John Petersavage | Page 30

Happy mom Best experience that I've ever had buying a car. First new car in 12 years, and so worth the wait!!! Steve Norris made the transition simple, smooth, Best experience that I've ever had buying a car. First new car in 12 years, and so worth the wait!!! Steve Norris made the transition simple, smooth, and extremely easy. The finance person Traci Roberts was a true gem by covering and thoroughly explaining all available products and options. 5 star would recommend all the way around. More

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Love my new Subaru Forester! Ask for Jennifer Duran and your buying experience will be a delight. She is so helpful with no pressure. Dealership is full of nice people. Ask for Jennifer Duran and your buying experience will be a delight. She is so helpful with no pressure. Dealership is full of nice people. More

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Amazing and professional! Jennifer Duran, John PeterSavage, and Tim Hanson are all fabulous. Thank you! I can't say enough good things about this dealership. Jennifer is a won Jennifer Duran, John PeterSavage, and Tim Hanson are all fabulous. Thank you! I can't say enough good things about this dealership. Jennifer is a wonderful sales person, while being calm, low-key, professional, and no high pressure. I'm recommending her and the dealership to everyone I know. More

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Helpful and professional on all fronts My husband and I were looking for a low mileage small car for commuting and found a 2009 Mini Cooper on Tucson Subaru's web site. When we arrived at My husband and I were looking for a low mileage small car for commuting and found a 2009 Mini Cooper on Tucson Subaru's web site. When we arrived at the dealership Larry Walker greeted us. He knew the vehicle we were interested in and discovered there was a problem with it that made the dealership decide to sell it at auction rather than sell it themselves. We looked at it anyway and thought we might want it if the problem could be fixed. Larry immediately involved the general manager who was also very helpful. We ended up making a deal and purchasing the vehicle, which Tuscon Subaru is fixing as part of the deal, and are very pleased with their courteous professionalism throughout the transaction. Our finance specialist, Traci, was also personable and helpful without being aggressive. She provided us with information about extended warranties but there was no hard sell. Overall, I was very pleased with all of the interaction. More

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Best car buying experience! This dealership makes it impossible to go anywhere else! Bob Wilson is the most knowledgeable salesman I've ever encountered! John the manager and Lou This dealership makes it impossible to go anywhere else! Bob Wilson is the most knowledgeable salesman I've ever encountered! John the manager and Lou in finance also took great care of us. I won't go elsewhere for my family's car needs as long as we're in AZ. Highly recommend this dealership! More

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Stress free car purchase This is our second vehicle from Tucson Subaru. This purchase was by far the most stress free buying experience we have ever had. Jennifer Duran had al This is our second vehicle from Tucson Subaru. This purchase was by far the most stress free buying experience we have ever had. Jennifer Duran had all the paperwork organized by the time we arrived at the dealership. We wanted a car that was not at this dealership but that was no problem. The car we wanted was waiting for us 2 days later. The whole organization was very professional and helpful. Jennifer set us up in our new vehicle and explained all the new features. Our next new car will be with Jennifer and Tucson Subaru More

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The absolute best car buying experience I've ever had! From the moment we walked into the showroom and were greeted by Steve Willis until I drove off in my new Subaru that I absolutely love, this was the b From the moment we walked into the showroom and were greeted by Steve Willis until I drove off in my new Subaru that I absolutely love, this was the best car buying experience that I've ever had. I've bought over 20 cars in my lifetime and everyone that I met and had the pleasure of interacting with was enjoyable, friendly and most importantly, helpful and professional. Thanks so much to Steve, Traci Roberts, Loren Henry and John Petersavage - excellent communication and service. More

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AMAZING CROSSTREK The 2015 CROSSTREK is the fifth Subaru my husband and I have bought since 2003 when we moved to Tucson, AZ. Our 2013 Crosstrek is currently being s The 2015 CROSSTREK is the fifth Subaru my husband and I have bought since 2003 when we moved to Tucson, AZ. Our 2013 Crosstrek is currently being shipped to our grandson as a combined 18th birthday and high school graduation present. He is going to Clark University in ski country and the four wheel drive will be perfect for those roads. So we know he will be safe. Further, on checking, we've learned that the 2013 has held its price. We cannot say enough about the service and care Tucson Subaru provides to its customers. Many thanks to Rocky and Josh and the whole team for the efficient, friendly, and professional manner in which they treat their customers. I tell everyone, "I love my Subaru," and I mean it. More

