Joseph Mistretta
Joseph Mistretta at Sarant Cadillac

Joseph Mistretta | Page 106

Service Director

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.6
1,143 Reviews

Joe has been with Sarant Cadillac since 1997. Joe has recently been promoted to Service Director! He has acquired quite the customer base and his customers love him! Joe does all he can keep his customers informed and to makes sure their service experience is a positive one. Joe thoroughly enjoys the relationships he has built here at Sarant Cadillac over the years.

4.6

1,143 Reviews

Write a Review

Dealership Experience

29 yrs, 3 mos

Industry Experience

47 yrs, 3 mos

Specialties & Trainings

Cadillac Certified

1143 Reviews of Joseph Mistretta

August 10, 2018

Dealership Rating
Employee Rating

Great, comfortable, experience When I walked into the dealership I knew what I had in mind. I was listened to and accommodated to my exact needs. Everything was explained clearly an More

by Bella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Sabbatino , Freddie Rollo

Aug 15, 2018

Sarant Cadillac responded

Thanks for the great review, Bella! We always aim to please, and keeping customer needs at the top of our priority list is one way we try to accomplish that. If you need anything else from us, please don't hesitate to ask!

August 09, 2018

Dealership Rating
Employee Rating

Dealer review Best dealer ship hands down if you are looking for a Cadillac look no further best selection best price best service and the very best sales crew it S More

by napolitano1126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antonio Centeno, John F. Nassour, Sr. , Freddie Rollo

Aug 13, 2018

Sarant Cadillac responded

Thank you very much for the review. Your kind words truly mean a lot to us! Please be sure to let someone at the dealership know if there's anything else we can help you with!

August 09, 2018

Dealership Rating
Employee Rating

Outstanding and accommodating service department I am so happy with this service dept they are always helpful and courteous and get the job done to my satisfaction you couldn’t ask for anything more More

by Frankie G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antonio Centeno, Dominic Vivo , Teresa Gunshinan

Aug 10, 2018

Sarant Cadillac responded

Thank you so much for taking the time to leave a review, Frankie. It's wonderful to hear that Joe and the team were able to make your experiences with us great! Our number one goal is to achieve 100% customer satisfaction. We believe in order to get there, we have to be a family. Welcome to the Sarant Cadillac Family! Looking forward to your next visit!

August 07, 2018

Dealership Rating
Employee Rating

Tire replacment Waited over 3.5 hours to change my tire after service told me it would take only one hr. I also wanted service to look at A/C in which they said I wou More

by GSACCARO26
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 09, 2018

Sarant Cadillac responded

Thank you for sharing your feedback with us. We understand long wait times can be frustrating, and we are very sorry to hear you have had a difficult experience with our service department here at Sarant. Your complete satisfaction is our priority, and we want to ensure an concerns are addressed and resolved. At your earliest convenience, please give us a call at 516-293-3370 to speak with Bill McArdle, our Service Manager. We look forward helping in any way we can to help turn this around. Thank you.

August 03, 2018

Dealership Rating
Employee Rating

perfect GREAT STAFF AND STORE I LIVE IN MEDFORD THERE IS A FEWCADILLAC DLRS ON MY WAY NOBODY CAN COMPARE TO THE SERVICE YOU RECIEVE WILL NEVER GO ANY PLACE EL More

by TRLUM105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 07, 2018

Sarant Cadillac responded

Thank you for making the trip to see us! We're grateful for your business and look forward to working with you again!

August 03, 2018

Dealership Rating
Employee Rating

Great service I came in for my first year inspection. Service suggested rotating tires, wait time was less than an hour, All are very nice employees. Both sales an More

by Audrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Soriano , Maurice Pereira

Aug 07, 2018

Sarant Cadillac responded

Audrey, thank you for the kind feedback! Let us know whenever we can assist you in the future, our team is always here to help!

August 02, 2018

Dealership Rating
Employee Rating

Leased 2018 XT5 My mother just turned 80 and wanted a new Cadillac. John Nassour, Sr. took excellent care of the two of us from the time we walked in the door until More

by SCOTT@SHASCO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John F. Nassour, Sr. , Bill McCardle

Aug 06, 2018

Sarant Cadillac responded

Scott, it's great to hear that you were taken care of by John! Thank you for doing business with us and for taking time to leave a review. We look forward to opportunities where we can further assist you in your needs!

August 01, 2018

Dealership Rating
Employee Rating

My car looks and smells clean. My car turned out great but it took two days. Joe couldn’t have been nicer I will certainly return I was there for oil change and detailing More

by Sue m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2018

Sarant Cadillac responded

Thank you for the great review, Sue! We appreciate the positive feedback. We look forward to serving you again!

August 01, 2018

Dealership Rating
Employee Rating

Excellent service My Escalade failed to start, a technician was sent over within 90 minutes, put in a new temporary battery to get me going, brought the car into the de More

by edgiannetto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 07, 2018

Sarant Cadillac responded

Thanks for sharing your experience with us! We know how frustrating a dead battery can be and it is our goal to get you back on the road as soon as possible. It is great to hear that happened for you! Just let us know if there is anything else we can do for you!

August 01, 2018

Dealership Rating
Employee Rating

Xt5 oil change The service reps ar Sarant were courteous and friendly. Service was completed promptly. I will be back in the future for any further needs. Thank you More

by JJB1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2018

Sarant Cadillac responded

You are very welcome! We appreciate your feedback and look forward to your next visit!

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