Karah Gonzales | Page 3

Always extremely clean, accommodating, everyone from agents, everyone in the service department, every Service Advisor that I have dealt with, to the maintenance personnel are all friendly and wear a sm agents, everyone in the service department, every Service Advisor that I have dealt with, to the maintenance personnel are all friendly and wear a smile. It's refreshing to deal with kind people. More

by MARVI.DARCELL Verified Customer Verified Customer

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I initially brought my vehicle in to have some work done and the original service advisor Karah did a horrible job of communicating with me and never returned any of my phone calls. My car was given back to and the original service advisor Karah did a horrible job of communicating with me and never returned any of my phone calls. My car was given back to me without being repaired and I told her the problems and she promised a rental car and bring the car back and she will take care of it but never did. Ainsley was a great help to me and communicated with me throughout the entire process. My car is fixed and I'm happy now thanks to Ainsley. I may come back but I'm not sure. More

by albertdouglas98 Verified Customer Verified Customer

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Sarah did a great job working with my time constraints and deliver on time car was washed and vacuumed and repair was done ✔️ and deliver on time car was washed and vacuumed and repair was done ✔️ More

by heshmatmassah Verified Customer Verified Customer

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Did a great job and they said they will take care of the blemished fender. blemished fender. More

by SMITHNL48 Verified Customer Verified Customer

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I’m always taken care of when I come in all my services. I’ll continue coming back for all services. I’ll continue coming back for all services. More

by asdaniel50 Verified Customer Verified Customer

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Great service provided, got all my service done for my car done at a great time. Look forward visiting again. car done at a great time. Look forward visiting again. More

by YORTUNO19 Verified Customer Verified Customer

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Ainsley is truly an amazing advisor. Couldn’t be more grateful to lease with Big Star Cadillac. I’m always in and out!!! The coffee is also really good 😊 Couldn’t be more grateful to lease with Big Star Cadillac. I’m always in and out!!! The coffee is also really good 😊 More

by rebejones303 Verified Customer Verified Customer

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Every step of my experience here has been negative outside of the guy that tried to sell me maintenance packages. My oil change process has been a complete unorganized pain every time I’ve been here. outside of the guy that tried to sell me maintenance packages. My oil change process has been a complete unorganized pain every time I’ve been here. My saleswoman was impatient, high pressure and off putting. I’m a mother to special needs children and my own mother with Alzheimer’s. My time is more than a little precious. Every second I’ve wasted at your dealership has infuriated me to the point that I’ve already traded in my car purchase and gone back to Mercedes, where I’m actually treated with respect of my time I and everyone deserves. I’ll never buy another Cadillac again. More

by tianna1 Verified Customer Verified Customer

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Very disappointed in this dealership, wasn't informed about my vehicle until almost closing, when I had to call and reach out them. When I got my vehicle back, the parts were still not fixed correctly an about my vehicle until almost closing, when I had to call and reach out them. When I got my vehicle back, the parts were still not fixed correctly and I noticed additional scratches to my car. More

by VOTAW.MEAGAN Verified Customer Verified Customer

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Service Rep was very courteous and respectful. Very knowledgeable and helpful with me when I come by as well. Very exceptional service!!! Very knowledgeable and helpful with me when I come by as well. Very exceptional service!!! More

by MICHAELTT2019 Verified Customer Verified Customer

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