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Kaleb Chadwell
Kaleb Chadwell at Big Star Hyundai
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Kaleb Chadwell | Page 3

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.7
63 Reviews
4.7

63 Reviews

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63 Reviews of Kaleb Chadwell

January 07, 2024

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Employee Rating

Long wait time but still satisfied with the service totally satisfied with the service that day More

by cs6016
Recommend Dealer
Yes

Other Employees Tagged: Luis Delcid, Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Steffy Hernandez, Billy Williams , zzGabriel zzCruz, zzPaul zzHewitt

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Jan 08, 2024

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience. We will be working on futher reducing wait time.

January 06, 2024

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Clean helpful and not pushy! Thank you for taking care of me. I liked the communication. More

by hyde915
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Steffy Hernandez, Billy Williams

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Jan 08, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 06, 2024

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Service staff was friendly , helpful, and knowledgeable about what services to recommend. Could ask for a better group of people! More

by Johnny B
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Recommend Dealer
Yes

Other Employees Tagged: Kohl Young

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Jan 08, 2024

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

January 05, 2024

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service is very slow it took almost 3 hours to change oil I arrive at 2:00pm and I left the place around 5pm. More

by ALMUBAID
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Yes
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Jan 05, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Have agreat weekend!

January 05, 2024

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Did an amazing job , fast and good service. The new waiting room was really nice. More

by dynamo151515
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Yes
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Jan 08, 2024

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

January 04, 2024

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Quick and very detailed with everything being checked on my vehicle. Very satisfied. Went above expectations. More

by jasmineduran0923
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young

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Jan 04, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 29, 2023

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Caleb was awesome and had a great attitude. He also got me a ride to my house and back to the dealership. I really appreciated that. More

by RUBIO7228
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Recommend Dealer
Yes
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Jan 02, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai

December 28, 2023

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Kaleb and the service department are great! Friendly and efficient service. We especially love the coffee machine More

by TRICIAHILL41
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Recommend Dealer
Yes
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Dec 29, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 25, 2023

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Employee Rating

Kaleb was very thorough in his explanation of recommended services for our tucson. He did not make us feel like we were being "up-sold". Very professional and courteous. More

by jbeers
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Hernandez, Sterling Whitely, Steffy Hernandez

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Dec 26, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 24, 2023

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Employee Rating

Communication is lacking now. Service is usually pretty good but I guess this day was an off day. More

by fwells08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Madison Hartung

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Dec 26, 2023

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If there is something specific regarding you would like to share, please email me directly. Kohl Young, Service Director, kohly@bigstarhyundai.com

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