Karl Berner | Page 5

I was in the dealership for a quick oil change earlier this week. My wife asked me to check if the used RAV4 hybrid is still available. We’ve been in the market for an additional ride. So I walked around this week. My wife asked me to check if the used RAV4 hybrid is still available. We’ve been in the market for an additional ride. So I walked around and I ran into Emil, very friendly guy who not only showed me the car but let me take it for a spin. When we got back, he showed me the paperworks along with some new 2025 models that are scheduled for delivery. I told him I was interested on a couple of the new ones. We exchanged information and he told me he will get back to me. He did and I sent a deposit to hold the car I wanted. A couple of days later I asked him to pick me up from my home so we can close the deal and he picked me and my family personally. To me that is going above and beyond. At the dealership, we settled on the loan amount and we closed the deal. Emil has been really helpful and trustworthy. After Emil, we spent some time with Karl who works in finance. He also made us feel we made the right decision buying the car from Toyota. He provided us some options to fit our budget. We were so thankful to meet and deal with good people. If you are in need of additional car, I highly recommend you visit the Toyota of Naperville. More

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Allan and the entire team was amazing and really helpful in getting my daughter her first car! She couldn't be happier! Great team! in getting my daughter her first car! She couldn't be happier! Great team! More

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A overall great experience the staff is super friendly and a very smooth process, especially since it was my first time buying a new car. I’d recommend Harvey he’s very patient and knowledgeable about the and a very smooth process, especially since it was my first time buying a new car. I’d recommend Harvey he’s very patient and knowledgeable about the cars and their features! More

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Emil made the whole thing very easy and smooth he was very professional with a great personality that almost made it feel like i was talking to my tio the whole time. very professional with a great personality that almost made it feel like i was talking to my tio the whole time. More

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I have never had a dealer experience like this. Not a single person was sleazy in the least-not the salesperson, his manager, or the finance person. Everyone was upfront, honest and transparent-I Not a single person was sleazy in the least-not the salesperson, his manager, or the finance person. Everyone was upfront, honest and transparent-I had thought that I decided on a truck, but then Mike told me that he did not want to sell it until I took a good look and dove into the features. Honestly, it kinda felt like an upsell at the time, but there was no pressure, so I went with his presentation. In the end, I HAPPILY bought a higher end model-and Sandra the sales manager was able to work a little with us as it was more than was budgeted. At the end of the day, I would 100% buy a car from them again! Thank you More

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Very friendly, professional, and knowledgeable about the options presented to me. Extremely likable and made me feel no pressure to go beyond my means. Very glad to work with this salesman. options presented to me. Extremely likable and made me feel no pressure to go beyond my means. Very glad to work with this salesman. More

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From start to finish - Amazing efficient service and made the transaction of buying a vehicle so easy. the transaction of buying a vehicle so easy. More

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Kyle did an excellent job- very knowledgeable and concern about the needs of his customer I would highly recommend him! Unfortunately the dealership support staff receive a 0. Rating New car was not ready about the needs of his customer I would highly recommend him! Unfortunately the dealership support staff receive a 0. Rating New car was not ready for delivery- I also had to removed 5 stickers from wheel rims & instrumentation after I got home Cash deal should not take 4.5 hours to delivery!! How are sales supposed to be successful with such a POOR support staff? More

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We had a great experience purchasing our new car with Mike Beck. He explained everything well and assisted with all of our questions. I would highly recommend him if you are looking for a vehicle. Mike Beck. He explained everything well and assisted with all of our questions. I would highly recommend him if you are looking for a vehicle. More

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This dealership was wonderful. Very attentive and helped us find our perfect car. Allan was wonderful and everyone made the entire process so smooth and enjoyable! Very attentive and helped us find our perfect car. Allan was wonderful and everyone made the entire process so smooth and enjoyable! More

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