"I had a wonderful experience with Julian in sales and..."
I had a wonderful experience with Julian in sales and Denise in finance. Easiest and smoothest car buying experience I have ever had. Thank you!
"Borderline deceptive sales tactics. Confirm they have and..."
Borderline deceptive sales tactics. Confirm they have and can produce what they tell you, do not rely on their word, it's worth nothing.
Recently I was in the market for a new car. I was very interested in a new BMW M2 Competition. BMW of Crystal Lake "had" the car I wanted and we agreed on a great deal. All that was left for them to do was produce the car. You see they did not have the car, they were going to make a dealer trade for it. This process was on-going for over 2 weeks. In that time I worked first with Julian Dorado and then because of a lack of communcation I worked with Heather Lublink (communication with Heather was no better).
I was ready to seal the deal, buy the car! but no car was available. Heather was "trying to get this dealer trade done asap" then "I have made contact with this dealer and am working out trade solutions" This went on for 3 days until I found out from the dealer that had just had "the car" delivered that. The car Heather was "trying to get this dealer trade done asap" with was a customer order car, it was never available for a dealer trade, it was spoken for months ago when the customer placed their order. Crystal Lake BMW / Heather Lublink strung me along for over 2 weeks on the promise of a car they could never have produced, maybe they were trying to find a car they could sell me in that time and wanted to stall me? However, in that time another dealer I was working with that actually had an M2 sold the car, so I missed out on that thanks to Crystal Lake BMW.
I cannot recommend Crystal Lake BMW at all based on my experience. I did work with Nick Faciano on my car for trade-in and found Nick to be straight and honest. Nick was a pleasure to deal with. The sales side of the business, not so much.
"Deceptive sales tactics would be a great way to sum up my..."
- BMW buyer
Deceptive sales tactics would be a great way to sum up my experience. It may be the corporate dealership strategy, or this client advisor. Either way, I would not do business here.
"We purchased new BMW there. Great place and fantastic,..."
- Radoslaw Chrupek
We purchased new BMW there. Great place and fantastic, very friendly service. Super professional from beginning to the end. Ralph was the best! Highly recommended !
"I had problems with my 6 month old car so I wanted a new..."
I had problems with my 6 month old car so I wanted a new car, Crystal Lake Mazda was great to work with. I was torn between a Mazda and a BMW, in the end I got a Mazda CX-5 Signature, rated as most reliable, top of the list from Car and Driver. Fun to drive. It may not be quite up to BMW (I have a BMW car already) but it is so close and for a lot less money. It should cost a lot less in overall cost. My salesman was Ethan, he tirelessly looked at cars with me. The GM worked out a great price. Julian did the new car delivery on 1-2-21 and spent a lot of time and did an excellent job. 1st class dealership all the way. I highly recommend them! I drive an hour from home to shop here!
"DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP! I..."
DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP! I purchased a new 2020 Mazda CX5, signed the contracts and went home with my new car. A little over a week later and the finance person calls to say they made a mistake and I owe them $3,500 more dollars! There are many Mazda dealerships.
"Julian and Ethan were both helpful on separate occasions,..."
- Ryan & Jasmin
Julian and Ethan were both helpful on separate occasions, but Julian was the person that sold us on this particular vehicle and we couldn’t be happier. The dealership were very fair with negotiating and pleasant all throughout. The Sales Manager, Jim, was very friendly and helped close the already great experience without a hitch. Thank you to everyone involved- this was literally the easiest vehicle purchase we’ve ever been apart of!
"Julian is the best sales man I’ve ever had buying a car...."
Julian is the best sales man I’ve ever had buying a car. I will recommend this dealership to everyone I know. Good, kind people!
"Julian was a huge help. He answered all of our questions..."
- Satisfied customer
Julian was a huge help. He answered all of our questions and wasn’t too pushy. We appreciated the experience! We were happy with the deal they gave us and customer service we experienced.
Other Employees Tagged:
"They were awesome!! Julian was super professional, kind,..."
They were awesome!! Julian was super professional, kind, patient and informative. He needs a raise. Dan was also wonderful! They were so helpful and hospitable. I would highly recommend anyone to buy a car from Julian.