Justin Cottone | Page 12

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by dpoe9638 Verified Customer Verified Customer

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Mr. Justin Cottone was friendly and professional. He provided me with an estimate of my wait time until my work would be completed, which is a credit to your organization. The service performed on my ve provided me with an estimate of my wait time until my work would be completed, which is a credit to your organization. The service performed on my vehicle was completed within the time frame he quoted me. More

by HASSEY Verified Customer Verified Customer

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This has been my only service center for my 2 Prius's for several years. In recent months I have become somewhat distraught with how they have done. Several examples: - 6 months ago they lost my key FOB and several years. In recent months I have become somewhat distraught with how they have done. Several examples: - 6 months ago they lost my key FOB and had to replace it (at no charge). They found it the next day. This "cost" us extra time in the shop (due to delays), and another trip in to get our other FOB reprogrammed. (We did get a small reduction is the charge for the scheduled service, after I asked for it.) - we have had several tire (purchased at Toyota Direct) issues in the last several months. When taking the vehicle in, I mentioned that the tires were purchased there (within the last 2 years), but they still typically charge me for rotations and a tire replacement (until I complain about it, when they will remove the charge). - on the tire that was replaced (above), the new tire went flat several times overnight after it was installed. (I did catch it everytime and did not drive on it.) Taking it back in, they found that the valvestem needed tightening (which did solve the problem). The dust cap was also missing after the tire was installed, AND after the valvestem was tightened. Come on folks!! - at a recent 5000 mile service I got an oil change. After picking it up I was checking something on their website, and saw a promotion that they were running for the whole month for a reduction in the cost of oil changes...which I realized they did not give me. You would think that they would tell me that they were running a special when I requested the oil change, but I did not get it since I did not ask for it. (Apparently "Service Advisor" does not mean "Service Advocate"...not there to help the customer!) I will probably still use them for service, due to their location, but I feel that I have to really be on top of what they are doing and making sure that I get everything that I can...the Service Advisors are not really there to help me at all. More

by lrn2serve Verified Customer Verified Customer

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Always timely on maintenance always courteous to me and from what I see also to other customers from what I see also to other customers More

by davesamuelson Verified Customer Verified Customer

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Based on alleged feedback service rep received from the staff working on my car It was recommended that I replace brakes - however, there was no record of brake issues in paperwork when I checked out, he s staff working on my car It was recommended that I replace brakes - however, there was no record of brake issues in paperwork when I checked out, he set a tentative date for brake job but when I called back to confirm appointment date/time, nothing was actually scheduled. Now I am very leary of "recommended" service as a grab for my $$ More

by vestal0 Verified Customer Verified Customer

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Fast and friendly service. Done in about half the time quoted and came in under quote in price as well. Done in about half the time quoted and came in under quote in price as well. More

by thenodrin Verified Customer Verified Customer

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I was in for maintenance on my car. It was handled professionally and timely. No complaints It was handled professionally and timely. No complaints More

by debbi621 Verified Customer Verified Customer

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Awesome work, I was in and out within an hour. Thank you so much for everything Thank you so much for everything More

by angelique_barnes Verified Customer Verified Customer

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In and out quick and the service tech was very helpful. Dealership was clean and complete Dealership was clean and complete More

by golfingt1223 Verified Customer Verified Customer

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Great experience fro Justin and John. Fair price. I just wish that they washed my car! Fair price. I just wish that they washed my car! More

by jskap311 Verified Customer Verified Customer

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