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Kathleen Baade
Refer Me
132 Reviews
I have been in the automotive industry for 30 years. I have had the opportunity to work, learn and expand my automotive knowledge in our state-of-the-art service department for most of them. I have also attended automotive technical classes as well. I joined our sales team in September of 2009 after a leave to raise my children. I’m very thankful for my warm welcome back. I have always had a passion for automobiles and hope to apply it towards your needs. I have been married for 24 years. We have 3 daughters 21, 18 and 14. I’m on tour with them when I’m not here at Helms Bros.
Read moreDealership Experience
31 yrs, 4 mos
132 Reviews
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132 Reviews of Kathleen Baade
April 07, 2021
Excellent service by David Kim, intelligence, fast, good car deals, will come back again. Effective, friendly, always helpful and friendly. Good service, nice cars and show room car deals, will come back again. Effective, friendly, always helpful and friendly. Good service, nice cars and show room More
by NYINYITHAN
Verified CustomerOther Employees Tagged: Michael Altamura , David Kim
Helpful 
April 06, 2021
had great experience with Kathleen Baade she so professional and courteous help me get my new lease explained all my options made it easy for me professional and courteous help me get my new lease explained all my options made it easy for me More
by FERNANDEZPH
Other Employees Tagged: Jennifer Lang
March 25, 2021
Kathleen is truly exceptional. She and the Helms Bros team made sure that we were completely satisfied. We would highly recommend her to anyone interested! team made sure that we were completely satisfied. We would highly recommend her to anyone interested! More
by STEVENEBURNS
Other Employees Tagged: Jennifer Lang
March 24, 2021
A very good experience when to buy my car with your seller, was very professional and helpful , very friendly, was my first Mercedes and I'm very happy seller, was very professional and helpful , very friendly, was my first Mercedes and I'm very happy More
by FRANKLYN12091
Other Employees Tagged: Giacomo Liparoto
February 13, 2021
Excellent service as always. Kathleen went above and beyond to provide timely updates and help us find the right SUV. We couldn't be happier with our new GLS. beyond to provide timely updates and help us find the right SUV. We couldn't be happier with our new GLS. More
by APR9137
Other Employees Tagged: Andy Lin, Giacomo Liparoto
January 27, 2021
We visited 2 other Mercedes dealers before we went to Bayside . It was a ast minute decision to drive to Helms . I was SO frustrated with my experience and ready to go home. Although we looked around. Bayside . It was a ast minute decision to drive to Helms . I was SO frustrated with my experience and ready to go home. Although we looked around..the sales people never presented the option to BUILD a car. Thankfully We met Kathleen at Helms.. She gave us the option/control to pick the car we wanted in our price range. She's great. Highly recommended her to friends and family in mind to buy a Benz. More
by NIMJAMES
Other Employees Tagged: Giacomo Liparoto , Jack (business office)
January 20, 2021
Good dealer to stay away from. I called them to tow my car in because of a low battery warning. They sent an unlicensed ( as I later found out) tow truck company which took my car to their own place over car in because of a low battery warning. They sent an unlicensed ( as I later found out) tow truck company which took my car to their own place overnight, went through a toll with an EZ pass which had no money on it, and since my license plate was picked up by the camera, I got a violation for going through a toll without paying. Neither Helms nor their corporate division will do anything about getting me a letter from the MTA that it was an error and that I was not responsible. They "supposedly" paid the fine but my name is still listed as a scofflaw. Helms passes the buck to corporate and corporate will do nothing. Helms is the one who ordered the tow truck, and they should be willing to fix this. Since other Mercedes places in my area will pick up and deliver your car when service is required and Helms does not, this gives me one more reason to never use Helms again. More
by lbw5000
Other Employees Tagged: Daniel Rhee, Audlyne Marcelin
December 17, 2020
Dealer didn’t include my trade in paperwork email to know why no response so it seems like I didn’t do a trade in wish I did trade in my ML350 2003. Dealer deliver car on 31miles gave me paperwork saying 8m why no response so it seems like I didn’t do a trade in wish I did trade in my ML350 2003. Dealer deliver car on 31miles gave me paperwork saying 8miles. Very disappointed. I won’t recommend anyone to Helms Mercedes Benz. I need my Money for my trade in. Thanks More
by EJOINER_01
Other Employees Tagged: Jennifer Lang , L Yao the worse ever
December 17, 2020
Fifth trade with Helms. No gifts, No rewards nothing.2004, when I purchased my first new Mercedes. I received lots of gifts. Such as two bottles of wine, with full name on them including an umbr nothing.2004, when I purchased my first new Mercedes. I received lots of gifts. Such as two bottles of wine, with full name on them including an umbrella. 2008, almost the same. Today nothing. More
by HEROLDLABISSIERE
Other Employees Tagged: Jennifer Lang
