"Great service and trade-in value"
- C. M.
My salesman, Paul Gallo, was phenomenal; as was the finance manager, Ryan Lueckert. They called me back promptly and worked hard to get me a great deal. I was also helped by another salesaman at one point, Stephen Ward, and Jordan in the service department. Everyone welcomed me to the “family” and was friendly and helpful!
By far this is the best service department I have ever used. I would recommend this dealership to anyone looking for a new Mazda.
Truly a class act!!!!
"Love my new Heritage Bel Air Mazda 6 Reserve"
After getting some unfortunate news on my previous car last Friday, the sales team at Heritage Bel Air Mazda couldn’t have been nicer. They walked me through all of my options, even giving me information and guidance on what I should look into before deciding whether to keep my old car, or look into buying a new one. They never pushed, or tried to make the hard sell, letting me come back to the dealership 3 times in 6 days to test drive as many vehicles as I wanted, and weighing all of my options before finally deciding that my best option was to purchase a new vehicle. They even made that part quick and painless as well. Not like the 4 hour ordeal I went through on my last car purchase at another dealership.
"Amazing quick service!"
The service was amazing and quick! They worked with me and my schedule. I am very impressed with the service I received at Mazda and I didn’t even buy the car from them.
Other Employees Tagged:
"Check Engine Light/Headlight Bulb"
I took my car in to the shop to get serviced for a check engine light and headlight bulb replacement. Jordan was the representative that helped me through the process and was awesome! This was my first time at the shop and it was a great experience. Thank you!
i went to the service department to get a new key made for my Mazda. The team here was super helpful. My representative was Jordan and he was amazing. Very patient and helpful. Answered all my questions. He will be the only person I call from now on when I have a problem with my car.
Brought my car in for what I thought might be a major repair. Jordan instantly calmed me and we took the proper steps to see what was wrong. $95 later, my car is just fine. He has always been great with me (and my mom!). Really good at what he does.
"BEST EXPERIENCE I HAVE EVER HAD at a car dealership!"
My husband and I recently purchased a vehicle at last minute due to an accident and the need of having a vehicle that fits our entire family. I knew we would find a vehicle but I didn't expect to find a vehicle the same day as the accident. God led us to Mr. Andre Coleman who helped my husband select the vehicle we not only wanted but could also afford to make payments on. He included a free alignment and even stayed after hours to make purchasing the vehicle possible. I had the previledge to speak with him for a few minutes. Mr. Coleman is very kind, helpful and respectful. When I came in for the alignment I had my 3 year old and 4 month old. I didn't see where the service lane was so I parked and hauled my children inside. Right away I was greeted with a beautiful smile from Ms. Irene Rausch. She was kind enough to not only show me where the service lane was but to also sit with my children in the waiting room while I pulled the car in and took a moment to speak with Mr. Jordan Skokowski about the service I was receiving. And those of you with children understand how much of a blessing it is to have someone kind enough to help you with multiple children. Just the though alone of getting both of my children back into the vehicle and in their safety chairs or seatbelt had me overwhelmed considering I knew my 3 year old would put up a fight. I was very relieved when she offered to sit with them. When I finally pulled into the service lane I was greeted with a very kind voice from Mr. Skokowski. He allowed me to check on my children and Ms. Rausch had my 3 year old occupied with crayons and a coloring book while my baby was just smiling! So grateful I had her help! I then went into the office with Mr. Skokowski which did not take long at all. He was kind enough to explain in depth the questions I asked him and was even sociable enough to make small talk with me to make things less awkward as we sat and waited for the alignment clearance from Mr. Coleman. Mr. Skokowski said the alignment would take less than an hour and that is exactly what happened. When he announced to me that my vehicle was ready, I asked him where my vehicle was parked so I would not be aimlessly walking around the parking lot with my children. This man went out of his way and pulled my car up, parking it out front for me. Which helped me so much. Overall this was BY FAR THE BEST EXPERIENCE I HAVE EVER HAD at a car dealership. I would have no problem coming back for service again or even recommending them to anyone in need of a vehicle. THANK YOU SO MUCH to all of you at Heritage Mazda Bel Air. Keep up the hard work and may God bless you, your families and all that you do!
(P.S- So sorry if I spelled anyone's name wrong!)
- Andrea gaytan
Visited, on 11 May 18, for my standard oil change and service. Jordan was very welcoming, knowledgeable, and genuine. But the best part of the visit... In the 12 years I have resided in Maryland he's the first to remember me as a repeat customer. Thank you I couldn't be more pleased.
"Recent visit "
- Lily Hixon
Visit on 3/09/18 with Robert Thomas. Robert has always been kind and patient on my visits! Very professional and very down to earth, a pleasure to talk to. I never feel hurried, and that means a lot. I have always had good service from everyone, but Robert stands out as exceptional. I appreciate that!