Josh Chernault
Josh Chernault at Koons White Marsh Chevrolet

Josh Chernault | Page 12

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.8
138 Reviews
4.8

138 Reviews

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138 Reviews of Josh Chernault

August 26, 2024

Dealership Rating
Employee Rating

Purchased 3 SUV's over the past 7 years and referred family who also purchased here! The service team is Wonderful! I personally request Tom who is Excellent with Customer Service and keeping me updated More

by Purplelady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Krause, Thomas Howard

Aug 26, 2024

Koons White Marsh Chevrolet responded

Thank you for your continued trust in Koons White Marsh Chevrolet! We're delighted to hear that Tom and our service team have consistently provided excellent customer service. We appreciate your referrals and look forward to serving you again!

August 20, 2024

Dealership Rating
Employee Rating

I had a service appointment, I was on 15 minutes early. It took 2.5 hours for a 30 minute service. I found the amount of time More

by Jpcoool69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 21, 2024

Koons White Marsh Chevrolet responded

I apologize for the extended wait time during your service appointment. We strive to be as efficient as possible, yet it's clear we fell short this time. Rest assured that our team will use your feedback to improve our work moving forward. With that said, please reach out to me if you'd like to discuss this further or have any other concerns to share. Thank you, Nick Chapman - Service Director nick.chapman@koons.com

March 14, 2024

Dealership Rating
Employee Rating

Appt started on time staff greeted us upon arrival Josh great with explainations after service completed Service bery timely More

by keepsmiling517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann

Mar 14, 2024

Koons White Marsh Chevrolet responded

We're glad to know that you had a timely and efficient service experience with us at Koons White Marsh Chevrolet. Thanks for acknowledging Josh's efforts, we'll be sure to pass on your kind words!

January 21, 2024

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Employee Rating

Been dealing with Koons Chevrolet in White Mash since 2018. Bought my Cruze from them then. There service department is the best I have had the pleasure to work with. They are professional and make it ea More

by paco8104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Krause , Tim Berg

Jan 22, 2024

Koons White Marsh Chevrolet responded

We're delighted to know that you've had a positive experience with our service department at Koons White Marsh Chevrolet since 2018. We strive to provide clear communication and convenient payment options for all of our customers. Thanks for trusting us with your vehicle needs!

Jan 22, 2024

paco8104 responded

Thanks again. Koons White Marsh.

November 22, 2023

Dealership Rating
Employee Rating

Worst service center I’ve ever dealt with. Said my car would be finished in an hour. Three hours later they hadn’t touched it the fourth bad experience that I’ve had with them. More

by Rwhitey67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 22, 2023

Koons White Marsh Chevrolet responded

I'm sorry to hear about your experience. We aim for efficient and reliable service, so it's disappointing to see we've missed the mark during your visits. I'd like the opportunity to address this with you directly and find a way forward that restores your confidence in us. Please reach out at your earliest convenience - Thank you, Christian Stark - Customer Relations Manager - 410-931-8600 x1120.

October 20, 2023

Dealership Rating
Employee Rating

I have a good experience in that office the service is really great and I have to leave my vehicle there for a couple hours and then come back to get it I love this place More

by Household51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 20, 2023

Koons White Marsh Chevrolet responded

We're glad to know you had a great experience with us at Koons White Marsh Chevrolet! We appreciate your patience and trust in leaving your vehicle with us. Thanks for the love, we hope to see you again for any future servicing needs!

October 06, 2023

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Employee Rating

EVERYONE WAS KIND AND HELPFUL. PLACE IS CLEAN. PRICE WAS GOOD. The did a great job. Skilled employees. More

by marionachin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2023

Koons White Marsh Chevrolet responded

Thanks for stopping in for service at Koons White Marsh Chevrolet! We are thrilled that our team was helpful and the price was right. See you next time!

Oct 06, 2023

marionachin responded

Repeat

August 12, 2023

Dealership Rating
Employee Rating

Josh took good care of my 94 Corvette. Running good. AC running well and keeping me cool. More

by TripRaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Koons White Marsh Chevrolet responded

We are glad to hear that Josh has taken excellent care of your 94 Corvette! Thank you for choosing Koons White Marsh Chevrolet.

August 07, 2023

Dealership Rating
Employee Rating

Thank you to service. The young lady that sat next to Jos really helped me and went that extra to find out the problem I was having. Thank You to her More

by newbygirl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Krause

Aug 07, 2023

Koons White Marsh Chevrolet responded

We're glad to know our service team was able to assist you effectively at Koons White Marsh Chevrolet. Thanks for your kind words and we'll be sure to pass them along!

June 15, 2023

Dealership Rating
Employee Rating

The service was very good and the time waiting was good and clean and friendly More

by Household51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2023

Koons White Marsh Chevrolet responded

Thank you so much for this awesome review of Koons White Marsh Chevrolet!

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