior was put back together incorrectly, with trim cut too short, fabric edges hanging out, be stripped and repainted. Upon picking up, I noticed interior was put back together incorrectly, with trim cut too short, fabric edges hanging out, water stains on ceiling, overlapping plastic, etc. The car was returned twice for repair of interior. Although things were corrected, we were waiting on our car for over 6 weeks and the date promised for completion continued to be pushed back. Every time I entered the department, the staff was unfamiliar with me, my vehicle and the repairs that had been performed. There was never a concern for the inconvenience of their sloppy work. At the final pick up, another customer was having similar issues with their car and was meeting with the team for resolution. More
Other Employees Tagged: Athena, Melissa, Victoria
August 18, 2025
This is to the collision center and not the dealership. I would absolutely not recommend them. I took my Chevy up there because my insurance recommended them, in January and I’ve had to take it up there 5 I would absolutely not recommend them. I took my Chevy up there because my insurance recommended them, in January and I’ve had to take it up there 5 times and it is still not completely fixed. Also their attitudes leave significant room for improvement. They are rude to you, even though they can’t fix your vehicle after your insurance has paid them over $7000 to fix it. Will not use them again and I recommend you don’t as well. I’ve already filed a complaint with my insurance company. More
Other Employees Tagged: Scott Smith
August 01, 2025
Used usual tactic of keeping us there for hours then sneaked in a $4000 package I had already said I didn't want I have no doubts that the $2500 down payment you got went directly into y'all's pocket sneaked in a $4000 package I had already said I didn't want I have no doubts that the $2500 down payment you got went directly into y'all's pocket. More
Other Employees Tagged: Marsha Wirt, David Nicely, Eric West, Trevin Bowles

