Joseph Britton

The service can be great and it can be miserable. Ultimately I’m not sure whether I needed to spend $4500 on a water pump but we’re going to get to the bottom of it. I’ve had my car for about 3 days Ultimately I’m not sure whether I needed to spend $4500 on a water pump but we’re going to get to the bottom of it. I’ve had my car for about 3 days in the last month while you fixed a water pump. Simply unacceptable, really. Joseph’s communication has been spotty. I’m just happy I didn’t have to pay for a rental vehicle while this took so long. I still don’t have my car. More

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Ramphis was very helpful and got my vehicle in and out of service very quick service very quick More

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Amazing customer service! They went above and beyond trying to pinpoint the issue! Thank you! They went above and beyond trying to pinpoint the issue! Thank you! More

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We were very impressed with Joseph’s great customer service! He was great with communications and updates. He also was very quick to respond to any questions we had. The whole process from the drop service! He was great with communications and updates. He also was very quick to respond to any questions we had. The whole process from the drop off of our truck to when we picked it up was 6 weeks due to needing a new transmission which was under warranty. The whole experience went smooth and communications were great with Joseph. There is one issue that we had during this experience. It is that Ford will not reimburse us for the first week of the rental because it was not a Ford vehicle. After our truck was dropped off at Ford they had Enterprise pick us up and take us to the rental car lot....to pick up a rental car while our truck was in for service. Then after the first week in which Ford service looked at our truck, we received a call from Joseph saying that it will take sometime and he asked what did we have for a rental and we told him it was a Mazda. He then said, if we want Ford to pay for the rental for the rest of the time we will have to take the vehicle that we are currently renting back and get a Ford vehicle. We asked him what about the first week we already paid for and he said Ford only pays for Ford rentals, so he doesn't think we will get a reimbursement, but he said he will try. So we did take the Mazda back to get a Ford vehicle. We should have been told at the time our truck was dropped off; “just in case the issue with the truck happens to be a warranty item make sure to get a Ford rental” but we were not told anything like this. It would be nice if Ford would reimburse us or even put a credit in our account with Ford for future service. This is the only quarrel we have with this experience. Joseph even tried to get us a reimbursement from Ford and they said no. We appreciate him trying. Thank you to Joseph for the great customer service!! More

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Samantha was great. She was expedient, professional and went above and beyond for me. The best service I've received here. She was expedient, professional and went above and beyond for me. The best service I've received here. More

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The service advisors are great advocates of full inspection and warranty coverage. Thanks to the technicians at Gosch Ford, our household is able to continue driving safely when transmission issues inspection and warranty coverage. Thanks to the technicians at Gosch Ford, our household is able to continue driving safely when transmission issues are addressed effectively. More

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People working in the service department are very helpful and they are right on time . and they are right on time . More

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The dealership was located in a convenient area, close to the freeway. Friendly people good customer service. the freeway. Friendly people good customer service. More

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Superb Customer Service Joseph! Unmatched turnaround time from drop off to pick up! Appreciate the free Uber service as well! Unmatched turnaround time from drop off to pick up! Appreciate the free Uber service as well! More

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Fast, knowledgeable and effective! My car was done in couple hours! Thank you so much! My car was done in couple hours! Thank you so much! More

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