Justin Cottone | Page 13

Quiet place to wait. Friendly service rep. Only bad point is I don't think they checked the tire pressure because it was nearly flat just half hour later. Friendly service rep. Only bad point is I don't think they checked the tire pressure because it was nearly flat just half hour later. More

by keithjarvis Verified Customer Verified Customer

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The service technician did not tighten the oil drain plug and, as a result, engine oil leaked out. This created oil stains in our garage, a mess under our 2023 Camry, and caused my wife and I to lose several and, as a result, engine oil leaked out. This created oil stains in our garage, a mess under our 2023 Camry, and caused my wife and I to lose several hours of work dealing with this vital and inexcusable mistake. We are extremely concerned with having been driving our vehicle with it leaking oil. We had the problem resolved at the Valvoline Oil service at Polaris. Then I went back to Toyota Direct dealership on Wednesday, November 20th, to report this potentially catastrophic error and their service manager, (Justin or Jeremy or the likes because he didn't introduce himself), only to receive excuses and an impatient and frustrated attitude towards me and my concerns. His behavior was inappropriate, unappreciated, and solved nothing. We are angry about how I was treated and also concerned for what else the tech may have possibly missed during the service visit or the damage the leaking oil may have caused. They would NEVER make these errors on their personal vehicles and wouldn't put up with being treated like I was during my reporting visit. Never again. F David Tyler. More

by kidbuck Verified Customer Verified Customer

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Exceptional Customer Service that makes you feel well taken care of while you wait on your vehicle. taken care of while you wait on your vehicle. More

by trmcday Verified Customer Verified Customer

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Service is good but way too expensive. Proposal was $950 to replace spark plugs. This is not a sustainable business model I assume Proposal was $950 to replace spark plugs. This is not a sustainable business model I assume More

by fredindevs Verified Customer Verified Customer

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Justin was wonderful and even took me on a test drive to help me solve my blinker problem. His boss, Jeremy, used to be my person there and Justin is a great replacement. help me solve my blinker problem. His boss, Jeremy, used to be my person there and Justin is a great replacement. More

by ssaungst Verified Customer Verified Customer

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Best service experience I’ve ever had at a dealership I definitely will recommend my friends and family to come and service their vehicles at this facility definitely will recommend my friends and family to come and service their vehicles at this facility More

by dariush nabavi Verified Customer Verified Customer

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This trip i was well taken care of with amazing and fast service it was a great wxperiience service it was a great wxperiience More

by katie.khalil Verified Customer Verified Customer

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I have always had great service there. Excellent service!!! I highly recommend Toyota Direct. I will not take my vehicle anywhere else. Excellent service!!! I highly recommend Toyota Direct. I will not take my vehicle anywhere else. More

by jfarkas2000 Verified Customer Verified Customer

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Quick easy and professional. No gimmicks as well as polite and Courteous as possible. I will be back. No gimmicks as well as polite and Courteous as possible. I will be back. More

by cordleadam Verified Customer Verified Customer

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We always have positive experience at this location. Knowledgeable and friend staff make it a pleasure to have our vehicle serviced! Knowledgeable and friend staff make it a pleasure to have our vehicle serviced! More

by csstahl24 Verified Customer Verified Customer

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