Katie Cross
Katie Cross at Audi Des Moines
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Katie Cross | Page 4

Service Advisor

Audi Des Moines

5190 Merle Hay Rd
Johnston, IA 50131

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4.6
100 Reviews

Dealership Experience

3 yrs, 8 mos

Languages Spoken

English English

4.6

100 Reviews

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100 Reviews of Katie Cross

June 18, 2022

Dealership Rating
Employee Rating

I was very happy with the service I received. I will absolutely be a return customer and would recommend to friends and family! More

by Jmtt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 20, 2022

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 18, 2022

Dealership Rating
Employee Rating

People were awesome. Service to my vehicle was great. My only issue is that if a problem comes up you aren't updated on why it is taking longer than expected More

by WILS54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

May 20, 2022

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Audi Des Moines!

April 24, 2022

Dealership Rating
Employee Rating

Audi Des Moines was great to work with, no pressure and fully answered my questions. My sales person, Rob, was extremely professional. More

by CTHAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 25, 2022

Audi Des Moines responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Rob could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

December 05, 2021

Dealership Rating
Employee Rating

They had a car that fit my needs and the deal was handled effectively. I also use the service department and it is great as well. More

by PROTTENBERG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 05, 2021

Audi Des Moines responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Elvis, Aleksandr and Katie here at Des Moines are glad to have you as a customer.

October 12, 2021

Dealership Rating
Employee Rating

Bryan and his team made my service appointment a seamless experience. Scheduling was easy and they provided me with vehicle while my car was being serviced. More

by saragaskell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

October 08, 2021

Dealership Rating
Employee Rating

Got me in and out on time. Very clean and kept me informed of the progress More

by MONTYNYGUARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

October 07, 2021

Dealership Rating
Employee Rating

I found the service to be quick and easy. Everyone was friendly. I don’t like the 15 word minimum requirement. More

by lbsaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio , I don’t know the names of the people I spoke with

October 06, 2021

Dealership Rating
Employee Rating

Best in the business! Great customer service, I would most definitely recommend Audi of DesMoines More

by NoceyS4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 04, 2021

Dealership Rating
Employee Rating

Very helpful to us traveling from out of state! They got us in on. Saturday More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Wesley Prudencio

September 24, 2021

Dealership Rating
Employee Rating

Took my R8 Spyder for 20,000 mile service even though I had less than 5,700 miles. Informed that it would be 5+ hours to complete. Drove loaner home 160 miles round trip.and back to dealership.Couldn’t rot More

by JJensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bryan Adams

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