Justin Cottone | Page 12

Very personable and great at his job. Still wish you all details cars at good rates Still wish you all details cars at good rates More

by jessicaburns338 Verified Customer Verified Customer

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They did great. Very responsive and everything was fast and the staff made sure to keep me in the loop the whole process Very responsive and everything was fast and the staff made sure to keep me in the loop the whole process More

by nolanbrittany82 Verified Customer Verified Customer

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I asked them to rotate the tires and check the air in all four. The tires got rotated, but the one that was originally 5 psi lower than the others was still 5 psi low. Very disappointing. four. The tires got rotated, but the one that was originally 5 psi lower than the others was still 5 psi low. Very disappointing. More

by prgrimes54 Verified Customer Verified Customer

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It was bad for you because I ask the main is to check my battery and he said the battery is OK. Well, I’m stuck since then even today the very give me a lot of problem and I have to jam it every day from th battery and he said the battery is OK. Well, I’m stuck since then even today the very give me a lot of problem and I have to jam it every day from that day to today is absolutely crazy. More

by mohamedamiinyussuf Verified Customer Verified Customer

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Service was good and took a reasonable amount of time. Waiting area was comfortable and offered good amenities. Justin kept me posted on progress Waiting area was comfortable and offered good amenities. Justin kept me posted on progress More

by dmoorefripp Verified Customer Verified Customer

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Justin got me into the service department quickly and my wait time was reasonable. Everyone is always friendly and knowledgeable. The service I received from Toyota Direct is always great. wait time was reasonable. Everyone is always friendly and knowledgeable. The service I received from Toyota Direct is always great. More

by mdeverse Verified Customer Verified Customer

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no no no no no no no no no no no no no no no no More

by dpoe9638 Verified Customer Verified Customer

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Mr. Justin Cottone was friendly and professional. He provided me with an estimate of my wait time until my work would be completed, which is a credit to your organization. The service performed on my ve provided me with an estimate of my wait time until my work would be completed, which is a credit to your organization. The service performed on my vehicle was completed within the time frame he quoted me. More

by HASSEY Verified Customer Verified Customer

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This has been my only service center for my 2 Prius's for several years. In recent months I have become somewhat distraught with how they have done. Several examples: - 6 months ago they lost my key FOB and several years. In recent months I have become somewhat distraught with how they have done. Several examples: - 6 months ago they lost my key FOB and had to replace it (at no charge). They found it the next day. This "cost" us extra time in the shop (due to delays), and another trip in to get our other FOB reprogrammed. (We did get a small reduction is the charge for the scheduled service, after I asked for it.) - we have had several tire (purchased at Toyota Direct) issues in the last several months. When taking the vehicle in, I mentioned that the tires were purchased there (within the last 2 years), but they still typically charge me for rotations and a tire replacement (until I complain about it, when they will remove the charge). - on the tire that was replaced (above), the new tire went flat several times overnight after it was installed. (I did catch it everytime and did not drive on it.) Taking it back in, they found that the valvestem needed tightening (which did solve the problem). The dust cap was also missing after the tire was installed, AND after the valvestem was tightened. Come on folks!! - at a recent 5000 mile service I got an oil change. After picking it up I was checking something on their website, and saw a promotion that they were running for the whole month for a reduction in the cost of oil changes...which I realized they did not give me. You would think that they would tell me that they were running a special when I requested the oil change, but I did not get it since I did not ask for it. (Apparently "Service Advisor" does not mean "Service Advocate"...not there to help the customer!) I will probably still use them for service, due to their location, but I feel that I have to really be on top of what they are doing and making sure that I get everything that I can...the Service Advisors are not really there to help me at all. More

by lrn2serve Verified Customer Verified Customer

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Always timely on maintenance always courteous to me and from what I see also to other customers from what I see also to other customers More

by davesamuelson Verified Customer Verified Customer

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