Kathryn Simmelink | Page 5

Best Car buying Experience I have ever had! Where do I begin. This place is amazing. Friendly but not fake (Very important) From the first email I sent to keys in hand a smooth comfortable tr Where do I begin. This place is amazing. Friendly but not fake (Very important) From the first email I sent to keys in hand a smooth comfortable transaction. You are treated like a human being that is making a very large decision, not like a dollar sign that can be beaten into submission. I will never go anywhere else to buy a car! I have told everyone I know about Donohoo after a friend of mine told me. I think 3 of them have purchased vehicles. We finally made the trip from Enterprise about 3 hours to see for ourselves and we were not disappointed! Go to their website and look at their cars and their prices, you will see what I mean. I cant stress how positive our experience was. They had the cars I wanted to look at lined up ready to drive. They give you the car and tell you enjoy and "we will have your next selection here waiting when you return", and they did. Give us some time..... We will be back! More

by D.Goodrich Verified Customer Verified Customer

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Great Experience I have been buying cars since 1962 this was by far the easiest purchase to date. I was in the car business for 17 years and this experience topped all I have been buying cars since 1962 this was by far the easiest purchase to date. I was in the car business for 17 years and this experience topped all those. Thank the Donohoo Auto folks... More

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Update I've already written a review on my positive car buying experience at Donohoo. About a week after purchasing a 2013 Mercedes GL450 SUV for my wife we I've already written a review on my positive car buying experience at Donohoo. About a week after purchasing a 2013 Mercedes GL450 SUV for my wife we noticed the right rear tire was leaking air. We also noticed the cigarette lighter/charger was not working. Before I could schedule a trip to the Mercedes dealer to have them check the leak (which would not have been covered under the existing warranty) and the lighter/charger, (which would have) I got a call from Donohoo asking if I was still pleased with my purchase. I told them about the tire and, to my surprise, they said they wanted to help rectify the problem. They, and the closest Mercedes dealer are about 2 1/ hours away. We coordinated a warranty visit to the MB dealer and a visit to Donohoo on the same morning. My wife went to Donohoo first. They not only were expecting her but had ordered a new replacement Pirelli tire just in case they couldn't find a leak. They fixed the tire in no time flat (pun intended) she went to the MB dealer where they quickly changed a fuse, and she was good to go. The folks at Donohoo did this on their own initiative, they were under no obligation to do so. I was very impressed. I've purchased several BMWs, Mercedes and other upper end cars over the years but have not had a customer experience that equaled what I received at Donohoo. Well done! More

by tennisjr2003 Verified Customer Verified Customer

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Amazing experience I wanted to work with a female sales person and was informed there weren't any however the Manager, Kathryn assured me and also said when I came in to I wanted to work with a female sales person and was informed there weren't any however the Manager, Kathryn assured me and also said when I came in to ask for her. She had also mentioned I would be able to test drive the car by myself. When I arrived everyone was very welcoming, professional, and kind. Unlike other dealerships - they weren't pushy and the process was smooth and seamless. Cameron worked with me on the deal, Becky with the closing and Mo showed me the various features of the car. Kathryn had followed up a few times to ensure that everything was okay with the car. I came from out of state and would definitely consider when buying again. More

by Jennifer Verified Customer Verified Customer

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Super customer service!! I have shared my experience with others. And one of my friends has financed a suv from here. I enjoyed the non hassle service, superb customer servi I have shared my experience with others. And one of my friends has financed a suv from here. I enjoyed the non hassle service, superb customer service, and all the varieties of vehicles to chose from. Thanks More

by LAVETTECOLEMAN1965 Verified Customer Verified Customer

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Glad I tried Donohoo! Lot of emphasis on the "solo, no pressure test drive". No hassle. Shop and compare at your pace. I actually enjoyed this car shopping experience. Lot of emphasis on the "solo, no pressure test drive". No hassle. Shop and compare at your pace. I actually enjoyed this car shopping experience. More

by MitchC Verified Customer Verified Customer

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No pressure! Excellent service! I walked in and was asked what kind of cars I would like to test drive. I gave Kathy a list and gave her my license to copy and I was on my way to tes I walked in and was asked what kind of cars I would like to test drive. I gave Kathy a list and gave her my license to copy and I was on my way to test drive WITH NOBODY BUT ME AND MY SISTER! I was not pressured to buy anything. I was just enjoying myself! I picked a Benz, went through the finance process and was on my way within 45 minutes minus my test driving time... Which was about 2 hours lol. Great prices and great service! More

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Great! Everything was great! Kathryn helped find the car as soon as I walked in the door, Mark assisted me through the process of buying the car, and Mo deli Everything was great! Kathryn helped find the car as soon as I walked in the door, Mark assisted me through the process of buying the car, and Mo delivered the car. The staff was very very helpful and very optimistic on finding the right car for me. I couldn't have asked for a better experience; however, after Mo delivered the car to me, a sales pro that was looking at the car beside me, opened the door to the car he was looking at and banged my right mirror, looked to see if I was in the car to say sorry, said I was "good" and proceeded to try to scratch the paint off with his finger, which did not work. As soon as Mo came back out to thank me for my experience, I told him what happened and he immediately fixed it. I would definitely recommend Donohoo. More

by baileesparks Verified Customer Verified Customer

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Outstanding Car Buy Experience Extremely friendly and helpful people i could not be more happier with my car buying experience with Donohoo they are first class when it comes to car Extremely friendly and helpful people i could not be more happier with my car buying experience with Donohoo they are first class when it comes to car buying i will do business with them again. More

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Great experience! Donahoo Auto has the best customer service that I have ever experienced! Every employee I have encountered has been friendly, helpful, and pleasant. Donahoo Auto has the best customer service that I have ever experienced! Every employee I have encountered has been friendly, helpful, and pleasant. They have gone out of their way to make my car buying experience quick and easy, even offering to deliver my car to my home over sixty miles from their dealership at no charge when we could not get in touch with my bank on the weekend to complete the paperwork for buying the car. I highly recommend this dealership! More

by AMORGAN.WP Verified Customer Verified Customer

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