Joshua Vasquez | Page 12

Josh was phenomenal. I was greeted promptly and he was prepared for my appointment by having a loaner car available and ready to go. It was a real quick process to drop I was greeted promptly and he was prepared for my appointment by having a loaner car available and ready to go. It was a real quick process to drop my car and get to work. All the work was flawless and the car was returned clean. Great work by Josh and the whole staff. More

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I took an older, high mileage Mazda that I purchased for my sons first car in for service. They were so thorough and helped me prioritize what should be fixed. They made needed repairs quickly and did extra my sons first car in for service. They were so thorough and helped me prioritize what should be fixed. They made needed repairs quickly and did extra work at no charge. Best experience I have ever had. My service advisor Josh was amazing. More

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Great service, would recommend to everyone. Everyone from the service department was extremely nice, but most of all I was able to get all my car needs fulfilled on a timely manner. Everyone from the service department was extremely nice, but most of all I was able to get all my car needs fulfilled on a timely manner. More

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Unfortunately, I needed another car during one of the worst times to purchase one. FORTUNATELY, I purchased another Mazda from this dealership 4 years ago, have had only great service experiences and dec worst times to purchase one. FORTUNATELY, I purchased another Mazda from this dealership 4 years ago, have had only great service experiences and decided to look around when I went in for service earlier this week. Chance contacted me through my vehicle inquiry and met me while I waited for my car. Found out later that he's the one who sold me my Mazda3! Initially, I was looking at the RAV4 and the CX-5, so my plan was to gather all the info I could on the CX-5, then head over to Toyota for comparison. However, after talking to Chance for a bit, I found myself comparing the CX-30 to the CX-5. He really knows his stuff, can answer all your questions (because he's owned so many over the years) and is a no-pressure type of salesperson. He just wants the customer to be happy with their purchase. I drove off in a CX-30 Premium, and honestly, couldn't be happier. Chance is a great guy working at a great dealership. More

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This is the friendliest, most ethical dealership I’ve ever experienced. They come to know you by name in the service department and they will never try to upsell you something you don’t really need. ever experienced. They come to know you by name in the service department and they will never try to upsell you something you don’t really need. More

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I came in for my 10,000 mile service and my advisor Tony Mattingly was great. The customer lounge was comfortable and JP’s pancakes seemed to be a hit. Tony explained the full circle inspection results to Mattingly was great. The customer lounge was comfortable and JP’s pancakes seemed to be a hit. Tony explained the full circle inspection results to me which I appreciated. I will always have my future service done at Tustin Mazda. More

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Outstanding customer service, across-the-board. From setting up the appointment with Charlie, to Josh’s assistance throughout the day, and with Andy, as technician, the overall level of support was From setting up the appointment with Charlie, to Josh’s assistance throughout the day, and with Andy, as technician, the overall level of support was extremely appreciated. I especially liked the video walk-through of the inspection and pending repairs, allowing an opportunity for both review and to sign off. I have worked with many professional service providers and consider Tustin Mazda among the very best. Highly recommended!! More

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I love that each time I come here I get informed about what the issue is with my car and no one is trying to force me to buy anything extra. I live the video option. This is great. Josh is always friendly what the issue is with my car and no one is trying to force me to buy anything extra. I live the video option. This is great. Josh is always friendly. More

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They did a great job. Josh was great at listening to everything I had to say about any issues I had with my car, answering any questions i had and making sure that everyth Josh was great at listening to everything I had to say about any issues I had with my car, answering any questions i had and making sure that everything was taken care of to the best that they could do. My car is running perfectly and I definitely felt like they care about quality service here. 10/10 would come back this location. More

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Very friendly, no hassle dealership, and clean. Never been to a dealership when the owner comes by to say hello! Love this place! Never been to a dealership when the owner comes by to say hello! Love this place! More

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