John McGraw
John McGraw at Honda Universe

John McGraw | Page 9

Customer Relations Manager

Honda Universe

1085 Ocean Ave
Lakewood Township, NJ 08701

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4.8
415 Reviews

Hours: Mon 9-9, Tues 9-9, Wed 9-5, Thurs OFF, Fri 1-9, Sat 9-6

4.8

415 Reviews

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415 Reviews of John McGraw

August 31, 2021

Dealership Rating
Employee Rating

Ryan and the Honda team helped me out through the whole time of me buying my first car. It was a nice quick working experience. More

by DANNYCARBS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Cunha, Ryan marter

Sep 01, 2021

Honda Universe responded

Thanks for telling us that Ryan was so helpful and you're pleased with your first car purchase. We enjoy knowing that you had a nice and quick experience!

August 31, 2021

Dealership Rating
Employee Rating

John McGraw was great and very informative. He really made me feel relaxed and helped me make my decision. I would recommend him to everyone. More

by kpaxson71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2021

Honda Universe responded

Thank you for sharing your kind remarks. It's wonderful to hear that John McGraw was great and very informative. It's also nice to know that you felt relaxed and happy with your decision. Thanks for the terrific recommendation as well.

August 31, 2021

Dealership Rating
Employee Rating

Excellent service as always! The service staff is incredibly friendly, knowledgeable and helpful. Also stopped in to see John McGraw and talk about our upcoming new car purchase. We wouldn't go any More

by TFPetersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Umoru

Sep 01, 2021

Honda Universe responded

Thanks for telling us that John McGraw was very helpful with your new car purchase. We're glad to know that you received excellent service, and you appreciate our incredibly friendly and knowledgeable team.

August 31, 2021

Dealership Rating
Employee Rating

It was time to service my Honda and I brought it in with some questions and Jessica in Service was very knowledgeable and John made sure everything was completed above and beyond our expectations! Thank you More

by dianec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Neil Goldstein

Sep 01, 2021

Honda Universe responded

It's great to hear that Jessica and John were so helpful, and they went above and beyond your expectations! We're very glad to know that you're pleased with everything.

August 25, 2021

Dealership Rating
Employee Rating

John McGraw was very helpful and salesman Chris was great. More

by bootehill
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris

Aug 26, 2021

Honda Universe responded

It's wonderful to hear that John McGraw and Chris were very helpful to you, thanks for the nice review!

July 28, 2021

Dealership Rating
Employee Rating

Great experience! Very professional and friendly staff. I’m so happy with my car. Matt knew it what I was looking for. After many months looking for a car finally I got it. More

by monicajperez83
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matthew Van Pelt , Al Cunha

Jul 28, 2021

Honda Universe responded

Thanks for sharing your very kind review. It's a pleasure to hear that Matt and our team provided you with a great experience and you're happy with everything. Thanks for the terrific 5-star rating as well.

July 25, 2021

Dealership Rating
Employee Rating

Wonderful dealership to work with. Would highly recommend. The most stress free buying experience ever! Neil & Nick made the experience easy from start to finish! More

by ROBERT.CAPITELLI
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Salerno, Neil Goldstein, Aimee Herbert , Al Cunha

Jul 26, 2021

Honda Universe responded

Thanks for your kind remarks. It's very nice to know that Neil and Nick were so helpful and they provided you with a stress free car buying experience. Thanks for recommending us so highly as well.

June 30, 2021

Dealership Rating
Employee Rating

Was not happy with our experience. False advertisement and no manager ever came to speak with us. Received emails with twice the price we received for our trade in. No communication between employees and More

by BMIKOS17
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Matthew Van Pelt , Al Cunha

Jul 01, 2021

Honda Universe responded

Thank you for taking the time to provide your feedback. We apologize for the less than satisfactory experience you had at our dealership and would like the opportunity to speak with you and make things right. Please call John McGraw our customer relations manager at 732-370-9700 x4109 so he can further assist you.

Jul 01, 2021

BMIKOS17 responded

We would’ve appreciated that. However, we did call him numerous times and he said he couldn’t help us. Our only option is to reach out to the State Dept. of Consumer Affairs. Thank you!

June 04, 2021

Dealership Rating
Employee Rating

Matt was nice and very good at what did nick was good Rahsaan Jones was very fast and John McGraw was very nice and fast More

by ALEX14NJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rahsaan Jones, Nick Salerno, Matthew Van Pelt , Al Cunha

Jun 09, 2021

Honda Universe responded

Thank you for taking the time to provide us with your positive feedback!

May 29, 2021

Dealership Rating
Employee Rating

Super great experience! They answered every question that I asked and made sure I left with the car that I loved! Everyone was super helpful and friendly, I will definitely be coming back! More

by DESTGONZ14946
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Cunha, Steve Umoru

Jun 01, 2021

Honda Universe responded

We are happy to hear about your recent great experience with us and we thank you for the feedback!

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