Kalai Mukawa
Kalai Mukawa at Honolulu Buick GMC
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Kalai Mukawa

Sales Manager

Honolulu Buick GMC

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.1
65 Reviews

Dealership Experience

6 yrs, 8 mos

4.1

65 Reviews

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65 Reviews of Kalai Mukawa

November 15, 2023

Dealership Rating
Employee Rating

The sales woman was Attentive. The manager Kalai assisted us when his sales team was busy at the moment which was very nice as we didn’t want to spend our entire time waiting. He e More

by OAHU.CLADAO
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas , Kathryn

Nov 16, 2023

Honolulu Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Kalai delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 11, 2023

Dealership Rating
Employee Rating

Very courteous, educated, and responsive. Knowledge and friendly sales personnel and staff. Pleasure to do business with. Thank you Dante for going beyond expectations. This is our second ca More

by Jbsyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas, Jeff Huang , Ashley Iwasaki, Irene Nicholson, Dante

Aug 12, 2023

Honolulu Buick GMC responded

Congratulations on your new purchase! We're thrilled to hear that you found your experience with Dante to be a positive one. Thank you for choosing Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 01, 2023

Dealership Rating
Employee Rating

I was helped quickly & paperwork went smoothly. Friendly service and awesome atmosphere while waiting to finalize paperwork. More

by PARRISH.JERRICA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 01, 2023

Honolulu Buick GMC responded

Thank you so much for taking the time to leave us a five-star rating. Congratulations on your new purchase! We truly appreciate your business, Jerrica! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

April 15, 2023

Dealership Rating
Employee Rating

Loved the experience of purchasing a truck. Would recommend you to all my family and friendss. More

by DARRENSER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas

Apr 16, 2023

Honolulu Buick GMC responded

We are very happy to have provided you with such a positive experience with the purchase of your new truck! We sincerely value your business and look forward to your next visit. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

April 05, 2023

Dealership Rating
Employee Rating

I have always had good service when ever I walked in the door. I have bought three trucks from them. Every time I walk through the doors I was always greeted with respect. More

by tiareiki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas, Andrew Morey

Apr 06, 2023

Honolulu Buick GMC responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

April 04, 2023

Dealership Rating
Employee Rating

In terms of sales, very knowledgeable, warm-hearted, and technically competent staff with a no-nonsense behavior. Was willing to work with me on their show-car, a 22 CT4 Blackwing - the only one on the isla More

by KYNRIV102
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas, Andrew Morey

Apr 05, 2023

Honolulu Buick GMC responded

It's great to hear that Andrew and the team were able to get you exactly what you wanted. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 11, 2023

Dealership Rating
Employee Rating

I have had my brand new 2023 GMC Sierra Denali less than 2 months and it has spent approximately 14 days at the service department . Spare tire mount not secured properly Tire Pressure Monitor System d More

by BIGBODY08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Justen Chilcoat

Mar 16, 2023

Honolulu Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Mar 16, 2023

BIGBODY08 responded

Just found out today that the correct parts didn’t get sent to repair my moonroof. The dealership has now had my truck for 10 days this time. Yes this is the 3rd issue I have had with my truck and it’s only 2 months old. The general manager has informed me that is what I signed when I purchased my truck. So I am going to try and bring the customers voice to GMC and Lithia. Anyone that has had any issues with Honolulu GMC/Cadillac please feel free to send me your story and how bad it was handled to customersvoiceoahu@gmail.com! I also suggest we stand together and share with everyone you know about your bad experience and poor service at Honolulu GMC/Cadillac. Thank you in advance to everyone!!

March 02, 2023

Dealership Rating
Employee Rating

Needs to close permanently! They sale vehicles that are faulty. Had a total break failure 2 weeks after I purchased my 2023 Denali. The GM offered to pay my first payment to re More

by BIGBODY08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Justen Chilcoat

Mar 02, 2023

Honolulu Buick GMC responded

Hi Mr. Romano, the module damaged from excessive water exposure was replaced and the issue was resolved quickly! We don't manufacture the vehicles, but we do our best to repair any faults or defects! Offering to pay your first payment was a gesture to show that we value your time and appreciate your business. We hope you are enjoying the free black out emblems we gave you. They sure make your Sierra look amazing!! Please let me know if you any further issues with your vehicle and we will get them resolved asap! Our offer to buy your vehicle always stands if you are unhappy! Thank you! Justen Chilcoat

Mar 02, 2023

BIGBODY08 responded

Mr. Chilcoat, Thank you for reminding me about the “free blackout emblems” and I agree they make it look amazing. You forgot to mention that you gave those to me because the day I drove the truck home the Tire Pressure Monitors DID NOT WORK AND THERE WAS A LOUD RATTLING BECAUSE THE SPARE TIRE BRACKET WAS LOOSE. I had to drive around for a week with that default light on. You also forgot to tell everyone that it took all day to fix because you had the wrong monitors and had to take some from a different tire.

Mar 02, 2023

BIGBODY08 responded

Mr. Chilcoat your staff also told me during the battery issue that these GMC trucks don’t have the appropriate battery charge to maintain The electronics that the truck has. If you would have told me that during the purchasing process I wouldn’t have bought the truck. I ask that you please inform everyone coming to your dealership of this issue prior to them spending almost $90,000 on a truck.

Mar 02, 2023

BIGBODY08 responded

One other thing that happened is they leave customers personal information laying out where anyone can see it. I saw Name, Phone numbers, and addresses of people that brought their vehicles there. We all know with that information someone could easily still your identity. Mr. Chilcoat if your standing by your actions I would like you to let me talk to your customers prior to them buying a vehicle and share my experience and yes I will tell each customer about the blackout emblems you have me.

March 01, 2023

Dealership Rating
Employee Rating

Great deal, awesome customer service, very family oriented, would definitely recommend to family and friends. More

by TERRANCE.LAMYUEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jenn Turner, Jeff Huang

Mar 02, 2023

Honolulu Buick GMC responded

Thank you for your business and this review, Terrance. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

February 18, 2023

Dealership Rating
Employee Rating

The service we had was the best ever had i will recommend it to my other family More

by JUBRAN718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas

Feb 19, 2023

Honolulu Buick GMC responded

Thanks for sharing about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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