Kei Yukimura | Page 8

South Bay Hyundai responded

Thank you for sharing your concerns. We're truly sorry to hear about your recent experience and the frustration it caused. Clear communication is something we take seriously, and we regret that you didn’t receive the explanation and support you deserved, especially when it comes to language accessibility and unexpected fees. We’d appreciate the opportunity to better understand what happened but are unable to find your records based on your user name. Please feel free to contact us directly so we can assist you further.

South Bay Hyundai responded

Thank you for the great review! We're glad to hear your experience was smooth and hassle-free. It's always exciting to see customers impressed with Hyundai, especially the hybrids! We appreciate your support and look forward to seeing you again.

South Bay Hyundai responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Kei provided you with straightforward, solution-focused service. His honest communication and commitment to resolving issues truly make him a standout advisor. We appreciate your recommendation and look forward to continuing to provide the high level of service you deserve!

South Bay Hyundai responded

Thank you for your feedback! We're so glad to hear Kei provided you with excellent service—he truly is a standout on our team. We're sorry to hear about the service indicator light not being reset and understand how inconvenient that is. Please feel free to stop by at your earliest convenience, and we’ll take care of it right away. We appreciate your patience and look forward to making it right!

South Bay Hyundai responded

Thank you for the great feedback! We're happy to hear you had a smooth and efficient visit. Kei will be especially glad to know you appreciated his clear communication and support throughout the service. We’re always here to make things as easy and transparent as possible—looking forward to helping you again next time!

South Bay Hyundai responded

Thank you so much for the kind words! We're thrilled to hear you felt comfortable and well taken care of throughout your visit. It's great to know everything was clearly explained and that you appreciated the car wash, too! We look forward to seeing you again and are always here if you need anything. — The South Bay Hyundai Team

South Bay Hyundai responded

Thank you for taking the time to share your experience! We're so glad to hear that scheduling service was easy and that everything was completed quickly. Kei will be happy to know his friendly, professional, and honest approach stood out. It's important to us to provide transparency and give our customers the information they need to make the best decisions — no pressure, just support. We truly appreciate your trust and look forward to helping you again in the future!

South Bay Hyundai responded

Thank you for the great feedback! We're so glad to hear that communicating with Kei was easy and that your car is back to normal. We'll be sure to pass along your kind words to Kei—he’ll really appreciate it. If you ever need anything in the future, we’re here to help!

South Bay Hyundai responded

Thank you for sharing your feedback and for recognizing the nice people at our South Bay location as well as the quality and timely service on your car. We’re glad to hear you were satisfied with the work done. We’re sorry to see that your overall experience didn’t fully meet your expectations and only earned one star. If there’s anything specific we can do to improve or address any concerns, please feel free to reach out to us directly. We truly value your business and hope to have the opportunity to serve you better in the future.

South Bay Hyundai responded

Thank you for your kind feedback! We’re glad you enjoyed our service and found the waiting room comfortable with coffee, snacks, and internet available. Creating a welcoming and convenient environment for our customers is very important to us. We appreciate you taking the time to share your experience and look forward to serving you again!