Joseph Castera | Page 28

Worst dealer ever Worst service Worst sales Worst receptionist Worst manager Worst worst experience Terrible receptionist Worst manager Worst worst experience Terrible More

by nalclandscapecontracting Verified Customer Verified Customer

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Great experience with the service department; everything went smoothly. I was very happy and will do all of the service for my explorer there. went smoothly. I was very happy and will do all of the service for my explorer there. More

by vinromeo121574 Verified Customer Verified Customer

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Excellent employees experience well managed very polite excellent service excellent service so very happy as a customer excellent service excellent service so very happy as a customer More

by Pr2grama Verified Customer Verified Customer

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Always easy to make appointments and deals with. Never had any issues. I have leased multiple vehicles with them Never had any issues. I have leased multiple vehicles with them More

by rscalici123 Verified Customer Verified Customer

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My only complaint is that there should be a way that customers are informed when the ordered part has arrived so that we can make our follow up appointments. My part was ordered a month prior. I kept ca customers are informed when the ordered part has arrived so that we can make our follow up appointments. My part was ordered a month prior. I kept calling to check on the status of the part. But, was told by the lady who answers the phone that only my specific service rep that assisted me during the last appointment can check to see if the part was in. If he is out of the office or with a customer, no one else can check on the order status just so I can schedule the follow up appt to replace the part. This is such a ridiculous process that is a disservice to your customers. There should be an automated email that is sent to the customer to inform them of the part arrival & to schedule the appt, or at least allow those who answer the phones to check the system to see that the ordered part has arrived. More

by jennyjen0912 Verified Customer Verified Customer

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joe has always been a reputable service rep. always transparent with info and pricing. thanks. always transparent with info and pricing. thanks. More

by rypatrickm Verified Customer Verified Customer

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Sales was amazing. Never had such a good experience. What stood out was the way they took the pressure off and mainly focused on my passion for getting and experiencin Never had such a good experience. What stood out was the way they took the pressure off and mainly focused on my passion for getting and experiencing the bronco. More

by johnebeling Verified Customer Verified Customer

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Solved recall problem in 20 minutes . Service manager actually used common. Sense and did not stare at A computer screen he walked in the bays to pull a tech over to clicks a protect Service manager actually used common. Sense and did not stare at A computer screen he walked in the bays to pull a tech over to clicks a protector on my brake line . Finally someone with common sense . We need old school people back in this world . Love my truck and I had every make and model . Very happy with my first ford More

by mvollaro Verified Customer Verified Customer

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Very good service. Thank you so much . For sure, I would come back to do the other business with you guys. Thank you so much . For sure, I would come back to do the other business with you guys. More

by wankowiczpictr Verified Customer Verified Customer

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Was very happy with Dana. They treated me right and took care of all my needs with the trade-in and the new car was very happy and will be back again after the three year leas They treated me right and took care of all my needs with the trade-in and the new car was very happy and will be back again after the three year lease. More

by shatz29 Verified Customer Verified Customer

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