Justin Erwin | Page 9

Tenvoorde Ford responded

Zach, we are sorry you felt this way and thank you for your service business. These scenarios are difficult when the customer owes so much more than the vehicle is worth. We use KBB, Manheim Auctions, recent sales market data along with overall condition of the vehicle when determining value. After we found out the situation you got put in with that vehicle, we tried to stretch as far as we felt comfortable for our business based on the above references. We tend to put our best offer upfront which take most of the negotiation out of the picture. Again, we are sorry for the situation and that you felt this way. If you would like to discuss the matter further please email our General Sales Manager, Kris Culhane, at kculhane@tenvoordeford.com David Rodriguez General Manager Tenvoorde Ford 185 Roosevelt Rd St. Cloud, MN 56301 d. 320-251-0540 f. 320-251-8918

Tenvoorde Ford responded

Thank you, Joann! We're delighted to hear that you had an amazing experience with us. Providing helpful and knowledgeable service, whether in sales or the service department, is our top priority. We appreciate your kind words and look forward to continuing to exceed your expectations in the future!

Tenvoorde Ford responded

Thank you, Bruce! We're glad to hear that you find it easy to schedule service with us and that our team is always considerate. Providing convenience and excellent customer service are top priorities for us. We appreciate your feedback and look forward to continuing to serve you!

Tenvoorde Ford responded

Thank you for your feedback! We're pleased to hear that Justin provided you with great service and explained everything clearly. Prompt completion of service is important to us, and we're glad we could meet your expectations. If you need anything else in the future, feel free to reach out.

Tenvoorde Ford responded

Thank you for your feedback! We're pleased to hear that Justin provided you with great customer service and resolved any issues quickly and professionally. Building trust with our customers is important to us, and we're glad to know that you trust Tenvoorde Ford with your vehicle. If you need anything else in the future, don't hesitate to reach out.

Tenvoorde Ford responded

We're delighted to hear that you're happy working with us and appreciate our dedicated and highly trained team. Thank you for your kind words and dedication. We're grateful to have you as part of our team at Tenvoorde Ford!

Tenvoorde Ford responded

Thank you, Joann! We're delighted to hear that Justin provided you with prompt and efficient service to fix your tire issue. Providing quality care to our customers is what we strive for. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

Tenvoorde Ford responded

Thank you for your feedback! We're pleased to hear that you found our service fast and efficient, and we appreciate your input about pricing. We strive to provide competitive pricing while maintaining the highest quality service. We're glad our pickup and drop-off service was convenient for you. If you have any further questions or need assistance in the future, feel free to reach out.

Tenvoorde Ford responded

Thank you, Suzy! We're delighted to hear that Justin provided you with helpful and understanding service. Going above and beyond for our customers is what we strive for, and we're glad Justin could ensure your vehicle was taken care of. If you need anything else in the future, don't hesitate to reach out.

Tenvoorde Ford responded

Thank you for your feedback! We're glad to hear that our service department was able to assist you with your Explorer. Replacing the lug nuts and topping off fluids are essential maintenance tasks, and we're pleased we could take care of them for you in a timely manner. If you have any further questions or need assistance, feel free to reach out.