Joseph Mistretta | Page 4

I love Sarant. I’ve been doing business with them since the 1980’s. Joe Mistretta is the best and I hope he returns soon. The service department is excellent and e I’ve been doing business with them since the 1980’s. Joe Mistretta is the best and I hope he returns soon. The service department is excellent and eager to please. More

by RONELLE902 Verified Customer Verified Customer

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Do not have your car serviced here. The worst customer service I have ever received. I have been a customer for 15+ years and 4 cars. I will find a new dealership. The worst customer service I have ever received. I have been a customer for 15+ years and 4 cars. I will find a new dealership. More

by MOC614 Verified Customer Verified Customer

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Everything went well, got my loaner car, oil change done, only problem was they fixed my rims but the front was not finished properly, will address on next visit only problem was they fixed my rims but the front was not finished properly, will address on next visit More

by saliboy4u Verified Customer Verified Customer

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Always Great, and Professional with Tony, Joe, Dawn, and Dave greeting you outside When I’m done with this vehicle I’ll be going to Sarrant for the next car. . Dave greeting you outside When I’m done with this vehicle I’ll be going to Sarrant for the next car. . More

by Jeffs.mail Verified Customer Verified Customer

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My very rare and low-mileage, 2019 CT6V Blackwing was brought up-to-date and given the best attention to every detail. My "V" showed up looking phenomenal again. Thanks to Joe, Tony, and Bill. This deale brought up-to-date and given the best attention to every detail. My "V" showed up looking phenomenal again. Thanks to Joe, Tony, and Bill. This dealership is the best. Period! More

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This is a excellent dealership never had any issues there might be one of the best dealerships in New York might be one of the best dealerships in New York More

by Louie23073 Verified Customer Verified Customer

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Brand new car, but had to bring it back for service issues 3 times in the first week of ownership. I expected my issues to be dealt with right away, but was made to wait several hours before my car was issues 3 times in the first week of ownership. I expected my issues to be dealt with right away, but was made to wait several hours before my car was even looked at. Also, when I first picked up the car on Day 1 there was no wiper washer fluid in the tank, and the car was not fully charged--like getting a full tank of gas in a gas powered vehicle. Found these things unacceptable. Therefore, this is my reason for just an average score for the service dept. More

by DAVIDBROOKS0 Verified Customer Verified Customer

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Aweful seevice had car for over a month no one calls and they never gave me papers when i came to pick up car on 6/27 then only to give the car back that day cause it was not fixed right and lost my warrant they never gave me papers when i came to pick up car on 6/27 then only to give the car back that day cause it was not fixed right and lost my warranty papers More

by HENNESSYWILLIAM Verified Customer Verified Customer

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Extremely unsafe and untrustworthy service. I took my car to Sarant Cadillac for a brake fluid flush last year. When I got the car back, the brake pedal went straight to the floor. They had lef I took my car to Sarant Cadillac for a brake fluid flush last year. When I got the car back, the brake pedal went straight to the floor. They had left a caliper bleeder screw open, causing the brake fluid to leak out on every press. which is a dangerous and careless mistake. They also damaged my carbon fiber front splitter during the service and also damaged the caliper that the fluid slowly leaked for weeks before I had to pay out of pocket and get it replaced at another dealer. Sarant Cadillac refused to accept responsibility and did not pay for the damages caused. Worst of all, the service manager, Joseph Mistretta, was very rude, used profanity, and treated me with zero respect. The only professional I dealt with was the service advisor, Anthony DiGuiseppe, who was polite and helpful, but management clearly has no regard for customers or their property. This dealership shows no accountability, no integrity, and no respect for the people who trust them with their vehicles. If this is how they treat customers, beware before buying a car from them. Their attitude and service are beyond disappointing. Do not trust this dealership. It was a terrible experience from start to finish. More

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Tom was very friendly and professional he answered all my questions. He understands my concerns and made my experience pleasurable questions. He understands my concerns and made my experience pleasurable More

by EJJOAK Verified Customer Verified Customer

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