Mr Gillette was very nice, he got the car I was looking
for, the staff was also very helpful.
for, the staff was also very helpful.
More
by TYMARJAYJUS4
Verified Customer
Verified Customer
Other Employees Tagged:
Simo Bassi
, Errol Gillette
Jun 06, 2022 -
Universal Hyundai responded
It's fantastic to hear that Errol and our team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
I had a Santa Fe for 18 yrs, bought at this location and
always received excellent service.
On May 7th I bought a 2018 Chevrolet Stark LT;
after been in your location from 3pm to almost 8 pm I left with
always received excellent service.
On May 7th I bought a 2018 Chevrolet Stark LT;
after been in your location from 3pm to almost 8 pm I left with a dirty car. Your sales staff told me ,after I point out the car was dirty, in your dealership you do not detail/clean old cars as you do new cars. After I really showed them how disappointed I was with the service; they asked me to bring the car back and it will be clean. I took the car back and showed them a rusty area behind the driver area. I was so upset with all that happened on May 7th, that I didn’t notice that before. That was fixed after Jose from the Finane area told the Sales person Mr. Giovannie Sanchez, something should be done to fix it. I could not believe in your dealership a car wii be sold in that condition. To my surprise and dissatisfaction the car was never cleaned.
I have never had such a bad experience investing thousands of dollars. My impression on your sales staff, and service staff, specially on Mr Sanchez is that he is not concern about a happy, satisfied customer. When a person buy a car from a dealer, it doesn’t matter if it is a new car or a used car. The customer should be treated the same way.
People that I have shared my experience with, had suggested for me to report your dealership to the BBA.
More
by GI44GI33
Verified Customer
Verified Customer
Other Employees Tagged:
Simo Bassi,
Giovanne Sanchez
, Andrew Terry, Waited to talk to a Service person or Management. After tired of waiting left the location.
Jun 05, 2022 -
Universal Hyundai responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss things? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Jun 05, 2022 -
GI44GI33 responded
Thanks for your response and the interest of discussing the situation personally with me. I will be out of town for a few weeks. I will contact you when I get back.
Everything was very impressive how they treated me I was
very welcoming the process was very fast
very welcoming the process was very fast
More
by NICOMICO2123
Verified Customer
Verified Customer
May 23, 2022 -
Universal Hyundai responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Tremendo trabajo y estoy muy satisfecho y lo recomiendo a
mi familia muchas gracias por todo estoy contento
mi familia muchas gracias por todo estoy contento
More
by LUISDIAZMUNIZ
Verified Customer
Verified Customer
Apr 29, 2022 -
Universal Hyundai responded
Thank you, Luis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Hyundai!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
The deal ship had cars and went out of the way to get
them fo us I forgot something but they got it back to me
them fo us I forgot something but they got it back to me
More
by Cliver0632
Verified Customer
Verified Customer
Other Employees Tagged:
Andrew Terry
Apr 25, 2022 -
Universal Hyundai responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Actually helpful in helping me find the best car for my
needs. Very friendly & efficient. Sales person, Alexandra, could not have been more helpful or knowledgeable. Fantastic!💕
needs. Very friendly & efficient. Sales person, Alexandra, could not have been more helpful or knowledgeable. Fantastic!💕
More
by VKNAPIL
Verified Customer
Verified Customer
Apr 18, 2022 -
Universal Hyundai responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai.
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Everything went well in the dealership!
I went in I saw what I wanted! It was truly the best experience In buying a new car. Gillette my sales manager went above and beyond!
I went in I saw what I wanted! It was truly the best experience In buying a new car. Gillette my sales manager went above and beyond!
More
by Sonja Lever
Verified Customer
Verified Customer
Other Employees Tagged:
Simo Bassi
, Errol Gillette
Mar 31, 2022 -
Universal Hyundai responded
Thank you for sharing your experience with us, Sonja! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Anthony went above and beyond customer care unto me.
.listened to my needs . Hes a friend now
.listened to my needs . Hes a friend now
More
by PETSTYLINGBYGERIANNE
Verified Customer
Verified Customer
Other Employees Tagged:
Anthony
Mar 20, 2022 -
Universal Hyundai responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Anthony to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
They were friendly professional and stayed with in my
terms. The process was easy, fast
terms. The process was easy, fast
More
by CURTISCANDYCE
Verified Customer
Verified Customer
Other Employees Tagged:
David Monsalve
Feb 20, 2022 -
Universal Hyundai responded
Thanks for sharing your thoughts about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Great service.
Buying my car was made super easy and quick. My seller Cesar got me a great deal for the car I wanted with the features I wanted.
Buying my car was made super easy and quick. My seller Cesar got me a great deal for the car I wanted with the features I wanted.
More
by MARIANAKALEGRE
Verified Customer
Verified Customer
Feb 20, 2022 -
Universal Hyundai responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Cesar, and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com