Karen Cooper | Page 2

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We’re so glad to hear that our team took great care of your car and provided efficient service. At Gordie Boucher Ford of Kenosha, we’re committed to making every visit easy and professional. We appreciate your trust and look forward to seeing you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We’re so glad to hear you were pleased with both the timeliness and quality of service. Our team at Gordie Boucher Ford of Kenosha takes pride in keeping customers informed and ensuring every visit is a pleasant experience. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We’re so glad to hear that you enjoyed our fast, friendly, and convenient service. At Gordie Boucher Ford of Kenosha, we truly value every customer and strive to make each visit easy and enjoyable. We appreciate your loyalty and look forward to seeing you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear you were pleased with your visit and that Katie provided helpful, pressure free recommendations. At Gordie Boucher Ford of Kenosha, we’re proud to offer competitive pricing, transparent service videos, and a customer experience built on trust. We truly appreciate your feedback and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear that Katie made your tire replacement smooth, stress-free, and enjoyable. At Gordie Boucher Ford of Kenosha, we pride ourselves on providing fast, helpful, and friendly service, and Katie is a great example of that commitment. We appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your continued trust! We’re thrilled to hear you consistently receive wonderful service, fast turnaround times, and excellent customer support from our team. At Gordie Boucher Ford of Kenosha, we know how important it is to keep your vehicles and fleet running smoothly, and we’re proud to deliver reliable service every time. We look forward to supporting you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing such wonderful feedback! We’re thrilled to hear that Katie provided a welcoming, professional experience and made sure your concerns were fully addressed. At Gordie Boucher Ford of Kenosha, clear communication, realistic expectations, and attentive care are what we strive for with every customer, and Katie is a great example of that commitment. We truly appreciate your trust and look forward to serving you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re thrilled to hear that Karen and her team provided you with fast, efficient service and excellent customer care. It’s great to know the work was not only convenient but also covered under warranty our goal at Gordie Boucher Ford of Kenosha is always to make service as smooth and stress-free as possible. We truly appreciate your feedback and look forward to helping you with all your future service needs! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re thrilled to hear that you experienced beyond wonderful service at Gordie Boucher Ford of Kenosha. Our team takes pride in being helpful, friendly, and customer-focused, and it’s great to know you appreciated the quick service and fast turnaround time. Your recommendation means a lot to us, and we look forward to continuing to provide you with the same excellent care on every visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your detailed feedback. We’re truly sorry to hear about your recent service experience at Gordie Boucher Ford of Kenosha. What you described excessive wait times, poor communication, unprofessional treatment, and the condition your vehicle was returned in — is unacceptable and does not reflect the standards of care, service, and attention to detail that we strive to deliver. Please know that your experience will be reviewed with our service team immediately so we can investigate fully and prevent this from ever happening again. We would appreciate the opportunity to speak with you directly, review your service order, and work toward a resolution that helps restore your trust. We will have our management team reach out to you directly. Sal Pappalardo General Manager