Joseph Mistretta
Joseph Mistretta at Sarant Cadillac

Joseph Mistretta | Page 106

Service Director

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.7
1,140 Reviews

Joe has been with Sarant Cadillac since 1997. Joe has recently been promoted to Service Director! He has acquired quite the customer base and his customers love him! Joe does all he can keep his customers informed and to makes sure their service experience is a positive one. Joe thoroughly enjoys the relationships he has built here at Sarant Cadillac over the years.

4.7

1,140 Reviews

Write a Review

Dealership Experience

29 yrs, 1 mo

Industry Experience

47 yrs, 1 mo

Specialties & Trainings

Cadillac Certified

1140 Reviews of Joseph Mistretta

August 07, 2018

Dealership Rating
Employee Rating

Tire replacment Waited over 3.5 hours to change my tire after service told me it would take only one hr. I also wanted service to look at A/C in which they said I wou More

by GSACCARO26
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 09, 2018

Sarant Cadillac responded

Thank you for sharing your feedback with us. We understand long wait times can be frustrating, and we are very sorry to hear you have had a difficult experience with our service department here at Sarant. Your complete satisfaction is our priority, and we want to ensure an concerns are addressed and resolved. At your earliest convenience, please give us a call at 516-293-3370 to speak with Bill McArdle, our Service Manager. We look forward helping in any way we can to help turn this around. Thank you.

August 03, 2018

Dealership Rating
Employee Rating

perfect GREAT STAFF AND STORE I LIVE IN MEDFORD THERE IS A FEWCADILLAC DLRS ON MY WAY NOBODY CAN COMPARE TO THE SERVICE YOU RECIEVE WILL NEVER GO ANY PLACE EL More

by TRLUM105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 07, 2018

Sarant Cadillac responded

Thank you for making the trip to see us! We're grateful for your business and look forward to working with you again!

August 03, 2018

Dealership Rating
Employee Rating

Great service I came in for my first year inspection. Service suggested rotating tires, wait time was less than an hour, All are very nice employees. Both sales an More

by Audrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Soriano , Maurice Pereira

Aug 07, 2018

Sarant Cadillac responded

Audrey, thank you for the kind feedback! Let us know whenever we can assist you in the future, our team is always here to help!

August 02, 2018

Dealership Rating
Employee Rating

Leased 2018 XT5 My mother just turned 80 and wanted a new Cadillac. John Nassour, Sr. took excellent care of the two of us from the time we walked in the door until More

by SCOTT@SHASCO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John F. Nassour, Sr. , Bill McCardle

Aug 06, 2018

Sarant Cadillac responded

Scott, it's great to hear that you were taken care of by John! Thank you for doing business with us and for taking time to leave a review. We look forward to opportunities where we can further assist you in your needs!

August 01, 2018

Dealership Rating
Employee Rating

My car looks and smells clean. My car turned out great but it took two days. Joe couldn’t have been nicer I will certainly return I was there for oil change and detailing More

by Sue m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2018

Sarant Cadillac responded

Thank you for the great review, Sue! We appreciate the positive feedback. We look forward to serving you again!

August 01, 2018

Dealership Rating
Employee Rating

Excellent service My Escalade failed to start, a technician was sent over within 90 minutes, put in a new temporary battery to get me going, brought the car into the de More

by edgiannetto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 07, 2018

Sarant Cadillac responded

Thanks for sharing your experience with us! We know how frustrating a dead battery can be and it is our goal to get you back on the road as soon as possible. It is great to hear that happened for you! Just let us know if there is anything else we can do for you!

August 01, 2018

Dealership Rating
Employee Rating

Xt5 oil change The service reps ar Sarant were courteous and friendly. Service was completed promptly. I will be back in the future for any further needs. Thank you More

by JJB1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2018

Sarant Cadillac responded

You are very welcome! We appreciate your feedback and look forward to your next visit!

July 29, 2018

Dealership Rating
Employee Rating

Great Joe was great he had an answer to all my questions the fact that you had something for your customers to drink was very thoughtful More

by Unclenick146
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 31, 2018

Sarant Cadillac responded

Thank you for the review, Nick! We are happy to provide anything you need during your visits. We hope to see you again soon!

July 28, 2018

Dealership Rating
Employee Rating

Hello , Service was excellent. Everyone was friendly and work done quickly. I could go to work in time. I would definitely recommend Sarant to other peopl More

by NINOH900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antonio Centeno, Dominic Vivo, Thomas Sabbatino , Bill McCardle

Jul 31, 2018

Sarant Cadillac responded

Thank you for the review and your recommendation! We look forward to working with you again in the future. Have a wonderful day!

July 27, 2018

Dealership Rating
Employee Rating

Service was excellent. Everyone was friendly and work done quickly. I could go to work in time Wait period to take the car was less than 5 minutes More

by AIKYBUBU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 31, 2018

Sarant Cadillac responded

Thank you for the 5-star review! We're glad that our Service team provided such timely and efficient work for you. We hope to see you again!

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