Juan Rocha

Horrible experience and no type of communication between the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white m the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white man wad greeted respectfully and they also shook his hand with me I arrived and no one attended me. The advisor continued to make excuses I had an appointment for 9:20 and my truck wasn’t even looked at till 4pm at that time the advisor Jim Howard tried to makes excuses as for why my truck wasn’t still seen said he’d call me the next day around noon didn’t even communicate anything about keep my truck beside saying we might have to never called to say hey we couldn’t get to the truck today and will get to it tomorrow nothing. Next day comes still no call about anything 12 noon comes I’m calling still no answer it’s 2:30 now I live 40 minutes away I literally had to drive up there to get a answer and till had no answer my truck wasn’t even seen ? I said what do you’s do he said nothing words are exchanged I said give me back my keys then didn’t try to resolve the situation or accommodate me in a way shape or form didn’t make anything better just made it worse. Horrible customer service More

by Ornelascj19 Verified Customer Verified Customer

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Really good at taking care of your the customer. Very nice customer service and pretty knowledgeable also Very nice customer service and pretty knowledgeable also More

by CHE.CHAP74 Verified Customer Verified Customer

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Good good g o o d g o o d g r e a t More

by KNIGHTLADY00 Verified Customer Verified Customer

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They fixed my Cadillac very quickly and shop is very clean. Friendly smiles everywhere I turned followed by a lot of laughter! clean. Friendly smiles everywhere I turned followed by a lot of laughter! More

by AMYELLENA Verified Customer Verified Customer

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Very professional kind neat concerns of your needs not pushy gave car back cleaned pulled up front and no hassle 👍😊 pushy gave car back cleaned pulled up front and no hassle 👍😊 More

by alnizick1 Verified Customer Verified Customer

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Your inspection and analysis of the issues I had with my car were very thorough and on point. You did an excellent job of resolving them. I shall bring my car to you again for service. Your environment car were very thorough and on point. You did an excellent job of resolving them. I shall bring my car to you again for service. Your environment is very clean and well mainatained More

by GENCALLOWAY Verified Customer Verified Customer

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Such a great experience every time I come drop my car off Danielle and Becky are great I am always in and out Danielle and Becky are great I am always in and out More

by Tina Verified Customer Verified Customer

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Munir took such good care of me. He was so patient with me every step of the way and answered every question I had. If I have to do this in the future, I would choose him all over again. Highly recommend t me every step of the way and answered every question I had. If I have to do this in the future, I would choose him all over again. Highly recommend to all my friends and family. X More

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From the 1st step inside to the last step outside the fiancé office everyone was Great especially when it was a beautiful Saturday evening. Highly recommend Rizza fiancé office everyone was Great especially when it was a beautiful Saturday evening. Highly recommend Rizza More

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Best service ever, that young manager Mr. Rocha great to deal with. Excellent service thanks for the great deal on a nice reliable vehicle couldn’t be happier deal with. Excellent service thanks for the great deal on a nice reliable vehicle couldn’t be happier More

by Juanrocha0427 Verified Customer Verified Customer

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