Juan Castillo

"My experience at DCH Honda on Monday, June 8th was an absolute disgrace to the automotive industry. I walked into the showroom ready to do business, but the entire sales staff and management were complet absolute disgrace to the automotive industry. I walked into the showroom ready to do business, but the entire sales staff and management were completely checked out. I was entirely ignored by numerous salespeople who were eating breakfast or grouped up talking about sports, and management did absolutely nothing about it. This place is a complete failure of customer service, and I strongly advise the owner to be embarrassed by this shameful establishment." More

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Always very helpful whether buying a new car or bringing car in for service. I would recommend this dealership car in for service. I would recommend this dealership More

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Tried to sell me a car that has $700 nitro :) this is just air for the tires :) unbelievable, pls take someone knowledgable with you when visiting this dealership - trade-in was less than 50% of the valu just air for the tires :) unbelievable, pls take someone knowledgable with you when visiting this dealership - trade-in was less than 50% of the value offered - they want your trade in for free. Attitude needs serious adjustment Addison Omari More

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The customer service at DCH Paramus Honda is excellent! Juan Castillo and Dennis Estrada were awesome! They made sure that I got the deal that I was looking for. Highly recommend ! Juan Castillo and Dennis Estrada were awesome! They made sure that I got the deal that I was looking for. Highly recommend ! More

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Just left the dealership an hour ago and to say the least this dealership gave me the worst vibe and that says a lot being loyal to Honda for over a decade. First things first. All dealerships are low on car this dealership gave me the worst vibe and that says a lot being loyal to Honda for over a decade. First things first. All dealerships are low on cars because of chip shortages and don’t have vehicles to sell. What kind of deals does this dealership have to offer its loyal customers? A 6000$ mark up on the price of the truck because “availability”. Attached I have shown their picture directly from the website with the MSRP of the truck (Ridgeline) precisely crossed out in red and on the bottom it says they’ll have a great deal for you…lol. Upon arrival we were trading our vehicle in and according to KBB the value was 14,400. They offered 11,000 initially and like I said a $47,000 truck that on their website they show $41k. Don’t get me wrong, I understand the dealership needs to make its money too, but you’re making money on my car, and you’re charging your loyal customer 7k more on a truck? What a joke. I came with the intention of doing business, with a number that was doable, with my math correct. Thankfully I found a location that only raised the price 2500$ and not 7,000$. Don’t waste your time going to this location. They’ll have their super scary sales guy named CJ come out and try to intimidate you into purchasing a $40,000 for almost $48,000 with a 5% interest rate, belittle you and your trade in value, raise his voice at you and hope you budge. I’ll take my business to another dealership. Buyer beware! PS: Morehead Honda doesn’t mark up prices for their loyal customers. I’ll wait until they have one before I ever contemplate dealing with CJ again. Mr. CJ is a bully, manipulator, and belittles the customer with intimidation. More

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Great staff everyone was super helpful and nice .. had a great experience, love my new car .. Renato was very nice and helpful .. thank you for everything!! great experience, love my new car .. Renato was very nice and helpful .. thank you for everything!! More

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Excellent We had a wonderful experience. The people that work there are very friendly and have a lot experience in selling cars. Thank you making my experience We had a wonderful experience. The people that work there are very friendly and have a lot experience in selling cars. Thank you making my experience a nice and easy one. Would definitely Recommend this dealership to my friends and family. More

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Excelente servicio por parte del señor Adolfo Marte. Desde un principio el vendedor nos atendió dándonos un excelente servicio a mi esposo y a mi. servicio por parte del señor Adolfo Marte. Desde un principio el vendedor nos atendió dándonos un excelente servicio a mi esposo y a mi. More

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