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Service above and beyond! Exceeds expectations! Tremendous! I brought in my '15 Subaru Outback for a service call last Thursday. The nature of my service appointment was out of the ordinary. There wasn't anythi I brought in my '15 Subaru Outback for a service call last Thursday. The nature of my service appointment was out of the ordinary. There wasn't anything wrong with my '15 Outback. It has been stellar and I love it!! GREAT Vehicle! I was coming in for an unrelated issue but felt the Subaru dealership would be the best ones to take a look. An unknown creature apparently climbed up inside the engine area of my Outback when I was visiting a friend in a nice, yet rural desert subdivision in Tucson. Some kind of critter died under my engine compartment area. It stunk badly outside the car when the engine was hot. The heat of the engine propagated the foul stench of the dead animal. I searched as much as possible but I could not locate or find whatever it was that died under my hood. The Subaru service advisor was incredibly helpful and accommodating. I reasoned that if anything needed to be removed in order to get rid of the dead animal, the Subaru service techs were the ones most qualified to help out. My service adviser made sure they put my wagon on the lift to take a close look. When they did, they were able to locate a dead pack rat that I could not see or find myself. Then they removed it for me!! (Not a part of their job description) They didn't have to do that, but they did!! This may seem small, but it was above and beyond the call of duty. When I asked how much I could pay for their time, the service adviser said "No charge!" I offered again and he declined. This may seem like a small thing, but it made a huge impression on me. This level of customer service reflects Tucson Subaru's service departments commitment to insure complete customer satisfaction. My experience of my local Tucson Subaru dealership and their service department so far has been nothing short of "best-in-class!" Well done!! Trivial or not, service like this is the hallmark of a GREAT customer service and separates a great dealership from an average dealership. I even left a voicemail last week thanking the service dept manager. People are so quick to talk about what's wrong and what they don't like. I felt it was important to issue praise where it was due! The sales manager and GM at Tucson Subaru should know that their service department sealed my loyalty to your dealership. They had it to begin with as I could not have been more pleased with the sales support I got from Kevin Woessner when I purchased what was then my first Subaru, but won't be my last. The Subaru products are exceptional. Kevin's assistance with my '15 Outback purchase was superb, pricing was fair, and service after the fact has been stunning. I had the 6000 mile service done recently and the service department was prompt, friendly and professional. Compliments also for offering courtesy Wi-Fi & great coffee in the customer service waiting area. In the state of negativity that the world is in these days, little things matter and acts of kindness and excellence should be openly acknowledged. Kudos to Tucson Subaru's service department! PS: My fiance will be ready to upgrade her vehicle later this fall hopefully. We will definitely come test drive the 2016 Forester at Tucson Subaru, and nowhere else when that time comes. More

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Excellence in customer service Since my initial interaction with this dealership (with Curt McHenry, as a service advisor) in 2013 with a recently purchased pre-owned 2006 Subaru Tr Since my initial interaction with this dealership (with Curt McHenry, as a service advisor) in 2013 with a recently purchased pre-owned 2006 Subaru Tribeca, I have been completely impressed with Tucson Subaru's consistent approach to excellence in customer service. In May 2013 I met Rudy Borneo and John Petersavage while purchasing my first new Subaru. Fair and open dealing, fantastic communication throughout the purchasing experience ... followed by my next new car purchase at Tucson Subaru in December 2013 ... the same, honest, transparent approach to business. Quite refreshing to say the least. A service department next to none. Fast forward to August 2015 ... my THIRD new Subaru ... here again, Rudy Borneo and John Petersavage have exceeded my expectations. I cannot stress how well Rudy and John and their colleagues at Tucson Subaru (such as Curt and Dan Ford) represent the Tucson Subaru franchise and the Subaru brand. To sum ... never hesitate to consider this Subaru dealership for your next new or used car purchase!! More

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