Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Katie Cross
Katie Cross at Audi Des Moines
Refer Me

Katie Cross | Page 3

Service Advisor

Audi Des Moines

5190 Merle Hay Rd
Johnston, IA 50131

Contact Me
4.6
99 Reviews

Dealership Experience

3 yrs, 7 mos

Languages Spoken

English English

4.6

99 Reviews

Write a Review

99 Reviews of Katie Cross

December 06, 2022

Dealership Rating
Employee Rating

They did what they were supposed to do! They kept me informed.of the progress . More

by Maggy.miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

Helpful
Report | Print
Dec 06, 2022

Audi Des Moines responded

Maggie, Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 01, 2022

Dealership Rating
Employee Rating

Did a great job and got me taken care of in a timely manner, thanks. More

by Craigahunt89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

Helpful
Report | Print
Dec 02, 2022

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

November 15, 2022

Dealership Rating
Employee Rating

Front staff was professional. Technician repaired the primary issue. I liked the text motivation for approval to proceed with repairs. More

by DALEOTT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

Helpful
Report | Print
Nov 15, 2022

Audi Des Moines responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come!

November 04, 2022

Dealership Rating
Employee Rating

Upon entering the dealership you have to search out personnel do you get help.Not all but some people need to be more courteous, this is a high-end dealership, one expects great service. More

by Glenn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Bridges, George Meza, Aleksandr Yanouskiy

Helpful
Report | Print
Nov 07, 2022

Audi Des Moines responded

Thank you so much for your honest review. We will share your comments with the team. Thank you for choosing Audi Des Moines!

October 01, 2022

Dealership Rating
Employee Rating

Very unprofessional. Staff acted as though I was inconveniencing them. Sales team was loud and unprofessional. I couldn’t tell if I was in a business or an drunk frat More

by NathanBolton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brent Schettler, Robert Bridges, George Meza, Elvis Felic, Aleksandr Yanouskiy, Todd Watters, Bryan Adams, Anando Sacic, Wesley Prudencio

Helpful
Report | Print
Oct 06, 2022

Audi Des Moines responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 18, 2022

Dealership Rating
Employee Rating

Terrible dealership with horrible service. I really wish there was a different dealership in Des Moines More

by KRISTELHILL19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bryan Adams, Wesley Prudencio

Helpful
Report | Print
Sep 22, 2022

Audi Des Moines responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 13, 2022

Dealership Rating
Employee Rating

Good feedback loop. Appreciated the ride to and from work. Car fixed in one day More

by JAWRIGHT20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

Helpful
Report | Print
Aug 14, 2022

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come!

July 14, 2022

Dealership Rating
Employee Rating

Everyone worked with me to make a great experience. I got the car I wanted and am happy with my purchase More

by SUSAN1KIDD
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Bridges, Aleksandr Yanouskiy, Bryan Adams, Wesley Prudencio

Helpful
Report | Print
Jul 16, 2022

Audi Des Moines responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Audi Des Moines!

July 01, 2022

Dealership Rating
Employee Rating

Work was completed on time and as promised. The Staff was friendly and professional. Thanks More

by MSSMITH93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

Helpful
Report | Print
Jul 04, 2022

Audi Des Moines responded

Ms. Smith, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 18, 2022

Dealership Rating
Employee Rating

I was very happy with the service I received. I will absolutely be a return customer and would recommend to friends and family! More

by Jmtt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Jun 20, 2022

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

1
2
3
4
...
10

Dealership Inventory (174 Vehicles)

new 2024 Audi Q5 car, priced at $50,080
2024 Audi Q5
new
Manhattan Gray Metallic exterior
Unknown
All-wheel Drive
$50,080
View Details
new 2024 Audi A6 car, priced at $64,750
2024 Audi A6
new
Glacier White Metallic exterior
Automatic
All-wheel Drive
$64,750
View Details
new 2024 Audi A3 car, priced at $42,675
2024 Audi A3
new
Brilliant Black exterior
Automatic
All-wheel Drive
$42,675
View Details
new 2024 Audi Q8 e-tron car, priced at $85,715
2024 Audi Q8 e-tron
new
Plasma Blue Metallic exterior
Automatic
All-wheel Drive
$85,715
View Details
used 2018 Audi A5 car, priced at $25,910
2018 Audi A5
used
Manhattan Gray Metallic exterior
Automatic
All-wheel Drive
$25,910
View Details
new 2024 Audi Q5 car, priced at $56,190
2024 Audi Q5
new
Navarra Blue Metallic exterior
Unknown
All-wheel Drive
$56,190
View Details
View All Inventory