Keith Davis

I submit this review to convey my great satisfaction with the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Specialist Rob and Service Associate Ellen efficiently the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Specialist Rob and Service Associate Ellen efficiently handled my service appointment to address a transmission relate issue associated with a flashing “D5” on my dashboard when I was driving the vehicle. Ellen was very understanding in getting me an appointment as soon as possible when I told her I was not driving the vehicle because I was proceeding in accordance to my vehicle manual recommendation. I appreciated her concern and assurance as she kept me on the line while she was making arrangements with Service Specialist Keith Davis to get me in. I was informed that Rob would be available to handle my appointment since Keith would not be available the day I was assigned. When I arrived for service Rob explained the situation to me, upon completion of the system code inspection. He was very focused and kept me informed when the service would be completed. I appreciated their professionalism throughout this period. Their efforts to make my service as seamless as possible under difficult circumstances was outstanding. Much respect to them all making the difficult appear easy! More

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No waiting. Work was done quickly and properly. Car was also cleaned. Overview video was good to see that there were no upcoming issues. Work was done quickly and properly. Car was also cleaned. Overview video was good to see that there were no upcoming issues. More

by Stanley Verified Customer Verified Customer

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Goid service, the hours of service are not good. Offering either late service on weekdays or Saturday service would help a lot more convenient. Offering either late service on weekdays or Saturday service would help a lot more convenient. More

by Lumper321 Verified Customer Verified Customer

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Keith Davis is very accommodating and great to work with. He is competent and friendly. He is competent and friendly. More

by CPASK13 Verified Customer Verified Customer

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Keith was honest, detailed and he took the time to explain everything to my husband and I. First time I dealt with Keith and he was awesome! explain everything to my husband and I. First time I dealt with Keith and he was awesome! More

by ZDROJESKI Verified Customer Verified Customer

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Excellent service! ! Would recommend to anyone. Always very polite and informative on any service my car is due for ! Would recommend to anyone. Always very polite and informative on any service my car is due for More

by melissa.sullivan Verified Customer Verified Customer

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I'm always taken care of with the best customer service which is why my car only comes to you. which is why my car only comes to you. More

by skaplan15 Verified Customer Verified Customer

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Acura of Berlin is very professional and service is excellent. In addition waiting area is very clean and comfortable. excellent. In addition waiting area is very clean and comfortable. More

by leighmstanton Verified Customer Verified Customer

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Efficient entry and advisory desk, knowledgeable staff, clean waiting area, entire facility is clean. Kind of expensive service but very good. Who knew that cars could be so expensive to have, worst than clean waiting area, entire facility is clean. Kind of expensive service but very good. Who knew that cars could be so expensive to have, worst than kids and animals. More

by Rich Verified Customer Verified Customer

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I’ve had my TSX. For 15 years and have done almost every service here. Keith and Jon have always been great, talked over all my options, and taken wonderful care of m For 15 years and have done almost every service here. Keith and Jon have always been great, talked over all my options, and taken wonderful care of me and my car. Highly recommended. More

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