John Petersavage | Page 31

Excellence in customer service Since my initial interaction with this dealership (with Curt McHenry, as a service advisor) in 2013 with a recently purchased pre-owned 2006 Subaru Tr Since my initial interaction with this dealership (with Curt McHenry, as a service advisor) in 2013 with a recently purchased pre-owned 2006 Subaru Tribeca, I have been completely impressed with Tucson Subaru's consistent approach to excellence in customer service. In May 2013 I met Rudy Borneo and John Petersavage while purchasing my first new Subaru. Fair and open dealing, fantastic communication throughout the purchasing experience ... followed by my next new car purchase at Tucson Subaru in December 2013 ... the same, honest, transparent approach to business. Quite refreshing to say the least. A service department next to none. Fast forward to August 2015 ... my THIRD new Subaru ... here again, Rudy Borneo and John Petersavage have exceeded my expectations. I cannot stress how well Rudy and John and their colleagues at Tucson Subaru (such as Curt and Dan Ford) represent the Tucson Subaru franchise and the Subaru brand. To sum ... never hesitate to consider this Subaru dealership for your next new or used car purchase!! More

Report | Print

A friendly place for man and beast* My wife and I had a very pleasant experience at Tucson Subaru … or as pleasant as car buying can be. The sales people were all well informed about th My wife and I had a very pleasant experience at Tucson Subaru … or as pleasant as car buying can be. The sales people were all well informed about their product and able to answer all of our questions without pressuring us to buy. We made three visits before making up our minds and the two sales reps we worked with (Trent Nichols and Joe Micoletti) were nothing but helpful. We’ve never had a dealership let us take a car home to see how well it fits into our garage. By the way, this dealership is very *dog-friendly; we were told to bring our dog back with us so she wouldn’t be left on her own for too long. Tim Hanson made the business of filling out the reams of paperwork if not quick at least a short as possible. Joe Micoletti the sales manager John Petersavage called us personally the following day to make sure everything went well and we were happy with our decision. We were also introduce to two of the folks from the service department; we've never had that happen before. Actually we were so impressed with the Subarus that we bought a Forester for me and my wife got herself an Outback. More

Report | Print

Love my Suburu! This was a great place to buy a car. I have never driven a suburu before and so I was starting from scratch with this make. The sales person I dealt This was a great place to buy a car. I have never driven a suburu before and so I was starting from scratch with this make. The sales person I dealt with was kind, well-informed and down to earth and just a real joy to work with. From start to finish my experience at this dealership was excellent. Not only do I absolutely LOVE by new vehicle, I left with the desire to send all of my friends and family to this dealership for the best vehicle and overall experience. More

Report | Print

New Car Purchase Very professional personal, made the transaction very pleasurable. I have purchased many cars over the past 50 years and this was my best experience. Very professional personal, made the transaction very pleasurable. I have purchased many cars over the past 50 years and this was my best experience. I happily recommend this dealership to anyone. More

Report | Print

Good service Everyone was helpful, listened to what I wanted and was courteous and interested in me, not just selling a car. We had some trouble with a dent which Everyone was helpful, listened to what I wanted and was courteous and interested in me, not just selling a car. We had some trouble with a dent which was dealt with immediately, luckily I didn't need the car for a week or so. More

Report | Print

Our First Subaru We have several friends that own Subaru automobiles. They have had great experiences at Tucson Subaru. We looked at the Forester, but decided the Ou We have several friends that own Subaru automobiles. They have had great experiences at Tucson Subaru. We looked at the Forester, but decided the Outback better suited our needs. It's a great car. Can't wait for a long trip to San Diego in this car. We first looked at the cars via the internet and got connected to CJ Nichols. What a great guy! Very knowledgeable, easy to work with and forthright about the car features to help us with our decision on the Outback. More

Report | Print

Best Experience Buying A Car Ever =) Wow, great service and our sales consultant, Sean Johnson, was great! I'm EXTREMELY leery of dealerships, and car salesmen/consultants. I've had horri Wow, great service and our sales consultant, Sean Johnson, was great! I'm EXTREMELY leery of dealerships, and car salesmen/consultants. I've had horrible experiences in the past. I've had vehicles sold to me way over blue book, attempted to purchase an SUV and been pushed at to buy a car, been given "we owe yous" that have never been fulfilled etc. This was great. Sean was great, and both managers were respectful, followed up on calls, and looked everywhere, including outside their dealership, to find the right car for me! I was not the easiest customer for these guys. It took me forever to make up my mind, and I still changed it multiple times even after a deal was practically accepted. Sean handled all the stress I gave him like a champion, but I think I made him sweat a little. This is a five star dealership! If I could give any recommendation on how to improve service, I would simply ask the dealership to not drag time out. I came from three hours away and was exhausted by the time I had the car and was driving home. That however, does not negate the respectful way in which I was treated. Thank you Tucson Subaru; thank you Sean Johnson! More

Report | Print

Comfortable experience Having last purchased a new car in 2001, I was apprehensive of the whole process, and wishing that the idiot who rear ended me and totaled my car was Having last purchased a new car in 2001, I was apprehensive of the whole process, and wishing that the idiot who rear ended me and totaled my car was having a bad day, as I approached the dealership to buy a replacement for my ancient Cadillac. Nothing to fear - immediately at ease through an experienced and knowledgeable staff from John to Steve to Traci. Their presentation was clear, concise and straight forward. Alternatives and options were offered willingly and I had a sense of fair dealing that led to the lease of a 2015 Legacy. I hope I am now off on the next fourteen years without having to get a new car but if that is not the case I will head right back down to Tucson Subaru. More

Report | Print

Outstanding Buying Experience Everybody I worked with at Tucson Subaru was extremely professional from when I first contacted them until well after my purchase was complete. I Everybody I worked with at Tucson Subaru was extremely professional from when I first contacted them until well after my purchase was complete. I began my shopping experience by looking online. Because I live a couple hours away from Tucson, I wanted to make sure what my options were before driving into town. I was able to call and email over a 2 or 3 day time period to make sure I knew what my options might be when I could drive into town. When I was hitting the road to drive up to Tucson, I gave them a call and they held the vehicle I was interested in so that nobody else could test drive or buy it before I arrived. When I got to the dealership (late on a Friday evening) I was pleased to see that the person I had worked with over the phone had stayed late to make sure I was received well. Both vehicles I had expressed interest in were out the back side of the dealership waiting fore me to test drive them. After my purchase, I explained my situation and that I needed to get my new title more quickly because my family and I are moving soon. They expedited my paperwork and had my new title FedEx'd to me overnight in order to make sure I had my paperwork in my possession in time for our move. I absolutely recommend Tucson Subaru for anybody in the market right now for a vehicle. They will go out of their way to make your car-buying experience a positive one. -David More

Report | Print

One of the easiest choices I ever made! Working with Trent, John and Louie was great! I felt like they put honesty and integrity first and definitely had my best interests in mind. Working with Trent, John and Louie was great! I felt like they put honesty and integrity first and definitely had my best interests in mind. More

Report | Print