Katelyn Linnemann | Page 2

I have been doing business with the BMW Store for over 30 years now. The sales staff as well as service staff are second to none. It is THE place for all things BMW in Cincinnati. years now. The sales staff as well as service staff are second to none. It is THE place for all things BMW in Cincinnati. More

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Paul was great. Outstanding customer service and follow up. Everyone at The BMW Store made our new car purchase an enjoyable experience. Thanks for taking great care of us. up. Everyone at The BMW Store made our new car purchase an enjoyable experience. Thanks for taking great care of us. More

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Easy and Smooth! This is my third BMW! Love my new car and all it's new features. The entire staff continues to exceed expectations and that is why we continue to co This is my third BMW! Love my new car and all it's new features. The entire staff continues to exceed expectations and that is why we continue to come back to the BMW Store. More

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Back Again for the Sixth Time Transitioning from one great ride to the next is seamless with sales led by a very knowledgeable and highly responsive Dean Stathes with the engaging Transitioning from one great ride to the next is seamless with sales led by a very knowledgeable and highly responsive Dean Stathes with the engaging Katelyn Linnemann making the lease end procedure simple and expedient. The really sharp 2020 M7 Series I drove away with last week is the best yet. Susan Ward made using the user friendly technology package simple to understand and left the door wide open for any further help needed down the road. Sales Manager Ric Koresky leaves one with a confident assurance of impeccable quality of the product and the dealership. Eric Fender made the final step in the sale process go smooth with all of the documents ready for signature and explanation available as needed. The Service Department is outstanding. Rodney Steadman as my service is great to work with and always responds thoroughly and expediently with resolution of any issues. All in all, Lord willing, I'll be back again to the BMW Store in the not too distant future. More

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Lease buy out Excellent service from Paul and Jemar assisting me on buying out my 2017 BMW M4. Made purchase process very easy and fast. Could not have asked for Excellent service from Paul and Jemar assisting me on buying out my 2017 BMW M4. Made purchase process very easy and fast. Could not have asked for anything better. More

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I have had a consistently good experience with this dealership at all levels of service, in sales, in the service department. I will continue to recommend the dealership highly. dealership at all levels of service, in sales, in the service department. I will continue to recommend the dealership highly. More

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Another good experience Paul did a great job finding a replacement vehicle for expiring lease, a 3-series previously used as a loaner to hold down lease costs. He also went Paul did a great job finding a replacement vehicle for expiring lease, a 3-series previously used as a loaner to hold down lease costs. He also went the extra mile to have people in detailing "rub out" a mark on the car being turned in to avoid being hit with lease-end vehicle damage charge. I always dread having to turn in a leased vehicle after having gotten used to it during the past 3 years, but Susan was very helpful with explaining different features on the new vehicle. Katelyn made lease-end inspection very easy. Eric got us in and out of there quickly, making paperwork painless. I am keeping fingers crossed that making the first payment in late October will be equally easy with the BMW financing department. In the past we have needed a "contract number" to set up electronic payments, but nowhere in the lease paperwork does a contract number appear and in the past it has been challenging to get the contract number from BMW finance. Hopefully, it will be shown on the October invoice ... More

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Great dealership I really appreciatd Susan's knowledge of the car during out test drive. Paul was fast and efficient making it easy to buy. Eric was very knowledgeab I really appreciatd Susan's knowledge of the car during out test drive. Paul was fast and efficient making it easy to buy. Eric was very knowledgeable. More

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M340 lease Great dealership with personnel very attentive to details and the customer experience. I enjoyed working with Tim Morrison on this, (and previous two Great dealership with personnel very attentive to details and the customer experience. I enjoyed working with Tim Morrison on this, (and previous two), leased BMWs. More

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Excellent service The BMW store has been my go to dealership since 2005 and have bought 3 cars over the years. Although I always had a great experience and world class The BMW store has been my go to dealership since 2005 and have bought 3 cars over the years. Although I always had a great experience and world class service when buying or servicing my BMWs, this time with my 4th (it was actually for my son), Paul went above and beyond my own expectations. In short, Paul has exceeded my expectations and raised the standard of service at the BMW Store More

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