Karen Cooper | Page 3

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re thrilled to hear that Karen and her team provided you with fast, efficient service and excellent customer care. It’s great to know the work was not only convenient but also covered under warranty our goal at Gordie Boucher Ford of Kenosha is always to make service as smooth and stress-free as possible. We truly appreciate your feedback and look forward to helping you with all your future service needs! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re thrilled to hear that you experienced beyond wonderful service at Gordie Boucher Ford of Kenosha. Our team takes pride in being helpful, friendly, and customer-focused, and it’s great to know you appreciated the quick service and fast turnaround time. Your recommendation means a lot to us, and we look forward to continuing to provide you with the same excellent care on every visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your detailed feedback. We’re truly sorry to hear about your recent service experience at Gordie Boucher Ford of Kenosha. What you described excessive wait times, poor communication, unprofessional treatment, and the condition your vehicle was returned in — is unacceptable and does not reflect the standards of care, service, and attention to detail that we strive to deliver. Please know that your experience will be reviewed with our service team immediately so we can investigate fully and prevent this from ever happening again. We would appreciate the opportunity to speak with you directly, review your service order, and work toward a resolution that helps restore your trust. We will have our management team reach out to you directly. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you, Julia, for your wonderful review! We’re so glad to hear your visit to Gordie Boucher Ford of Kenosha was simple, fast, and easy. It’s great to know that Katie made such a positive impression she truly is a valued part of our service team, and your kind words mean a lot. We appreciate your recommendation and look forward to welcoming you back for future service needs! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the amazing review! We're honored to have earned your trust and loyalty. It means the world to us that you wouldn’t take your vehicles anywhere else no matter the deal. At Gordie Boucher Ford of Kenosha, we’re committed to providing the kind of service that keeps you coming back. We truly appreciate your continued support and look forward to serving you for many years to come! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 4 star review! We're glad we could be responsive to your needs and accommodate your service request on short notice. At Gordie Boucher Ford of Kenosha, we’re committed to being flexible and delivering timely, customer focused service. We appreciate your feedback and look forward to earning that fifth star on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you received excellent service and that our team was helpful and communicative throughout your visit. At Gordie Boucher Ford of Kenosha, keeping our customers informed every step of the way is a top priority. We appreciate your support and look forward to serving you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you so much for the kind words, Thomas! We're thrilled to hear you received wonderful service from our entire team. At Gordie Boucher Ford of Kenosha, we pride ourselves on delivering exceptional care and a welcoming experience from start to finish. We truly appreciate your support and look forward to seeing you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're thrilled to hear you enjoyed our great service, quick turnaround, and competitive pricing. It's great to know you appreciated the attention to detail, the comfortable waiting area with snacks, and the ability to see your vehicle being worked on. Our friendly service advisors are always here to make your visit as smooth and pleasant as possible. We truly appreciate your recommendation and look forward to welcoming your family and friends to Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're so glad to hear you experienced wonderful service, great customer care, and a quick turnaround time. At Gordie Boucher Ford of Kenosha, our team is committed to providing efficient, friendly, and high-quality service every time. We truly appreciate your kind words and look forward to your next visit! Sal Pappalardo General Manager