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Juan Easley
Juan Easley at Mercedes-Benz of Silver Spring
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Juan Easley | Page 2

Service Advisor

Mercedes-Benz of Silver Spring

3301 Briggs Chaney Rd.
Silver Spring, MD 20904

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4.8
39 Reviews
4.8

39 Reviews

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39 Reviews of Juan Easley

September 30, 2023

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Employee Rating

They are professional, clean, knowledgeable, and accomodating to whatever questions and concerns that I had. More

by Chiaraslaw
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Recommend Dealer
Yes

Other Employees Tagged: James McDonald, Brad Fischer, Robert Marr, Edward Moore

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Oct 02, 2023

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

September 09, 2023

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I recently visited Silver Spring Mercedes for my car's service, and I must say I'm thoroughly satisfied. Juan Easley was my service advisor, he was professional, efficient, and went the extra mile to ensu More

by satira20011
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Rodkey

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Sep 11, 2023

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about the services you received and thank you again for choosing the Mercedes-Benz of Silver Spring!

August 23, 2023

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Juan Easley is the best advisor! Very welcoming and takes care of my car!! Thanks Juan! More

by Klopez
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scot Shumway

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Aug 28, 2023

Mercedes-Benz of Silver Spring responded

Hello Klopez, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

August 16, 2023

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Stellar customer service is always expected and delivered by this dealership! My service rep., Mr. Juan Easley, is the best! More

by terry_lisa_369
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Recommend Dealer
Yes
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August 16, 2023

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Excellent customer service and quick response in resolving my tire issues. Thank you so much for all your help. More

by RMoore3803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dorit Figueroa, Robert Marr, Dave Brown, Steve Wyatt

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Aug 18, 2023

Mercedes-Benz of Silver Spring responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Silver Spring. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 20, 2023

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I have bought 5 Mercedes-Benz and received great service. When I brought my 2013 Mercedes-Benz for service, I decided to purchase a new one. This time, I had an excellent experience! I never been so happy t More

by DIAMARIE COLBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Celestine Lovence, Edward Moore, May Shyne, Steve Wyatt

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Jul 27, 2023

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 19, 2023

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Employee Rating

Outstanding service and personnel. Juan Easily is a stellar excellor!! He is a xxxxxxpro and the best customer service advisor at this location. More

by Manigaultd
Recommend Dealer
Yes

Other Employees Tagged: Scot Shumway

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May 01, 2023

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Juan Easley has been my service advisor for almost 4 years!! He is amazing and provides the best customer service. He takes great care of my E63s. More

by Klopez
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Service Time
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Recommend Dealer
Yes
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Jun 05, 2023

Mercedes-Benz of Silver Spring responded

Hi Klopez, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. If you have any further questions, please give us a call. We're always happy to help!

April 12, 2023

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Employee Rating

purchases car from dealer in Nov 22 took for B service april23 and they found issues that needed ro be resolved so i was confused what is certified pre owned smh More

by danidan35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Elio Ayala

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Apr 26, 2023

Mercedes-Benz of Silver Spring responded

danidan35, Thank you for bringing your experience to our attention. We thank you for working with Carlos Arias, our Pre-Owned Sales Manager, to address your concern. Carlos has tried to contact you to follow-up on the service that was performed while he was out of office to determine if we can assist further. At your convenience, please contact Carlos at 301-890-3103 or carias@mileone.com. Thank you.

Apr 26, 2023

danidan35 responded

Carlos is the best he made sure my concerns were addressed. and issues resolved. Juan was courteous and professional. Thanks for making the second go round an A-plus experience.

January 16, 2023

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I had several issues to be addressed. The dealership handled all of problems with excellent skill and expertise. More

by bhhudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Fenton, Elio Ayala, Robert Marr, Juan Ayala, Greg Andre

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Jan 18, 2023

Mercedes-Benz of Silver Spring responded

Hi Bhhudson, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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