John Scambiatterra | Page 9

I have been with my dealership from 1996 til Now (2022). All the staff here is awesome. Thank you staff for everything you all do. Jerine Rasheed 💜 All the staff here is awesome. Thank you staff for everything you all do. Jerine Rasheed 💜 More

by AKINGKID1 Verified Customer Verified Customer

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Honest People, with knowledge and experience in the business keep their costumers smile.My Camry is in the good shape because of the Toyota in Westmont. business keep their costumers smile.My Camry is in the good shape because of the Toyota in Westmont. More

by MKAROVUSA11 Verified Customer Verified Customer

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Very professional. Done in 90 minutes. Took the time to explain what services were completed. Done in 90 minutes. Took the time to explain what services were completed. More

by TRAINORP54 Verified Customer Verified Customer

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John is always very friendly and provides clear and accurate information. He also looks for ways to reduce the repair cost. We are always very confident that the work was done fully and properly accurate information. He also looks for ways to reduce the repair cost. We are always very confident that the work was done fully and properly More

by None Verified Customer Verified Customer

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Brought my 2019 RAV-4 Hybrid ithat I purchased from Westmont Toyota for 25K service. Service found a screw in one the tires and told me it would cost me $428.00. Told him not to replace the tire. To Westmont Toyota for 25K service. Service found a screw in one the tires and told me it would cost me $428.00. Told him not to replace the tire. Took vehicle home. Discovered that I had a computer problem after leaving the premises.. (See below) Checked my warranty and found I had a 60 month tire warranty. Went back with warranty papers. Said they would order tire and call when ready. Week went by. No call. Called and they said it came in. Made appointment to bring car in on a Saturday. Went to appointment and was told they can't put the tire on on a Saturday because claims Department was not open. Had to reschedule another appointment and finally got tire installed. Serviceman kept my tire warranty. Now I will need to go back to Westmont Toyota to see if the sales dept. can give a duplicate warranty paper. Computer Problem - Left dealer to drive home. Next time I turned on vehicle "Maintenance Needed" screen came on. Drove back to dealer and they reset the maintenance reminder. Went home. Turned on vehicle again and had same problem. Returned to dealer. They played with it for awhile and were baffled. Asked if I could wait half hour or so and they will disconnect battery and reset everything. Waited and 40 mins later told me they couldn't solve the problem and they would need to order a new "head?" Drove off and computer screen was blank. Drove for a day or two and screen came on but "maintenance reminder" still appeared when I started car. Drove for another week or so and the "Maintenance Needed" stopped appearing. No longer a problem. Incidentally when I went back to have the tire replaced, the serviceman had no record of me needing a new "head" for the vehicle. More

by EDHOV Verified Customer Verified Customer

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Cancel all my appointments, I hate Toyota. Keep my appointments canceled or I'll continue with your bad reviews. Leave me alone. That is all appointments canceled or I'll continue with your bad reviews. Leave me alone. That is all More

by SHADOW140 Verified Customer Verified Customer

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Fast service, i did not wait to long for my vehicle to be serviced. They were able to provide a great body shop for me to fix my truck. serviced. They were able to provide a great body shop for me to fix my truck. More

by MATINEZ.JOSE50 Verified Customer Verified Customer

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I really love this dealership and service department. I have purchased three Land Cruises from them through the years and never have taken them anywhere else for service. My last service appointment was n have purchased three Land Cruises from them through the years and never have taken them anywhere else for service. My last service appointment was not a good experience at all because of the service advisor (K.T) but I will not let one bad experience change my impression of the entire dealership. I hate it when people (K.T.) act put-out or stupid when asked to just do their jobs. So sorry that it upsets you having to get off your stool for a moment and help me. I asked K.T. to complete the service log page in my Toyota book and he actually looked at me then down at the book and back at me and asked, “What do you want me to do?” I thought this guy is kidding. My initial thought was to ask him if he was 1. Lazy, 2. Stupid, 3. Ignorant, or 4. A combination of 1, 2, and 3. But I took the high road and said well just complete the log page with the date, mileage, and check box of the service performed; just like the 20 previous log pages were completed by your coworkers through the years. (By the way, in over 20 years, no one from Oakbrook Toyota ever responded in such a way to me.) In response to that K.T. turned to his computer and said to give him a few minutes as he had things to enter. What a bad attitude. I said it was no problem and take your time. After five minutes of making me wait he scribbled the date and mileage on the page but did not mark the checkboxes. What a great employee this guy is, right? In my opinion he might be the one bad apple at a great organization. The total opposite of Nate, Leon, and John, who are absolutely terrific guys. I wish Vic all the luck in the world having to manage K.T. You got your work cut out for you Vic. More

by The Big Land Cruiser Verified Customer Verified Customer

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Dear Oakbrook ToyotaOnce again, I received the type of Dear Oakbrook Toyota Once again, I received the type of service that was expected. Your staff, representatives and crews are all exemplary. It is a Dear Oakbrook Toyota Once again, I received the type of service that was expected. Your staff, representatives and crews are all exemplary. It is a pleasure to have my car serviced in your shop. John was great. Thanks too for your clerical staff that is always so friendly and efficient. More

by PTD777 Verified Customer Verified Customer

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Mario kept me informed if everything that was being done, how long it would take and what it would cost. The work was done in less time than expected. The waiting area is comfortable and clean. It was a plea how long it would take and what it would cost. The work was done in less time than expected. The waiting area is comfortable and clean. It was a pleasant experience and my car runs like a top More

by APMANOUEL Verified Customer Verified Customer

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