John Tarplee | Page 2

Best dealership in Rochester My family has purchased and leased several vehicles from the Patrick dealership. My daughter has driven from Virgina twice to lease a vehicle from the My family has purchased and leased several vehicles from the Patrick dealership. My daughter has driven from Virgina twice to lease a vehicle from them because they are the best. From sales to service you won't find a better dealer. Plan on and looking forward to doing business with them in the future. More

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Great Service My husband and I both purchased our vehicles from Patrick Buick GMC and experienced great service from the beginning - from the sales department throu My husband and I both purchased our vehicles from Patrick Buick GMC and experienced great service from the beginning - from the sales department through to our continued us of Patrick's Service department. When we are ready to purchase our next vehicles Patrick will be our first stop. More

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Excellant service very friendly and knowledgable staff Had oil changed, 27 point inspection , tires rotated and a NY state inspection. Was easy to make an appointment and was greeted immediately upon arriv Had oil changed, 27 point inspection , tires rotated and a NY state inspection. Was easy to make an appointment and was greeted immediately upon arriving. All work was completed in a professional manner and very quickly. I have always taken my vehicles to Patrick's for service and have grown used to the excellant service and treatment I receive. More

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The staff at Pactrick definitely understands the meaning of true customer service and that does show from top level management all the way down. They really do care and take the time to make satisfied cust of true customer service and that does show from top level management all the way down. They really do care and take the time to make satisfied customers! More

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We have bought many cars over the years, but by far our experience at Patrick has been the best. Mark was super to work with, answering all our questions and we never felt pressured or forced to make dea experience at Patrick has been the best. Mark was super to work with, answering all our questions and we never felt pressured or forced to make deal after deal. He was great explaining the car and features to us on the sale day and we will definitely buy from Patrick and Mark Houser again. Jackie was warm and friendly when we made our purchase and made us feel like we had a new friend. At the new customer orientation, John took time to talk to us about a minor concern with our vehicle and made an appointment right away to have the vehicle looked at and serviced. Patrick has made believers of us that there are still honest good dealers in Rochester and we will buy from them again. Thanks More

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I bought a 2005 Chevy Malibu Maxx LT about 3 yrs ago and I have been having electrical issues with the car ever since. The remote starter never worked and I brought it in on a couple occasions while under w I have been having electrical issues with the car ever since. The remote starter never worked and I brought it in on a couple occasions while under warranty and supposedly it was fixed but then the starter stopped working a few months out of warranty, And then through out the tenure of the car there were problems with the Emissions inspections and I had to bring it to the dealership every year and waste a week or so so they could get it so the reader device would communicate with the on-baord computer with the car. There were other electrical issues as well... Long Story short... We brought it in this year and John (Service Manager) bent over backwards and to help us out and try to get the issues resolved when no other previous service manager or tech even gave a xxxx... Ultimately, We ended up trading in the vehicle because it had over 100k miles, and due to the other problems; because we had so many problems with the car throughout our ownership, they paid off the rest of our car and we traded up for a 2013 GMC Terrain and they worked with us to get the monthly cost within our budget... These guys really do make customers #1. Before this experience I probably would not have recommended Patrick GMC to anyone and I certainly would not have bought another car there, but now I will go back and I will certainly recommend them and look to them in future for our next vehicle... More

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Appointment was made over a weekend and confirmed on the following Monday by John Tarplee. Upon arrival I was met by Jeff Dahlin who wrote up my work request. The Oil Change and Tire Rotation and 27 point I following Monday by John Tarplee. Upon arrival I was met by Jeff Dahlin who wrote up my work request. The Oil Change and Tire Rotation and 27 point Inspection was done in a very timely manner. Jeff came out to see me in the waiting area about half way through my appointment to inform me about the status of the work. The work was completed 100% to my satisfaction and the price was fine with me too. More

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Fantastic experience, a pleasure to do business with. Both leasing and service experience has been efficient, friendly, and affordable. I would highly recommend Patrick for both leasing and service. Both leasing and service experience has been efficient, friendly, and affordable. I would highly recommend Patrick for both leasing and service. More

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Lets face it when our car needs service the last thing you want to deal with is a long wait without your car to get the needed work done. I have brought my trucks to patricks numerous times for various re you want to deal with is a long wait without your car to get the needed work done. I have brought my trucks to patricks numerous times for various repairs. From simple oil changes and minor service work to more involved mechanical issues and they have always exceeded my expectations. The timely manner they get me out of there when dropping off vehicle to giving an accurate timeline on when things will be accomplished. My experience with other dealerships on service is they give you false info when things can get done and that puts me in bad spot because I rely on my trucks for work. I recommend patricks to family and friends if they need service or a new vehicle. A+ dealership More

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I bought my vehicle used just a year ago from Patrick. I take my vehicle to Patrick to get serviced, not only for the convenience (because they have a friendly shuttle service) but also their work is of hig take my vehicle to Patrick to get serviced, not only for the convenience (because they have a friendly shuttle service) but also their work is of high quality. When dropping off my vehicle they are friendly from the start. No matter who it is that is helping you get your car serviced there is alway someone opening a door for you or asking you if you need something. I highly recommend Patrick. More

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