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Joseph Mistretta

Overview Reviews (1005) Inventory (329)

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Joseph Mistretta

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Joseph Mistretta | Page 4

Service Director

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

Joe has been with Sarant Cadillac since 1997. Joe has recently been promoted to Service Director! He has acquired quite the customer base and his customers love him! Joe does all he can keep his customers informed and to makes sure their service experience is a positive one. Joe thoroughly enjoys the relationships he has built here at Sarant Cadillac over the years.

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4.8

1,005 Reviews

Overview Reviews (1005) Inventory (329)

Dealership Experience

27 yrs, 1 mo

Industry Experience

45 yrs, 1 mo

Specialties & Trainings

Cadillac Certified

4.8

1,005 Reviews

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1005 Reviews of Joseph Mistretta

February 22, 2024

Dealership Rating

Employee Rating

Very responsive and accommodating from sales staff to service staff with a customer first attitude. Shout out to Antonio, Charlie, Joe, Gerson and Dennis the tech who worked on my car. service staff with a customer first attitude. Shout out to Antonio, Charlie, Joe, Gerson and Dennis the tech who worked on my car. More

by Chandra62

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Antonio Centeno , Gerson Maldonado, Charlie, Dennis

Helpful 12

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Feb 23, 2024 -

Sarant Cadillac responded

Thank you for taking the time to write such a positive review! We're thrilled to hear that our sales and service staff were responsive, accommodating, and put your needs first. We appreciate your business and look forward to serving you again in the future!

February 01, 2024

Dealership Rating

Employee Rating

Not a good trust worthy dealership I got lied to several times by the service manager times by the service manager More

by rsingh1992

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Antonio Centeno, Tony DiGuiseppe

Helpful 4

Report | Print

Feb 01, 2024 -

Sarant Cadillac responded

Thank you for your business, and thank you for taking the time to share your experience. We are very sorry to learn that your experience with our service department was not what you expected. You are important to us, and we want to provide a satisfying experience. We would like to discuss this matter with you further. Please reach out to Audrianna Washington, our Customer Experience Manager, at Audrianna@SarantCadillac.com or you can leave your contact information privately.

January 26, 2024

Dealership Rating

Employee Rating

Joe knew exactly what was wrong with my Escalade when I described the problem. Car was repaired the same day and runs perfectly. Great Service! described the problem. Car was repaired the same day and runs perfectly. Great Service! More

by RICH1981

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tony DiGuiseppe

Helpful 12

Report | Print

Jan 29, 2024 -

Sarant Cadillac responded

Thank you for your review! We're glad to hear that Joe was able to quickly identify and fix the issue with your Escalade, resulting in great service and a perfectly running vehicle. We appreciate your feedback and thank you for choosing Sarant Cadillac!

January 25, 2024

Dealership Rating

Employee Rating

Excellent visit, which is the norm when I go to Sarant. Car was ready when promised. Car was ready when promised. More

by Gp7588

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gerson Maldonado

Helpful 12

Report | Print

Jan 29, 2024 -

Sarant Cadillac responded

Thank you for taking the time to leave a review about your recent visit with us. We appreciate your positive feedback and are glad to hear that your car was ready on time. We hope to see you again!

January 19, 2024

Dealership Rating

Employee Rating

My cooling and heating seats stopped working few months after I got my brand new car ! They couldn’t fixed it the first time I dropped it off ! They need a longer time I will drop it off next few weeks ! I after I got my brand new car ! They couldn’t fixed it the first time I dropped it off ! They need a longer time I will drop it off next few weeks ! I’m sure they will take care of it and get the job done! More

by adelhanachi

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tony DiGuiseppe, Kevin Falco, Sean Munro , Gerson Maldonado

Helpful 0

Report | Print

Jan 19, 2024 -

Sarant Cadillac responded

We are very sorry your recent visit to our service department did not go as planned. We appreciate your feedback and would like to get in touch with you to address this and any other concerns you may have. We take customer feedback very seriously in helping us to provide the best service for our customers and would like the opportunity to assist you in any way we can. Please contact our Customer Experience Manager, Audrianna Washington at audrianna@sarantcadillac.com or if you prefer you can leave your contact information privately and we’ll reach out to you.

January 13, 2024

Dealership Rating

Employee Rating

Top notch total professionalism from the minute you drive into the service area. The technician are the best into the service area. The technician are the best More

by A.GERONE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John F. Nassour, Sr., Michael Lugo

Helpful 19

Report | Print

Jan 15, 2024 -

Sarant Cadillac responded

Thank you for taking the time to leave a review of our dealership. We appreciate your kind words and are pleased to hear that you had a positive experience with our service team. We hope to see you again!

January 12, 2024

Dealership Rating

Employee Rating

Excellent and quick service as usual. Tony and Joe handled the service perfectly. Problem was quickly diagnosed and additional warrantee work was also performed. Tony and Joe handled the service perfectly. Problem was quickly diagnosed and additional warrantee work was also performed. More

by Gp7588

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tony DiGuiseppe

Helpful 15

Report | Print

Jan 15, 2024 -

Sarant Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that you had an excellent and quick service with Tony and Joe at our dealership. Thank you for your continued support, and we look forward to your next visit!

January 10, 2024

Dealership Rating

Employee Rating

Professional showroom cars lmmulacte. Glenn was my serv advisor.Ihad 2 issues all resolved .Arrival at10am completed 1130am Glenn was my serv advisor.Ihad 2 issues all resolved .Arrival at10am completed 1130am More

by jsph.torre

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tony DiGuiseppe, Kevin Falco , Glenn

Helpful 7

Report | Print

Jan 11, 2024 -

Sarant Cadillac responded

We're so glad to hear our service team made your visit so easy, quick and enjoyable! Thanks for choosing Sarant!

January 07, 2024

Dealership Rating

Employee Rating

My service advisor Joe Mistretta is second to none. Every time I walk into service it’s like a family greeting. Every time I walk into service it’s like a family greeting. More

by ANDRELEE1187

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Antonio Centeno, Michael Lugo , Gerson Maldonado

Helpful 27

Report | Print

Jan 08, 2024 -

Sarant Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sarant Cadillac. Please don't hesitate to reach out if there's anything additional we can do for you.

January 07, 2024

Dealership Rating

Employee Rating

The sales staff has great attention to detail they made sure my wife and I were comfortable with our new Cadillac Tom Sabbatino made sure we understood all the features the XT6 came equipped with , he pa sure my wife and I were comfortable with our new Cadillac Tom Sabbatino made sure we understood all the features the XT6 came equipped with , he paired our phone to car set up our Onstar . More

by claudio.dediego

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Antonio Centeno, Thomas Sabbatino, Michael Lugo, Team Maroon NAKED LIME, Audrianna Washington

Helpful 12

Report | Print

Jan 08, 2024 -

Sarant Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

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