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Josh Grant
Josh Grant at Hawk Ford of St. Charles
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Josh Grant | Page 8

Service Manager

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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4.7
79 Reviews
4.7

79 Reviews

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79 Reviews of Josh Grant

September 27, 2022

Dealership Rating
Employee Rating

Went in for a OGF and then had to get my lug nits replaced, due to some potential rusting issues. Took a tad longer than expected, but it got done. More

by MTIMES4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Connor Brown , Monique Case

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Sep 29, 2022

Hawk Ford of St. Charles responded

Hi, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Thank you for your business, we appreciate you as a Hawk customer!

September 16, 2022

Dealership Rating
Employee Rating

Great service and way above the rest of the dealerships I’ve been to in the past! They own your problem and go above and beyond to your satisfaction A++ in my book! Will come to Hawk whenever I need real More

by DEBBIE.BEHRENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub

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Sep 18, 2022

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Thank you for your business, we appreciate you as a Hawk customer!

September 06, 2022

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Employee Rating

Waited one hour and 45 minutes for an oil change and tire rotation. Was extremely disappointed. More

by twojakesplus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Connor Brown

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Sep 08, 2022

Hawk Ford of St. Charles responded

Good Afternoon, My name is Jessica, I am one of the Managers at Hawk Ford of St. Charles. I apologize that you had to wait so long for an oil change and tire rotation, it should not have taken that long. Can you please call me directly at 630-584-1800 ext. 830 when you have a chance? I would like the opportunity to speak with you, it will be quick. Thank you in advance! Jessica Born Guest Experience Manager Hawk Ford of St. Charles 630-584-1800 ext. 830 Jessica.born@hawkauto.com

August 26, 2022

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Employee Rating

Service was quick. The tech was professional. The experience was above average. Glad to be with Hawk More

by DEPADOO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Aug 29, 2022

Hawk Ford of St. Charles responded

Hello there! Thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care! Thank you for your business, we appreciate you as a Hawk customer!

August 26, 2022

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Employee Rating

Took all day to do front brakes. I already spoke to someone about this but you're asking me again. More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Jennifer Rocio

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Aug 30, 2022

Hawk Ford of St. Charles responded

Hi Joe, thank you for talking off-line with me. I just called and left you a voicemail, could you please call me when you have a chance? My direct line at the Dealership is 630-584-1800 ext. 830. Thank you! Jessica Born Guest Experience Manager Hawk Ford of St. Charles 630-584-1800 ext. 830

July 24, 2022

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Employee Rating

I received fast service from a friendly staff with fair prices. Will go back for future service needs. More

by rwhdpm
Recommend Dealer
Yes
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Jul 31, 2022

Hawk Ford of St. Charles responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

July 08, 2022

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Employee Rating

Employees we courteous, got me right in. oil change was right about an hour which think is a little long. I was in the waiting area and didn't seem to be anything that slowed them down. Long More

by TNORDEEN09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Jul 31, 2022

Hawk Ford of St. Charles responded

Hi, we are very happy to have provided you with such a positive experience! Thank you for your business, we appreciate you as a Hawk customer!

July 07, 2022

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Employee Rating

Quick and professional service in and out with 2 vehicles in about 2 hours both in for oil changes at separate times with one recall More

by Bradddavis
Recommend Dealer
Yes
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Jul 31, 2022

Hawk Ford of St. Charles responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Thank you for your business, we appreciate you as a Hawk customer!

June 30, 2022

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Employee Rating

Great service team work. I would highly recommend your dealership and service department. Very clean facility. More

by JFK1220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub, Amalia Huerta, Leslie Colin, Connor Brown , Monique Case, Steve Donovan, Brett Howard, Jennifer Rocio

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Jul 31, 2022

Hawk Ford of St. Charles responded

Hi , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the recommendation, and your business, we appreciate you as a Hawk customer!

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