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Kaleb Chadwell
Kaleb Chadwell at Big Star Hyundai
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Kaleb Chadwell | Page 4

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.7
66 Reviews
4.7

66 Reviews

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66 Reviews of Kaleb Chadwell

December 28, 2023

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Employee Rating

Kaleb and the service department are great! Friendly and efficient service. We especially love the coffee machine More

by TRICIAHILL41
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Recommend Dealer
Yes
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Dec 29, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 25, 2023

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Employee Rating

Kaleb was very thorough in his explanation of recommended services for our tucson. He did not make us feel like we were being "up-sold". Very professional and courteous. More

by jbeers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Hernandez, Sterling Whitely, Steffy Hernandez

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Dec 26, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 24, 2023

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Employee Rating

Communication is lacking now. Service is usually pretty good but I guess this day was an off day. More

by fwells08
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Madison Hartung

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Dec 26, 2023

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If there is something specific regarding you would like to share, please email me directly. Kohl Young, Service Director, kohly@bigstarhyundai.com

December 22, 2023

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Simply the best! Consummate professional. Great service. Good. Good Good Good Good Good Good Good More

by LOFARO.JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Steffy Hernandez, Billy Williams

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Dec 22, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 20, 2023

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Employee Rating

What is the point of an appointment if it still takes 3 hours for an oil change and they attend cars that didn't have one before you!! More

by bigferny21
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 21, 2023

Big Star Hyundai responded

Thank you for your review. We apologize for the wait, we agree that a simple oil-change should not take that long. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Kohl Young, Service Director.

December 09, 2023

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He received my arrival very nicely and quickly and the service was fast and efficient! More

by FONTELLABRIGGS
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Yes
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Dec 11, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

November 29, 2023

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They tried to make me paid for services, I didn’t even need. We’re fast talking like I could be in danger if I drive. More

by BUTTERCUPBABYDOLL53
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Vasquez

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Nov 30, 2023

Big Star Hyundai responded

Thank you, for your feedback. We regret to hear that your recent experience with us was not a more positive one. I would be happy to personally review your service order with you and discuss your concerns. Please reach out to me at your earliest convenience with your best contact information. Kohl Young, Service Manager, kohly@bigstarhyundai.com

November 25, 2023

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Young man was very polite and professional He made for a great overall experience for my oil change More

by jennmille2055
Service Time
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Yes
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Nov 28, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 22, 2023

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Employee Rating

Arin is incredibly nice & understanding. Very knowledgeable & hard working. I felt as though Arin understood my needs & answered all of my questions. More

by Luci
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Arin Robeson, Kohl Young

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Nov 29, 2023

Big Star Hyundai responded

Thank you, Luci! We are delighted that Arin was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

November 20, 2023

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Employee Rating

Service was great and completed in a timely manner. Kept me updated with my car progress More

by brittanystage00
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Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 20, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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